Monday
Pankaj Mishra
Delhi
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, ability to work well with people, which will allow me to achieve organizational as well as interpersonal goals. Personal Summary Possess ability to work under pressure, willing to face challenges, possess high commitment to succeed. Dependable team player, willing to assume high levels of responsibility.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Senior Operation Analyst
Better.com (BMTG Advisors India Pvt Ltd)
Gurugram
07.2021 - Current
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Discovered root causes of problems and identified appropriate solutions.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments and policy coverage.
- Answered questions posed by insured and attorneys. Answered customer questions regarding coverages.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Created multiple quotes as per customer needs
- Worked on multiple carrier to quote. Specialist in P&C, Auto, boat, umbrella insurance.
- Fluent with Ezlynx tool for creating quote also have worked on EPIC and PL rater.
Subject Matter Expert
Auscomp Computers
New Delhi
01.2018 - 07.2021
- Evaluated product to verify customer satisfaction and increase market penetration.
- Interacted with vendors to complete project rollout.
- Assisted with standard and promotional product pricing through competitive analysis, industry research, store visits and product pricing strategies.
- Maintained documentation for all purchases.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Worked with departments to find new and better items to fulfill diverse needs.
- Input data into system and recorded order updates with 100% accuracy.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Bachelor of Science -
IHMCT&AN Bengaluru
Bengaluru 01.2011 - 05.2016
BHM -
IGNOU
Bengaluru 01.2011 - 01.2014
12th -
NIOS BOARD
Hissar 01.2009 - 05.2010
10th -
APS Hissar
Haryana 01.2006 - 05.2007
Skills
Teamwork and Collaboration
Active Listening
Planning and Coordination
Technical understanding
Auto insurance
Client needs analysis
Underwriting and adjustments
Property insurance
Quotes and sales
Policy renewals
Account management
Reporting skills
Documentation abilities
Quote information
Health insurance
Software
Navision
Ezylynx
Typtap
Excel
PowerPoint
Timeline
Senior Operation Analyst
Better.com (BMTG Advisors India Pvt Ltd)
07.2021 - Current
Subject Matter Expert
Auscomp Computers
01.2018 - 07.2021
Bachelor of Science -
IHMCT&AN Bengaluru
01.2011 - 05.2016
BHM -
IGNOU
01.2011 - 01.2014
12th -
NIOS BOARD
01.2009 - 05.2010
10th -
APS Hissar
01.2006 - 05.2007