PANKAJ MISHRA
VARANASI
Summary
As a results-driven leader with extensive experience in national operations, I excel at optimizing processes and enhancing efficiency across diverse teams. My strategic vision and data-driven decision-making enable me to drive growth while ensuring exceptional service delivery. I am committed to fostering a collaborative environment that empowers employees to excel and delivers outstanding results for the organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
National Operations Head
Vibhuti Narayan Charitable Trust
Varanasi
02.2021 - Current
- Developed and maintained regional operations policies and procedures.
- Ensured compliance with all federal, state, and local regulations.
- Manage all social media landscape and organic marketing. Seeing creators, individuals, and small businesses succeed on social media.
- Manage all levels of email marketing: defining strategy, building relationship and email templates, and improving the technical infrastructure of the tool.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Managed the operational budget for national programs.
- Coordinated logistics for national events and meetings.
- Created a system to track customer service requests nationally.
- Provided technical support to regional staff in resolving operational problems.
- Maintained relationships with external vendors for national activities.
Sales Manager
Amit Tvs Trilochan mahadev jaunpur
01.2019 - 12.2020
- Maintained and organized customer database
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition
- Achieved sales goals and service by cultivating and securing new customer relationships.
National Sales Head
Vibhuti Nrayan Charitable trust
All Up
04.2014 - 11.2018
- Maintained and organized customer database of over 50 clients nationwide
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition
- Achieved sales goals and service by cultivating and securing new customer relationships.
Area Head
Edustep Pvt Ltd
All Up
07.2011 - 02.2014
- Planned and implemented growth strategies
- Revitalized business development strategies to expand operations and improve bottom line
- Trained and mentored a team of 5 staff focused on operations.
Medical Representative
AB MEDICAL – VARANASI
04.2008 - 05.2011
- Analyzed to identify new opportunities and strengthen relationship with hospitals, medical centers, and primary provider physicians
- Arranged appointments with doctors, pharmacists, and medical team to raise awareness of latest product launches
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offering.
SALES MANAGER
RELIANCE –VARANASI
VARANASI
07.2005 - 03.2008
- Identified, hired, and trained highly staff teaching best practices, procedures, and sales strategies buyers on product offering
- Handled lucrative sales deals using strong negotiation and persuasion skills.
SALES MANAGER
GOYAL COSMETIC PVT LTD –VARANASI
JAUNPUR
01.2000 - 05.2005
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Met with clients, delivering presentations and educating on product and service features and offerings.
SALES EXECUTIVE
PRIYA GOLD –JAUNPUR
08.1998 - 12.1999
- Increased revenue by implementing effective sales cycle process from prospecting leads through close.
Education
MBA - HR AND MARKETING
Asian International University
Manipur 08-2021
BACHELOR OF ARTS - ENG/SANSKRIT/POL SCIENCE
HARISH CHANDRA PG COLLEGE
VARANASI05-1999
Skills
- Strategic planning
- Presentations
- Order Fulfillment
- Strong team building skills
- Distribution Management
- Capacity Planning
- Scheduling Coordination
- Understanding of customers' needs
- Operational Efficiency
- Solution selling
- Coaching and mentoring
- Safety Management
Personal Information
- Father's Name: VIBHUTI NARAYAN MISHRA
- Date of Birth: 04/07/1979
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Certification
- Extensive Experience: Over 20 years of leadership & operations, demonstrating a deep understanding of industry standards and best practices.
- Process Improvement: Proven track record of implementing Lean, Six Sigma, or similar methodologies to enhance operational efficiency and reduce costs.
- Strategic Leadership: Expertise in developing and executing operational strategies that align with organizational goals, resulting in measurable growth and performance improvement.
- Cross-Functional Collaboration: Strong background in leading cross-departmental teams, fostering collaboration to drive comprehensive solutions.
- Data-Driven Decision Making: Proficient in leveraging analytics and KPIs to inform operational decisions and enhance performance.
- Change Management: Successful experience in managing large-scale organizational change initiatives, ensuring smooth transitions and stakeholder buy-in.
- 7.Industry Certifications: Relevant certifications (e.g., Certified Operations Manager, Project Management Professional (PMP)) that validate expertise in operations management.88Award
- 8Recognition: Acknowledgment or awards from industry organizations for excellence in operational performance or leadership.
- Thought Leadership: Contributions to industry publications or speaking engagements at conferences, showcasing expertise and insights in operations management.
Accomplishments
- Yes, I received recognition for consistently exceeding targets, which played a significant role in my advancement to leadership positions, including my current role as Operations Head. This recognition reflects my ability to drive operational excellence and foster high-performing teams.
Timeline
National Operations Head
Vibhuti Narayan Charitable Trust
02.2021 - Current
Sales Manager
Amit Tvs Trilochan mahadev jaunpur
01.2019 - 12.2020
National Sales Head
Vibhuti Nrayan Charitable trust
04.2014 - 11.2018
Area Head
Edustep Pvt Ltd
07.2011 - 02.2014
Medical Representative
AB MEDICAL – VARANASI
04.2008 - 05.2011
SALES MANAGER
RELIANCE –VARANASI
07.2005 - 03.2008
SALES MANAGER
GOYAL COSMETIC PVT LTD –VARANASI
01.2000 - 05.2005
SALES EXECUTIVE
PRIYA GOLD –JAUNPUR
08.1998 - 12.1999
MBA - HR AND MARKETING
Asian International University
BACHELOR OF ARTS - ENG/SANSKRIT/POL SCIENCE
HARISH CHANDRA PG COLLEGE
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