Pankaj Kumar Rawat
Senior Manager
Noida
Summary
Accomplished Senior IT Delivery Leader with over 21 years of global experience in managing large-scale digital transformation, ERP rollouts, and network infrastructure programs across telecom and IT sectors. Proven success in leading multi-million-dollar projects for Fortune 500 clients like Johnson & Johnson, British Telecom, and Airtel, with expertise in Agile and ITIL practices. Adept at overseeing global teams of 100+ professionals, driving P&L accountability, service delivery, and stakeholder engagement across ASPAC, EMEA, and Africa. Experienced in greenfield and brownfield deployments, capacity planning, risk mitigation, and Agile ceremonies. Known for building high-performing teams, enhancing customer satisfaction to 95%, and ensuring seamless execution of complex programs with a strong focus on operational excellence and business alignment. Holds certifications including PMP, SAFe Scrum Master, and Microsoft Azure Fundamentals.
Overview
23
23
years of professional experience
5
5
Certificates
Work History
Senior Manager
HCL Technologies
Noida, UP
04.2025 - Current
- Managing Programs for Johnson & Johnson like SD-WAN2.0 deployments Globally.
- New Branch office setup in different regions.
- Greenfield and Brownfield deployments.
- Directed IT infrastructure and operations across the ASPAC & EMEA region for Johnson & Johnson.
- Managed a global team of 100+ members, including direct reports and vendor teams.
- Oversaw service delivery using ITIL-aligned processes for programs, projects, and operations.
- Mentored and led cross-functional teams, enhancing productivity and customer satisfaction.
- Executed end-to-end program management, including MSP transitions and multiple strategic projects.
- Built and maintained strong stakeholder relationships to ensure delivery alignment and SLA compliance.
- Applied Agile methodologies (Scrum, Kanban) and facilitated key Agile ceremonies.
Technical Delivery Manager
Tech Mahindra
04.2022 - 04.2025
- Presently working as technical delivery manager. Delivering for ServiceNow Integration in BT Digico.
- Worked as OSS delivery Manager for British Telecom (Global) in One Voice Program.
- Delivered 76 Stories and 3 major country launches for GSIP OSS delivery along with 8 countries Cisco to Juniper and 3 countries Q21 to Perimeta migrations in 8 months.
- Led implementation of solutions from establishing project requirements and goals to solution go-live.
- Involved in coming up with delivery schedule optimizing the process by up to 20%.
- Attended the weekly Change Control Board (CCB) meetings for all projects.
- Managed and ran multiple delivery teams ensuring governance at top management level, conducting project meetings, and identifying successful and unsuccessful project factors and gaps.
- Worked closely with multi-disciplined teams to drive estimates, delivery plans, and retrospectives, identified and managed engagement risks, and flagged major issues early.
- Operated in a consultative role within the working team and provided hands-on management of the delivery stream.
Project Controlling Manager
Huawei Technologies India Pvt. Ltd.
03.2021 - 04.2022
- Worked with Huawei technology for Globe Telecom and PLDT Philippine for delivering DWDM Project.
- Rendering support and assistance to team members and customers; initiating scope management activities including planning, collecting, defining, validating, and controlling.
- Gathering requirements & providing the best solutions involving evaluation & definition of the scope of project and finalization of project requirements.
- Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
- Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.
- Ensuring EPAC, Migration PAC, SPAC & Deemed PAC sign-off from the customer within the time frame; providing material loss declaration & service delivery beyond the contract.
- Submitting project progress reports to executive management and ensuring project status report to be shared with team and stakeholders.
- Mapping the quality control, managing risk, and issues within project/ project changes while showing adherence to project management best practices/ tools.
- Developed and maintained relationships with senior management, business stakeholders, and technical teams, ensuring alignment of delivery priorities with business objectives.
- Managed budgets, resource allocation, and timelines for projects.
Project Manager
Huawei Telecommunication India Pvt.
02.2016 - 04.2020
- Worked with Huawei India Pvt. Ltd as Project Manager of Bharti UPW circle. Successfully delivered VIL Punjab, Bharti UPW, Vodafone Delhi & Telenor Project.
- Major role to deliver the end-to-end project delivery, resource planning, project management, technical resource management, customer interaction, HLD & LLD preparation, target planning of network diagram, rollout, and project service handover to MS & customer.
- Familiarity with 2G/3G/4G/SRAN, Microwave, and DWDM technologies.
- Managed and oversaw end-to-end delivery of digital projects, including requirements elicitation, solution design, development, testing, and deployment.
- Project Master Planning & Sub Plan (Supply Plan, Resource Plan internal & external (Partner)), PO, Contract & SOW Analysis, understanding of scope and contract.
- Preparing and execution of Quality & Acceptance plan.
- Daily plan update & monitoring of all delivery milestones on a daily basis, issue update.
- Ensuring 100% EHS compliance on-field activity & vehicle used.
Area Manager
Reliance Jio Infocomm Limited
05.2015 - 02.2016
- Responsible for the complete deployment activities of Core/a Collector/IP MPLS/MW/UBR/Fiber rollout in the Area.
- Responsible for managing OFC rollout in the entire zone.
- Developed economical and creative solutions that allowed for deferred capital spending, timely budget planning, and network augments.
- Managed multiple OSP vendor contracts for Engineering, Construction, and Splicing.
- Designed and implemented the Strategic OSP Long Range Plan. The entire network was analyzed and prioritized based on Fiber utilization and trending, deteriorating, and aging facilities and long-range growth opportunities.
- Ensuring First-time-right deployment of the equipment and Operationalization of equipment.
- Coordinate HOTO.
Manager Network
Airtel Uganda
05.2014 - 05.2015
- Responsible for the overall implementation and swap activities for Airtel/Warid merger.
- Prepared the swap-out/merger plan for around 1300 sites and 900 new MW links of ex-Warid and existing Airtel network.
- Responsibilities included overall implementation of the network, quality checking, generation of P.O/BOQ, selection of vendor, billing of vendors, swap activities, resolution of customer complaints, and decommissioning of equipment for 2G and 3G.
- Managed complete swap of Ericsson RAN to Huawei RAN from project planning, vendor selection, and resource allocation to project closure.
- Coordinated deliverables from Ericsson, Huawei, and NSN to ensure seamless execution.
- Managed deliverables from tower companies like Eaton & ATC for installation & commissioning of 2G/3G equipment and passive infrastructure.
Service Engineer
Biomerieux India Pvt. Ltd.
02.2013 - 04.2014
- Servicing, refurbishment, and troubleshooting of diagnostic equipment.
- Executed installation of equipment and managed post-sales activities.
- Handled account management in the territory including remote access, LIS configuration, technical support, issue resolution, and webinars.
- Delivered training, presentations, and analysis to new engineers and international teams on miniVidas.
- Managed routine maintenance and calibration of installed equipment for optimal performance.
- Promoted AMC/CMC contracts and contributed to sales growth through strategic initiatives.
Project Manager
Huawei Telecommunication India Pvt.
08.2009 - 08.2012
- Installed 9 BSCs, 1600 BTS, 1800 MW links, and 2000 ALU MUX for Docomo.
- O&M of SDH/NEC equipment, KPI standardization, and fiber restoration.
Project Team Lead
Nokia Siemens Networks
02.2008 - 08.2009
- Led rollout across 9 districts, covering BTS, MW, and BSC integrations.
- Delivered within budget and timelines while ensuring quality.
Assistant Manager
Himachal Futuristic Communication Ltd.
09.2003 - 02.2008
- Tested RF devices, coordinated OAT, and supervised trenching/cabling.
- Delivered acceptance testing for fixed/mobile RF monitoring stations.
Education
B.Tech - Electronics
Kurukshetra University
01.2003
Diploma - Industrial Electronics & Instrumentation
S.B.T.E Chandigarh
01.2000
Skills
Project & Program Management: Agile Delivery, PMP Methodology, ITIL Processes, MSP Transition, Risk Mitigation, P&L Management, Stakeholder Management
Agile Practices: Scrum, Kanban, Sprint Planning, Daily Stand-ups, Retrospectives, Capacity Planning, Velocity Tracking
Telecom & Network Technologies: SD-WAN, OSS/BSS, DWDM, Microwave, MPLS, 2G/3G/4G/5G, IP/MPLS, Fiber Rollout, Core/Access Networks
Tools & Platforms: ServiceNow, Microsoft Azure, Smart Sheet, JIRA, Confluence, MS Project, Excel, PowerPoint, IRIS, ITSM
certification
– Generative AI for Project Managers, 2026
– Cisco AI Business Practitioner (AIBIZ), 2026
– PMP (PMI), 2021 and 2024
– Microsoft Azure Fundamentals (AZ-900), 2023
– SAFe 6.0 Scrum Master (SSM), 2023
– Introduction to Data Studio– Google, 2022
– 5G Technology Strategy– LinkedIn, 2020
– GTS PM Professional Ability– Huawei, 2018
Strengths
- Effective Leader: Led 35+ professionals and 150+ vendor teams to improve project timelines.
- Agile Expert: Spearheaded Agile transformation from traditional models.
- Influencer: Built strong stakeholder trust to ensure project success.
Certification
PMP - Project Management Professional
Timeline
Generative AI for Project Managers
04-2026
Cisco AI Business Practitioner (AIBIZ)
04-2026
Senior Manager
HCL Technologies
04.2025 - Current
Scaled Agile - SAFe 6 Scrum Master
04-2024
Microsoft Azure Fundamentals (AZ-900)
04-2023
Technical Delivery Manager
Tech Mahindra
04.2022 - 04.2025
PMP - Project Management Professional
07-2021
Project Controlling Manager
Huawei Technologies India Pvt. Ltd.
03.2021 - 04.2022
Project Manager
Huawei Telecommunication India Pvt.
02.2016 - 04.2020
Area Manager
Reliance Jio Infocomm Limited
05.2015 - 02.2016
Manager Network
Airtel Uganda
05.2014 - 05.2015
Service Engineer
Biomerieux India Pvt. Ltd.
02.2013 - 04.2014
Project Manager
Huawei Telecommunication India Pvt.
08.2009 - 08.2012
Project Team Lead
Nokia Siemens Networks
02.2008 - 08.2009
Assistant Manager
Himachal Futuristic Communication Ltd.
09.2003 - 02.2008
Diploma - Industrial Electronics & Instrumentation
S.B.T.E Chandigarh
B.Tech - Electronics
Kurukshetra University