Office 365
Pankaj Nag
IT Engineer
Lucknow
Summary
I am an IT professional skilled in network support, system administration, and technical troubleshooting. I aspire to leverage my expertise in AI tools and network engineering to streamline IT operations and enhance organizational efficiency.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
EDP and IT Incharge
NCC Limited
Lucknow
03.2021 - Current
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Optimized system performance, conducting routine checks, and addressing potential issues before escalation.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Implemented data backup and recovery systems, ensuring minimal disruption to business operations during system failures or data loss events.
- Managed company-wide IT infrastructure upgrades, resulting in a more reliable and secure network environment.
- Coordinated with external vendors for the procurement of software licenses, hardware equipment, and technical support services, ensuring cost-effective solutions for the company’s IT needs.
- Developed comprehensive training programs for new hires, which resulted in faster onboarding and increased efficiency.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Network Support Officer
Tikona Infinet Ltd.
Bengaluru
01.2020 - 09.2020
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Supported users in the setup and configuration of wireless bridge networks.
- Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
- Diagnosed network problems involving a combination of hardware, software, power, and communications issues.
- Enhanced network security with the implementation of firewall policies, and regular vulnerability assessments.
- Worked closely with information security teams in addressing identified vulnerabilities in the organization’s IT infrastructure, within the designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, and communication of system changes.
Technical Support Engineer
Endemol Shine Pvt Ltd
Chennai
01.2019 - 12.2019
- Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Troubleshot potential problems and eliminated them before issues escalated or cascaded.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Configured hardware, devices, and software to set up workstations for employees.
- Installed new or upgraded hardware and software, and coordinated installation and follow-up with users to achieve customer satisfaction.
- Streamlined IT support processes for quicker response times, and improved user satisfaction.
- Managed inventory of IT assets, including hardware components and software licenses, to maintain accurate records and ensure compliance with company policies.
- Configured and installed computer systems for other sub-organizations.
- Maintained an inventory of installed desktop hardware and software components to keep records accurate and updated.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured, and maintained computer systems and network connections.
- Enhanced server performance by optimizing configurations and implementing regular updates.
Database Administrator
Vikash Bhavan
Jaunpur
08.2018 - 12.2018
- Manage data in the CentOS Linux operating system.
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Set up and controlled user access levels across databases to protect important data.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Developed comprehensive documentation on database architecture, simplifying future upgrades and maintenance tasks.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Installed and configured middleware in Linux and Windows environments.
Education
Master of Computer Applications - Computer Science
Allahabad University
Allahabad08-2018
Bachelor of Computer Applications - Computers
Allahabad Agricultural Deemed University
Allahabad08-2014
Class XII - Science
Uttar Pradesh
Uttar Pradesh05-2011
Class X - Science
Uttar Pradesh
Uttar Pradesh06-2009
Skills
System Administration
Desktop Support Engineer
Creating Presentation Using AI
Analyse Data Using AI
Building Web Products
Building Custom GPTs/Gems
Advance Excel with AI
Network Engineering
BMS, ACS (Access Control System)
Power BI
Multitasking Abilities
Teamwork and collaboration
Software
Outlook Management
Sophos
Windows Directory
Linux
Certification
CCC
Timeline
EDP and IT Incharge
NCC Limited
03.2021 - Current
Network Support Officer
Tikona Infinet Ltd.
01.2020 - 09.2020
Technical Support Engineer
Endemol Shine Pvt Ltd
01.2019 - 12.2019
Database Administrator
Vikash Bhavan
08.2018 - 12.2018
Master of Computer Applications - Computer Science
Allahabad University
Bachelor of Computer Applications - Computers
Allahabad Agricultural Deemed University
Class XII - Science
Uttar Pradesh
Class X - Science
Uttar Pradesh