PANKAJ MATHPAL
Paonta sahib
Summary
Results-driven Quality Assurance Supervisor with significant experience in food safety and quality management. Led initiatives ensuring compliance with GMP, HACCP, and ISO 22000 across multiple sites. Managed product validation for 50+ SKUs and launched over 30 new products while reducing customer complaints by 40%. Implemented process optimisations and Kaizen methodologies, achieving monthly cost savings of USD 60,000.
Overview
11
11
years of professional experience
Work History
Supervisor QA
Herbalife International India Pvt. Ltd.
01.2025 - Current
- Lead Quality Management Systems across 7 Contract Manufacturing sites.
- Manage quality compliance for nutritional supplements, powders, tablets, teas, sachets, oral liquids and personal care products.
- Support product validation, process trials, technology transfer and commercialisation activities.
- Collaborated with R&D, engineering, supply chain, procurement and manufacturing teams to enhance cross-functional quality initiatives.
- Lead customer complaint investigations and CAPA implementation through Agile Quality System. Project Management & NPI (Expansion Project, New Product & New CM Onboarding): Led 03 major
- Site qualification projects & few expansion projects, ensuring compliance with global standards
- Qualification & Validations: Supporting in Process validation, Product validation (50+ SKUs), qualifications of New Equipment’s, Area and AHUs (45+ All) and Cleaning Validations
- Review and release raw materials, packaging materials and finished goods.
- Conduct GMP audits, supplier audits and contract manufacturing audits.
- Drive implementation of food safety programmes including allergen management, CCP and OPRP controls.
- Monitored and improved safety, quality, agility, service and cost KPIs, driving overall operational excellence.
- Customer Focus & Complaint Handling: Monitored consumer complaints, maintained a complaint dashboard, and implemented CAPA within 7 days of receipt, reducing complaint reoccurrence by 38% YoY.
- Training & Capability Building: Imparted trainings at plant level for food safety, legal compliance, GMP, GLP, and GWP.
- Highlighted key accomplishments in previous roles.
- Product Commercialization & NPD
- Successfully supported 30+ product launches from 2018 to present.
- Key launches include: recent launch of Formula 1 Date Caramel, Sleep Enhance & Lift-Off
- Led commercialisation activities involving process validation, troubleshooting and scale-up support.
- Identified manufacturing challenges and implemented sustainable root-cause-based solutions.
- New Product introduction at CM sites (From 15 to 59 SKUs) &
- New Contract manufacturing site onboarding (From 2 to 7 Sites)
- QA team development (End to end development of team from onboarding to on job training and mentoring).
- Informed Supports Certification (LGC UK)
- Halal Certification (Halal India)
- Quality and cost Saving Projects:
- Defect elimination / Reduction of complaints
- Extension of cleaning frequency
- Troubleshooting calcium tablet, MVM, Woman’s choice and Triphala tablets Mfg. process review & Upgradation (SKU Stockout)
- Developed SOP and procedures (Replication of global procedures & development of new).
- RM, PM vendor and CMO Audits
- Implemented strategies for continuous quality enhancement, ensuring sustained compliance and product integrity.
- Achieved 40% reduction in customer complaints despite continuous growth in production volumes.
- Implemented CTQ, OPL and AQL programmes resulting in significant quality improvements.
- Improved complaint closure effectiveness through structured investigation and CAPA systems.
- Implemented Kaizen and Cleaning Process Optimisation projects.
- Established Walkthrough Audits across CM sites, improving readiness and compliance.
- Implemented AQL inspection protocols for enhanced quality assurance.
- Concentrated on reducing costs and increasing efficiency.
- Leading capacity enhancement and process optimisation projects.
- Delivered approximately USD 60,000 savings per month.
- Improved operational efficiency by saving 4–6 production hours per day.
Sr. officer
Herbalife International India Pvt. Ltd.
01.2023 - 01.2025
- Oversaw financial management, including budgeting, forecasting, and financial reporting, to maintain healthy cash flow.
- Negotiated high-value contracts with suppliers and clients, securing favourable terms and enhancing profitability.
- Defined clear mission and vision to provide direction and purpose for organisation, supporting overall business plan.
- Led quality assurance initiatives, ensuring compliance with industry standards and enhancing product reliability. & Coordinated team operations, streamlining processes to improve workflow and support project completion. & Conducted inspections to identify defects, contributing to quality control and maintaining high standards in production.
officer
Herbalife International India Pvt. Ltd.
