Pankaj Kumar
Store Manager
New Delhi
Summary
High-energy Store Manager with extensive experience in retail environments, dedicated to fostering a positive and productive workplace. Proven track record of setting and enforcing consistent standards that enhance staff satisfaction while achieving performance targets. Dynamic relationship-builder with exceptional organizational skills and sound judgment, committed to maximizing team efficiency and driving overall store success.
Overview
8
8
years of professional experience
Work History
Store Manager
Blink IT
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Leading a team with 25+ contractual and 100+ delivery executives.
- Deliver 2,000+ orders every day with under 1% customer complaints.
- Running Delhi's best store and two-time winner of the internal yearly competition.
Store Manager
Big Basket
07.2022 - 03.2024
- Team management , Roaster Uploading , Inventory Management, , Cycle count , PRN , Write-Off & Costumer Complaints Analysis .
- MIS-Rider Login count, Rider Efficiency Report , Stock Availability Report, Over all store performance etc.
- Responsibility to insure low customer complaint and On time delivery
- Prepare daily reports to ensure key critical areas of the stock system are controlled any discrepancies are - addressed resolved
- Responsibility for working with goods inwards dispatch to ensure necessary functions are carried out correctly.
- Able to handle a team of 100 people.
Team Leader
Blinkit (Formally Grofers) India Pvt Ltd.
01.2021 - 07.2022
- Team Management, Roster management, Inventory Management, Audit, Bad Stock, Oops & Express delivery, Defective & Trade-in process, Transport handling for customer delivery etc.
- Dispatch accuracy-99% within 24 hours regarding liquidation, Discrepancy Note, STO (Indent ) etc.
- MIS- Reason for delay – Like stock issue, Delay Delivery, performance, Inbound, outbound, RTO etc.
- Prepare daily reports to ensure key critical areas of the stock system are controlled any discrepancies are - addressed resolved
- Responsibility for working with goods inwards dispatch to ensure necessary functions are carried out correctly.
- Able to handle a team of 100 people.
Senior Executive (Operations)
Udaan.com City Ops.
11.2018 - 12.2020
- Leading a Team of 20+ Employees while taking care of the Inbound Process (Receiving Goods, Quality Check G.R.N. & G.D.N. and Racking.
- Responsible for all the RVP & RTO and get them re-live for sale.
- Segregation of Inwards Goods and Dispatch.
- Responsible to Maintain and correct the Inventory while supporting to PSV Team.
Jr. Executive (Operations)
Grofers India Pvt Ltd.
06.2017 - 11.2018
- Leading a Team of 15+ Employees while taking care of the Inbound Process (Receiving Goods, Quality Check G.R.N. & G.D.N. and Racking.
- Lost and found Clearance and closing of gap.
Education
Graduation -
Indra Gandhi National Open University
01.2018
12th - undefined
CBSE Board
01.2012
10th - undefined
CBSE Board
01.2010
Skills
Well - Versed in Ms Office Package, Data Management, Google Sheets
Interests
Listening Music , Love to Travel and Swimming
Strengths
Hard Working, Smart working, Self Confidence, a zeal to learn new concepts quickly and apply innovative ideas for achieving best results, Strong communication, interpersonal relationship management and analytical skills.
PERSONAL DETAILS
- Father's Name : Shri Radhey Shyam
- Date of Birth : 1994-10-04
- Marital Status : Married
- Language Known : Hindi & English
- Sex : Male
- Religion : Hindu
- Nationality : Indian
Timeline
Store Manager
Blink IT
09.2024 - Current
Store Manager
Big Basket
07.2022 - 03.2024
Team Leader
Blinkit (Formally Grofers) India Pvt Ltd.
01.2021 - 07.2022
Senior Executive (Operations)
Udaan.com City Ops.
11.2018 - 12.2020
Jr. Executive (Operations)
Grofers India Pvt Ltd.
06.2017 - 11.2018
12th - undefined
CBSE Board
10th - undefined
CBSE Board
Graduation -
Indra Gandhi National Open University