Khayyum Shaikh
Ashar Sapphire B203, Kolshet Road,Thane
Summary
Professional Techno Commercial HVAC Engineering Leader with 20+ years of enriched experience successfully devising and executing after- Sales Service Delivery and Business Operations, Distribution and Channel Management, Spare Parts Business, Annual Maintenance Contracts and Retrofit Business Operations, Warranty & Claims Management, Key Accounts Management besides others. In quest of professional enrichment opportunities in Sales/Service Operations, Business development and channel management with reputed organization to drive strategic objectives,foster innovation and grow the business.
Overview
8
8
years of professional experience
Work History
All India Business Head-Retail Spares
Blue Star Limited
2023 - Current
- To strive and drive retail spares business of air conditioning and refrigeration products and to achieve target of 200 Cr
- To drive business through 24 team members, of which 14 direct reportees and 10 indirect reportees on PAN India basis
- Identifying and developing potential channel partners for business growth.
- Ensuring business cash flow and disciplined receivable management with strict reviews and guidelines to adhere the credit policy
- New Product development with market analysis and strategies
- Ensuring launched product best in quality and competitive in market
- Ensuring inventory control by advance planning of spares in consideration sales pattern
- Cost optimization by effective use of logistic team and logistic partners and ensuring that AGM is getting maintained
- Setting guidelines and processes for channel partners as well internal team
- Planning and designing FTS schemes and other promotional activities for channel partners to boost the business and brand market visibility.
Regional Manager-Customer Service-West Region
Blue Star Limited
2021 - 2023
- To handle Service Operations West Region ( Maharashtra-Gujarat-MP-Chattisgarh-Pune Goa) which includes service delivery and service business KRAs
- To drive 220 Expert Service Channel Partners across West Region to provide after sales service support to 1100 Cr business of Air Condition and Refrigeration products through 550+ Dealers,Distributors, Modern Trends, and E-Commerce
- To manage and address 1.7L installation calls with L3-48 Hrs-90% call closures
- 4.8L breakdown calls of warranty and non warranty with L0-24Hrs-70% call closures
- To Maintain Service Delivery Index parameters of RT,TAT,CSI,Repeat calls,Bottom Box Customer Recovery,Finished Good Returns
- To ensure that Service Hygiene Factors and Service Delivery Index are in control as per set targets of Division
- To handle the Sales Service Quarterly meeting and to ensure that all issues pertains to Sales are prioritize and getting closed
- To handle the Service Revenue target of 80Cr through Extended Warranty, AMC, Repair and Service, Retrofit, Spares and Retail Spares Billing.
Branch Manager-Customer Service-Telangana and Andhra
Blue Star Limited
2017.01 - 2021.01
- To drive 76 Expert Service Channel Partners across APTS to provide after sales service support to 440 Cr business of Air Condition and Refrigeration products through 120+ Dealers,Distributors, Modern Trends, and E-Commerce
- Monitoring L3 and above with and without material pending calls through daily call review along with reporting engineers and ensuring that calls distributed through service centres are closed
- Daily Monitoring of Divisional and Corporate Escalation calls and ensure to handle with utmost care with complete satisfaction of customer
- Finished Good Returns Control management and ensuring that sufficient spares stock is maintaining in warehouse by monthly MSL planning with inventory control by MSL billing plan to service channels
- To drive and achieve 20Cr business revenue through AMC,R&S,Retrofit and Spares billing
- Assuring cash flow management with timely collection of payments.
Manager Customer Service-Commercial Air Conditioners Product Services
Blue Star Limited
2013 - 2017
- As a Service Delivery Head of Ductable Package VRF systems for Andhra and Telangana handled PMS and Breakdown calls with team of 5 reporting engineers
- Handled average annual call load of 1.2L
- Handled System dealer channel partner network and aligned with warranty services,MSL Planning
- Actively initiated technical training programmes for channel partners along with Blue Star Specialist Service Team and Training Centre
- Adhere and maintain service delivery parameters of RT/DT/PMS/CSI with expectation of divisional target
- Handled Service Revenue targets of 22Cr via AMC & Repair business through team of 4 reportees of AMC and Repair business engineers
- Customer visits including finalizing AMC orders and resolving any grievances
- Participating in government tenders for AMC and retrofit jobs
- Represented as spoc to handle key accounts customer for south region.
