Sharadsing Girase
Field Service Operation, Spares And Logistic Head
Ahmedabad
Summary
Expertise of 17 .5 years in experience in HVAC industry. Service operation handling, customer satisfaction, revenue generation, Resources optimization. Spares operation management-Spares parts and spares logistics, TPL management, WH and freight Budgeting. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Quality Assurance and Control, cost reduction in poor quality expenses, six sigma projects, SAP QM Module and Barcode software. Sensitive to the dynamics of a cross-cultural workplace by working in different regions and work culture. A people's person directing productive cross-functional teams using interactive and motivational leadership that spurs people to willingly give 100% effort and loyalty. Interest in other culture with command on several languages (English, Marathi, Hindi, Gujarati). Worked and expertise with working methods of fortune 500 Multinational companies and best Indian company. Performance-oriented air-conditioning, Refrigeration product knowledge leader offering exceptional record of achievement over 17.5 year career. Extensive work experience of manufacturing-10 years and field operation-5.5 years, Corporate 2 Years. Hands on experience & product knowledge of (Room Air-conditioner, Package Air conditioner, VRF system, ducted system, Water Cooler, Precision Air Conditioner and Telecom Air Conditioner.) . Goal-oriented manager with distinguished experience in [Management of different geographical regions, different languages, culture ] industries and proven leadership abilities. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
National Head- Spares Operation (AGM)
Johnson Controls-Hitachi Air Conditioning Company
Ahmedabad
04.2022 - Current
- Performed of spare parts operation management at national level, include responsibility for 21 w/h management
- Ensuring inventory level and inventory turnover is optimum
- Maintain staff harmony and improve productivity
- Quarterly spares audit
- WHs budget preparation and adherence
- Fright cost budget preparation
- Third party logistics.
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Implemented systems and procedures to increase speed of operation and reduce freight cost of transportation.
- Facilitated business by implementing practical networking techniques
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and reduce cost of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Compiled and analyzed data to determine approaches to improve speed of spares delivery and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
Regional Service Manager- East Region (Sr. Manager)
Johnson Controls-Hitachi Air Conditioning Company
Kolkata
11.2018 - 03.2022
- Responsible for service operation handling though appointing/changing services dealers and revenue generation through utilization of resources, expansion of sales in market by analyzing market and formulating strategies, execution though sales partners. Managed team of 18 numbers.
- Service centers, sales/service dealers management of 126 Nos.
- Managing multiple location of region through providing service franchise back up by adding franchise/changing to get desire KPI and revenue output
- Planning, Monitoring and executing of service and revenuer budget of 18.75 M ($).
- Capturing product performance feedback, customer satisfaction index, Target of => 92% .
- Communicating directly with factory for good/bad product feedback for further enhancement though dealer's meets and failure analysis
- Preparing and maintaining MIS for regional operation level.
- Ensuring dealers and customer satisfaction to enhance products sales growth in market.
Section Head- Field Quality and Supplier Improvement
Johnson Controls-Hitachi Air Conditioning Company
Ahmedabad
02.2016 - 06.2016
- Monitoring, controlling, and reducing poor cost of quality
- Through finding and analysis of major contributors for impacting cost to organization after sales in warranty period. Cost of poor quality was 15 M (US $)
- Improvement in policy at company end to recover cost of components failure
- Reduction of complaints for product components failure
- Coordination for D&D team, if modification require in design.
- Identified section KPIs and created measurement mechanism to track operations efficiency
- Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines
Assistant Manager-Quality Assurance
Blue Star Limited
Dadra
02.2010 - 02.2016
- Responsible for Quality management throughout from raw material to manufacturing of products and analysis of filed failure parts
- Through planning and implementation of inspection plan on production line and applying quality tools for analysis
- Maintaining QA Dept
- Measurable
- Reduced rejection
- Reduced PPM of production lines/shops through defect analysis and providing Kaizen to root cause of defects.
- Inform production department if defective work is produced and some time take decision to stop production line.
- Coordinating with sales department for third party/customer inspection
- Effective implementation of technical requirement by customer or by engineering department
- Provide Quality statistics and measurements (i.e
- Control charts CTP, CTQ) that are meaningful to production areas/departments to enhance maintenance of specified quality levels
- Application of 7 QC tools, FMEA, SPC & SQC for improvement.
Senior Quality Assurance Engineer
Emerson Network Power India Pvt. Ltd.
Mumbai
02.2006 - 01.2010
- In-process inspection checks points development on production line
- Final testing and inspection of precision Air conditioner, 100 Nos per day.
- Monitoring of production line rejection and reduction by developing checking methods
- Visits to filed for trouble resolution and solving communication issues with BMS monitoring with help of communication software's and converters
- Developing and analysis of defects of imported PCB's and communication with suppliers
- Development of incoming material at incoming quality control check for raw materials and semi-finished materials.
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Fixed identified issues to increase productivity and boost workflows.
Education
DFM (Financial Mang.), First Class - Financial Planning
Narsee Monjee Institute of Management
Mumbai, India 01.2020 - 07.2022
PGDBA, (Operation), First Class -
Symbiosis Center of Distance Education
Pune, India 10.2014 - 01.2017
B.E. Mechanical, Distinction - Mechanical Engineering
D.N. Patel College, North Maharashtra University
Shahada, India 09.2001 - 09.2005
Skills
Service & Business Development
Resource Deployment & Utilization
Budget preparation and Management
Cost Reduction & Efficiency
Spares parts planning and management
Strategic account development
Strategic planning
Ability to manage people from diverse culturesDocumentation & MIS
Business development and planning
Database Management
Analytical problem solver
Territory Management
Field Failure analysis by Quality tools
Quality Management
Coaching and mentoring
Certification
Six Sigma Green Belt by Mahindra Institute of Quality Management (2016)
Timeline
National Head- Spares Operation (AGM)
Johnson Controls-Hitachi Air Conditioning Company
04.2022 - Current
DFM (Financial Mang.), First Class - Financial Planning
Narsee Monjee Institute of Management
01.2020 - 07.2022
Regional Service Manager- East Region (Sr. Manager)
Johnson Controls-Hitachi Air Conditioning Company
11.2018 - 03.2022
Section Head- Field Quality and Supplier Improvement
Johnson Controls-Hitachi Air Conditioning Company
02.2016 - 06.2016
PGDBA, (Operation), First Class -
Symbiosis Center of Distance Education
10.2014 - 01.2017
Assistant Manager-Quality Assurance
Blue Star Limited
02.2010 - 02.2016
Senior Quality Assurance Engineer
Emerson Network Power India Pvt. Ltd.
02.2006 - 01.2010
B.E. Mechanical, Distinction - Mechanical Engineering
D.N. Patel College, North Maharashtra University
09.2001 - 09.2005