Summary
Overview
Work History
Education
Skills
Certification
Education
Personal Information
Accomplishments
Timeline
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Pankaj Kumar

Delhi

Summary

Accomplished Consultant in Technical Support with extensive experience at Capgemini, adept at managing virtual infrastructures and optimising resource allocation. Proven track record in developing disaster recovery strategies and automating processes, achieving significant reductions in manual effort and resource utilisation. Skilled in Active Directory management, PowerShell scripting, and implementing security protocols such as MFA and DLP. Demonstrates expertise in VMware platforms, Windows Server environments, and network configuration to ensure high availability and performance. Committed to delivering exceptional customer service and resolving incidents efficiently within SLA parameters.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Consultant (Technical Support)

Capgemini
Noida
07.2021 - Current
  • Oversaw virtual infrastructure encompassing over 200 VMs across three ESXi clusters utilising vSphere/vCenter.
  • Developed and executed DR strategy utilising VMware SRM, attaining RTO and RPO below 1 hour.
  • Enhanced resource allocation through performance tuning, achieving approximately 25% reduction in VM CPU and memory utilisation.
  • Developed PowerCLI scripts to automate weekly snapshot and backup tasks, reducing manual effort by 70%.
  • Optimised vSAN storage configurations and structured HA/DRS clusters.
  • Oversaw migration of over 50 physical servers to virtual instances via P2V conversions.
  • Provided continuous support, resolving over 98% of incidents within SLA and remaining consistently available on call.
  • Managed Windows Server farms integrating AD, DNS and DHCP.
  • Enforce and maintain security policies through Conditional Access, MFA, and DLP.
  • Perform daily user provisioning, allocate licenses, and address issues in Microsoft 365 Admin Center and Azure AD.
  • Developed and implemented Group Policy Objects (GPOs) for software installation and password policies.
  • Experience in incident, change, service request and problem management using service now and Jira.

Analyst

Savantis
Noida
07.2020 - 08.2021
  • Oversee daily operations of Active Directory, encompassing user account management, OU structure, group memberships, and GPO deployment.
  • Engineered PowerShell scripts to automate onboarding and offboarding processes, minimising manual errors by 60%.
  • Established Multi-Factor Authentication (MFA) and conditional access protocols utilising Azure AD.
  • Administered and assessed DNS, DHCP, and DFS to guarantee 99.9% network uptime.
  • Reviewed and eliminated stale AD objects, enhancing directory performance and security.

Education

Btech (E.C.E)

Maharaja Surajmal Institute of technology
08-2019

Skills

  • Incident and Problem Management (ITIL)
  • Active Directory and Azure AD, Group policy
  • Networking: DNS and DHCP configuration, Printer, Router, Switches and Server
  • Virtualisation Platforms: VMware ESXi (65–80), vSphere/vCenter, Site Recovery Manager (SRM), vSAN, vMotion, HA/DRS
  • Storage and Networking: iSCSI, TCP/IP, DHCP, DNS
  • Ticketing tools: Service now and Jira
  • O365 / Microsoft 365 skill: Managing User, Licensees, Intune and Multi Factor Authentication(MFA)

Certification

  • Azure (Az 900)
  • Persuing Azure (Az 400)

Education

other

Personal Information

Accomplishments

  • Trained and led technical support
    teams of more than 40% support
    specialists.
  • Firefighter award by client : Outstanding contribution in delivery
  • Got customer delight award twice and get 50 AUD twice
  • Advanced from [Associate consultant ] to [Consultant] because of performance analysis.
  • Improved incident handling quality from 75 to 90%

Timeline

Consultant (Technical Support)

Capgemini
07.2021 - Current

Analyst

Savantis
07.2020 - 08.2021

Btech (E.C.E)

Maharaja Surajmal Institute of technology

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