Assistant Manager - Customer Service
Almoayyed Air Conditioning W.L.L
2011 - 2013.01
- Administrated Service Marketing of Annual Maintenance Contracts, Service Operations, Total Technical Facilities and Facility Management Services at the capacity of Asst
- Manager
- Managed MEP Technical Facility Management, Annual Maintenance Contracts, TFM (Hard as well Soft Services) Retrofits
- Plan, monitor, and coordinate Mechanical/Engineering/Plumbing (MEP) activities for projects working jointly with consultants and clients
- Estimate and submit quotation and tenders for large sized buildings for A/C /MEP/FM Maintenance
- Business development and execution planning with assigned technical staff on site, managing contractors and all suppliers for spares and material to ensure maintenance & repair services are completed without any dispute, litigation or cost overruns
- Monthly meeting with clients and presenting MIS reports and briefing previous month maintenance status and planning for the current month
- Any issues regarding mechanical, electrical plumbing issues and further corrections.
Annual Maintenance Contract Business Head
Blue Star Limited
2006.01 - 2011
- Handled exclusive Annual Maintenance Contract Business for Air Conditioning and Refrigeration products and systems which includes, high wall splits, cold rooms, water coolers, freezers, ductable and packaged air conditioners, VRF and Chillers
- Administrated about 52000 tonnes of AMC business with AMC value of 12Cr and serving to about 450+ customers
- Drive business through dealers with appointment of AMC executive at dealer place with monthly target for warranty conversion and retention
- Monitoring customer database with respect to retention and conversion separately
- Ensuring 95% of customers are getting retained in month wise plan and at least 50-60% conversion of customer from warranty expiry to AMC
- Attending monthly and quarterly business review at regional office level and presenting branch performance with AMC MIS report with achievement and shortfall improvement plan
- Exclusive focus on population enhancement programme to convert other brand ACs to AMC by special offerings, discounts, free service campaign and by offering option of CEC/RPC/Labour contract.
Project Engineer
Comfort HVAC System Pvt. Ltd.
2004 - 2005
- Worked as project engineer for precision air conditioners for data centre
- Material planning and submitting BOQ to procurement for execution of project
- Ensuring for proper execution with hot work permit from client and shut down activities
- Accounting and record consumed material at site and report to office for any deviation and additional procurement plan
- Execute plan of AC Installation as per indoor and outdoor placement
- Ensuring proper access and installation of ODUs with optimum discharge of hot air and future service accessibility
- Post installation and work completion monitoring testing and commissioning of the units
- Test run and performance monitoring with achievement of technically planned set temperature, humidity and handing over system to the client.
Site Engineer
ACR Technical Services
2002.01 - 2004
- Cold calling to customers and visiting under construction sites for business prospects
- Making monthly planning to visit zone wise city customers to approach maximum customers and pass on lead to sales team
- Maintaining record at site for material received and further accountability and submission of fortnight report to office about consumed material
- Assisting project engineer in planning and execution of work at site
- Supporting technical staff for completion of snag list while handing over of site to client
- Preparing quotations regarding repair jobs, negotiating and finalizing order along with sales engineer
- Ensuring submission of work completion, invoice submission and payment collections from client.
Education
B.E Mechanical -
MIT College of Engineering
Aurangabad, Maharashtra2002
Diploma In Mechanical Engineering -
Govt. Polytechnique Nanded
Nanded, Maharashtra1999
Skills
- Operations Management
- Strong team-builder
- Business Development
- Goals and performance
- Strategic Planning
- Performance Reviews
Timeline
Branch Manager-Customer Service-Telangana and Andhra
Blue Star Limited
2017.01 - 2021.01
Annual Maintenance Contract Business Head
Blue Star Limited
2006.01 - 2011
Site Engineer
ACR Technical Services
2002.01 - 2004
All India Business Head-Retail Spares
Blue Star Limited
2023 - Current
Regional Manager-Customer Service-West Region
Blue Star Limited
2021 - 2023
Manager Customer Service-Commercial Air Conditioners Product Services
Blue Star Limited
2013 - 2017
Assistant Manager - Customer Service
Almoayyed Air Conditioning W.L.L
2011 - 2013.01
Project Engineer
Comfort HVAC System Pvt. Ltd.
2004 - 2005
B.E Mechanical -
MIT College of Engineering
Diploma In Mechanical Engineering -
Govt. Polytechnique Nanded
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