01.2020 - 01.2023
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
- Oversaw officer responsibilities, ensuring adherence to protocols and standards between 2020 and 2023 & Performed quality inspections, maintaining high standards of compliance from 2018 to 2020
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
Quality inspector
Herbalife International India Pvt. Ltd.
01.2018 - 01.2020
- Performed final inspections of finished products, ensuring they met customer specifications and quality criteria before dispatch.
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Performed quality inspections on products, ensuring adherence to compliance standards and identifying areas for improvement
QA Trainee → Quality Officer
Rich Graviss Products Pvt. Ltd.
05.2015 - 11.2016
- Gained hands-on experience in quality assurance operations within a high-volume food manufacturing environment.
- Promoted from QA Trainee to Quality Officer based on performance and skill development.
- Performed quality checks, maintained documentation, and monitored process control for compliance.
- Monitored compliance with Good Manufacturing Practices (GMP) and food safety standards to ensure product safety.
- Collaborated with cross-functional teams to support continuous quality improvements and customer satisfaction.
- Provided training to plant workers on hygiene practices, Good Manufacturing Practices (GMPs), and Good Documentation Practices (GDPs) to ensure compliance and product safety.
- Conducted routine quality analyses including batch preparation checks, sugar and batch samples, finished tank samples, Overrun, Total Solids (TS), and product application testing.
- Ensured on-line quality checks across all products to guarantee that finished goods met company quality standards.
- Oversaw the entire shift operations, including ERP system usage for release of finished goods (FG) and raw materials (RM).
- Monitored the quality of raw materials and finished products, taking immediate corrective actions where needed.
- Documented shift operations, including online monitoring records, packaging parameters, and raw material consumption data for quality assurance.
- Contributed to R&D trials and supported new product development by working on formulations for products such as RCR-HK, NVS, RWT-GOLD, and TB.
- Industry: Non-Dairy Whip Toppings & Icings
- Industry: Non-Dairy Whip Toppings & Icings (MNC)
- Major Achievements
- Successfully managed shift quality operations and product release activities through ERP.
- Contributed to new product development and R&D trials for products including RCR-HK, NVS, RWT-GOLD, and TB.
- Delivered GMP, GDP, and hygiene training to plant personnel, strengthening compliance and food safety culture.
- Ensured consistent adherence to quality and food safety standards, supporting customer satisfaction and product reliability.
- Maintained high standards of documentation, process monitoring, and quality control across manufacturing operations.
Education
B.Tech - Bio-Chemical Engineering
BTKIT Dwarahat
Dwarahat01-2014
Diploma in Engineering -
Govt. Polytechnic Dwarahat
Dwarahat01-2011
Intermediate - PCM
GIC Dwarahat
Dwarahat, Uttarakhand01-2008
Matriculation -
M.D. Tewari High School
01-2006
Skills
- Quality management systems (QMS)
- Food safety management systems (FSMS) and ISO 22000
- Good manufacturing practices (GMP)
- Hazard analysis and critical control points (HACCP)
- Operational prerequisite programs (OPRP)
- Good distribution practices (GDP)
- Good laboratory practices (GLP)
- Supplier and manufacturing audits
- Contract manufacturing oversight
- Product validation and commercialization
- New product development (NPD)
- Root cause analysis and corrective action plans (CAPA)
- Customer complaint resolution
- Process optimization and capacity enhancement
- Kaizen methodologies
- Critical to quality (CTQ) metrics
- Integrated pest management (IPM)
- One-point lesson implementation
- Team leadership skills
- Stakeholder management
Custom
I hereby declare that all information provided is true and correct to the best of my knowledge.
Timeline
Supervisor QA
Herbalife International India Pvt. Ltd.
01.2025 - Current
Sr. officer
Herbalife International India Pvt. Ltd.
01.2023 - 01.2025
officer
Herbalife International India Pvt. Ltd.
01.2020 - 01.2023
Quality inspector
Herbalife International India Pvt. Ltd.
01.2018 - 01.2020
QA Trainee → Quality Officer
Rich Graviss Products Pvt. Ltd.
05.2015 - 11.2016
B.Tech - Bio-Chemical Engineering
BTKIT Dwarahat
Diploma in Engineering -
Govt. Polytechnic Dwarahat
Intermediate - PCM
GIC Dwarahat
Matriculation -
M.D. Tewari High School