Pankaj Kumar Ojha
Kusmi
Summary
Dynamic leader with a proven track record at Flipkart Internet Pvt. Ltd, enhancing team performance and customer satisfaction. Excelled in cross-functional team management and ERP systems, boosting operational efficiencies. Skilled in data analysis and communication, adept at driving organizational growth through strategic planning and performance optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hub In Charge
Flipkart Internet Pvt Ltd
Bhatapara, Chhattisgarh
10.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained accurate inventory records using ERP system.
- Performed regular reviews of existing processes to identify areas for improvement.
Hub Sr. Executive
Flipkart Internet Pvt. Ltd
Jagdalpur
06.2024 - 10.2024
- Managed the entire hub operation of the last mile of city logistics with the team.
- Increasing company profits through performance optimization strategies and efficiency improvements.
- Responsible for overall hub and last mile operation at my hub.
- I have also known and follow all safety procedures.
- 2 years, 9 months of experience as a Hub Executive.
- Managed a team of 40+ Field Executives and also on-roll staff.
- Worked 3 months at Raipur Hub in Raipur location on deputation, on the order of management, with smoothly run without any call out at BBD.
- Was responsible for overall last mile operations and hub performance.
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Led executive level meetings focused on setting company objectives, resolving issues, and addressing opportunities.
Team Leader
Delhivery Pvt. Ltd.
Kusmi
01.2021 - 09.2021
- Responsible for whole last mile operation at my Delivery Hub
- Managed a team of 6+ Field Executive and also On role Staff by making deliveries happen on given TAT
- Increased company profits through performance optimization strategies and efficiency improvements
- Was responsible for overall last mile operations and recruitment of field staff for last mile delivery
Hub Operations Executive
Ecom Express Pvt. Ltd.
Kusmi
01.2018 - 03.2019
- One year and three months of experience in Hub Operation as delivery Hub Executive
- Maintained healthy relationship with client, fulfills their requirement & provides on time shipments of goods
- Managed a team of 10+ drivers and gave training for Tech adoption, for safe driving & for reducing sectional TAT
- Analyze data, draw conclusions & develop recommendation
- Increased company profits through performance optimization strategies and efficiency improvements
- Was Responsible for overall operation of Hub to maintain & meet target for sectional TAT
Education
Master of Science - Zoology
Bilaspur University
Bilaspur, C.G.01.2015
PGDCA -
DR. C.V. Raman University
Bilaspur, C.G.01.2014
Bachelor of Science - Biology
Bilaspur University
Bilaspur, C.G.01.2013
Higher Secondary School - Science Education
Govt. Boy's Higher Secondary School
Kusmi, C.G.01.2009
Skills
- Coverage planning
- Proficiency in MS Office
- ERP systems proficiency
- Safety standards
- Data Analysis
- Cross-functional team management
- Multitasking Abilities
- Communication Skills
- Team building
- SAP ERP
Certification
Completed Advance Food Safety Supervisor Training.
Basic certification course in SAP ERP.
Profile Snapshot
An ambitious and hungry for learning individual with an experience in Logistics operation, Supply chain management and Last mile operation. Having Master of Science., 4 years of professional experience in leading the logistics operations, strategy planning and team handling., Hub Sr. Executive, Flipkart Internet Pvt. Ltd., Jagdalpur (C.G.), Managing entire hub operation of last mile of city logistics with the team., Increasing company profits through performance optimization strategies and efficiency improvements., Responsible for overall hub and last mile operation at my hub., Known and follow all Safety Procedure.
Softwareknown
MS Office, Email,Basic AI.
Personalcharacteristics
- Time Punctual
- Team Player
- Devoted Hard Worker
- Quick Learner
Languages
- English
- Hindi
- Bhojpuri
Hobbies and Interests
- Traveling and getting to know a new Place
- Listening Music
Disclaimer
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.
Internship
College level Training and Internship of Animal Behavior Study.
Personal Information
- Father's Name: Mr. Umeshwar Ojha
- Date of Birth: 05/18/91
- Marital Status: Single
Languages
Hindi
First Language
English
Intermediate (B1)
B1
bhojpuri
Intermediate (B1)
B1
chhattisgarhi
Intermediate (B1)
B1
Timeline
Hub In Charge
Flipkart Internet Pvt Ltd
10.2024 - Current
Hub Sr. Executive
Flipkart Internet Pvt. Ltd
06.2024 - 10.2024
Team Leader
Delhivery Pvt. Ltd.
01.2021 - 09.2021
Hub Operations Executive
Ecom Express Pvt. Ltd.
01.2018 - 03.2019
Completed Advance Food Safety Supervisor Training.
Basic certification course in SAP ERP.
Master of Science - Zoology
Bilaspur University
PGDCA -
DR. C.V. Raman University
Bachelor of Science - Biology
Bilaspur University
Higher Secondary School - Science Education
Govt. Boy's Higher Secondary School
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