Pankaj Parwani
Relationship Manager
Mumbai
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Relationship Manager
HDFC BANK LTD
Bhopal
07.2020 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Assistant Manager
AXIS BANK LTD
Ratlam
11.2017 - 04.2020
- Timely Processing of Bank Transactions like funds transfer, Cash, Cheques, Clearings,
- Ensuring Timely Resolution of Customer Queries & Improving Customer Service Levels
- Sourcing Current Account and Savings Account
- Outbound Marketing Calls for new leads and referrals to Generate Business
- Cross Sell of third-party products (Life Insurance, General Insurance, Mutual Funds, Debit/ Credit Cards)
Regional Team Leader
Shriram Transport Finance Company
Bhopal
12.2012 - 10.2017
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
MBA - Finance
Technocrates Institute of Technology
BHOPAL 04.2014 - 04.2016
Bachelor of Science - Electronics Technology
Barkatullah University
BHOPAL 07.2009 - 04.2012
HSC -
D.P "Sanskar” Higher Secondary School
Bhopal 03.2008 - 04.2009
SSC -
D.P "Sanskar” Higher Secondary School
BHOPAL 03.2006 - 04.2007
B” Certificate In National Cadet Corps (NCC-Navy - undefined
Skills
Operating System, Data structures and Database management systemundefined
Timeline
Relationship Manager
HDFC BANK LTD
07.2020 - