Pankaj Mallik
Professional Banker
Mumbai
Summary
Dedicated Banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Head - KYC Operations, General Manager
Paytm Payments Bank Ltd
02.2023 - Current
- Leading Customer & merchant onboarding operations at the Bank with team size of 150+.
- Keeping checks to ensure to comply with regulatory guidelines and internal policies.
- Leverage large sets of data to identify bottlenecks, recommend strategies, process improvements, automation opportunities etc
- And take them to implementation in coordination with multiple internal and external stakeholders
- Conduct knowledge sharing and best practice sessions & drive the agenda of Positive Risk culture in the teams
- Lead all the audit related initiatives (internal and external audit) and ensure that the team is compliant for the same.
Head - Digital Operation Risk, Vice President
RBL Bank
02.2022 - 01.2023
- Framing the Risk Policy for the team and setting up the new team
- Reviewing the SOPs, PAC Notes, other business proposal from risk perspective
- Reviewing the current process, identifying risks, suggesting appropriate risk mitigants and controls
- Developing early warning signal with help of data and technology to enable business to monitor the risk.
CASA Process Manager, Vice President
YES BANK
08.2019 - 02.2022
- Handling the process for customer onboarding through digital channel including VKYC.
- Framing Policy, Process notes and Circulars in line with RBI Guidelines and Bank's internal policy.
- Liaising with other verticals i.e Legal, Audit, CPU, Branch Banking & BPRG; for necessary approvals & consent for releasing of a process.
- Conducted thorough root-cause analyses for issues identified within processes, resolving problems quickly to prevent recurrence.
- Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.
Operations Lead, Assistant Vice President
IDFC FIRST Bank
01.2018 - 08.2019
- Started the pilot of CKYC including system requirement, doing UAT, liasoning with Regulator, Technology team and vendor
- Managing CKYC Operations Team which is responsible for processing the CKYC of customers on boarded across bank
- Managing Liability Account Servicing team which manages the post account opening requests for Bharat Banking customers of Bharat Banking
- Managing Micro ATM Operations team which manages the BC agent onboarding, TAB mapping/demapping and processing of Aadhaar based payments
Current Account Process Manager, Sr Manager
HDFC Bank
07.2014 - 01.2018
- Framing KYC Documentation Policy in line with RBI Guidelines and Internal Bank's policy
- To frame & develop processes related to Retail Current Accounts including FATCA & Credit De-dupe (CRILC)
- Competition benchmarking done on periodical basis on processes followed by them i.e Documentation for Account opening, Customer instructions, services offered at front end, etc.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for branch & operations teams.
CMS Operations, Assistant Manager
IDBI Bank
11.2010 - 07.2014
- Handled Operational part of Electronic payments i.e (NEFT & RTGS)
- Handled the task of In-house Printing, issuance & stop payment of CMS cheques
- Profile included handling the vendors, calling for quotations and entering into the agreement as per CVC guidelines.
- Have also handled dividend deals for clients which include co-ordination for Dividend Warrant / Interest Warrant printing and NEFT / RTGS processing.
- Increased efficiency by identifying areas for improvement, implementing changes, and monitoring results.
Centralised Operations, Senior Officer
ICICI Bank
01.2006 - 11.2010
- Handled Account opening system i.e Corporate Infopool. This involves coordinating with technology team & business groups.
- Vendor Management - Regular visit to vendor's place to check if proper compliance & audit requirements are followed and to ensure the smooth flow of data entry at its location
- Team Handling - Handled a team of scrutinizers, who were scrutinizing the forms for all constitution, providing them training about any changes in KYC, products & system
- KYC certification of all type of Current Account opening forms, which are require to be submitted to RBI, Legal /Compliance departments or Fraud prevention teams
- Reconstruction of current account opening forms
Associate
WIPRO BPO SERVICES
01.2005 - 01.2006
- Processed health insurance claims for a US based Insurance Company called United Health Group
- Achieved zero financial error in paying the claims
- Performed internal audit for new joiners on shop floor & training.
Customer Response Executive
Reliance Infostreams Pvt Ltd
05.2004 - 01.2005
- The job involved analyzing customer requirements and providing end to end solutions to suit their needs with quality being maintained
- Handling complaints regarding billing, network, handsets and data services
- Handling Escalation, helping Team Leader in preparing MIS & maintaining PMS.
Education
MBA - Finance
ICFAI University
04.2001 - 05.2012
B.com -
Mumbai University
Skills
Policy development understanding
Know Your Customer
Operational Excellence
Regulatory knowledge
Compliance Monitoring
Risk Management
Impact Assessment
Stakeholder Management
Policy development understanding
Acquired Skills
- Customer Onboarding through digital channels like OTP based & Video KYC (VCIP)
- Know Your Customer guidelines & policy, Enhanced Due Diligence Research
- Automation and streamlining of operational processes
- Processing of electronic payment NEFT / RTGS
- Operational part of Cash Management Services – Payments
Profile Snapshot
19 Years approx., More than 17 years, Paytm Payments Bank Ltd, General Manager, Operations – Lead _ KYC Ops, 02/23/23 - Present, RBL Bank, Vice President, Risk & Control - Branch & Business Banking, 02/22 - 01/23, YES BANK, Vice President, Liabilities Product Management (Process Team), 08/19 - 02/22, IDFC FIRST Bank, Assistant Vice President, Bharat Banking Operation, 01/18 - 08/19, HDFC Bank, Senior Manager, Retail Liabilities Product - Current Account Process, 07/14 - 01/18, IDBI Bank, Assistant Manager, CMS Operations (Payment), 11/10 - 07/14, ICICI Bank, Senior Officer, Central Operations, Account Opening Team, 01/06 - 11/10, WIPRO BPO SERVICES, Associate (Claim Adjudicator), Claims Process Team, 01/05 - 01/06, Reliance Infostreams Pvt Ltd, Customer Response Executive, Customer Care, 05/04 - 01/05
Other Skill Set
- Green Belt in Six Sigma (Course & certificate awarded by ICICI Bank ltd)
- Training and certification of Internal Auditor for ISO 9001:2008 (certificate awarded by Intertek)
Personal Information
- Date of Birth: 09/01/84
- Gender: Male
- Marital Status: Married
Timeline
Head - KYC Operations, General Manager
Paytm Payments Bank Ltd
02.2023 - Current
Head - Digital Operation Risk, Vice President
RBL Bank
02.2022 - 01.2023
CASA Process Manager, Vice President
YES BANK
08.2019 - 02.2022
Operations Lead, Assistant Vice President
IDFC FIRST Bank
01.2018 - 08.2019
Current Account Process Manager, Sr Manager
HDFC Bank
07.2014 - 01.2018
CMS Operations, Assistant Manager
IDBI Bank
11.2010 - 07.2014
Centralised Operations, Senior Officer
ICICI Bank
01.2006 - 11.2010
Associate
WIPRO BPO SERVICES
01.2005 - 01.2006
Customer Response Executive
Reliance Infostreams Pvt Ltd
05.2004 - 01.2005
MBA - Finance
ICFAI University
04.2001 - 05.2012
B.com -
Mumbai University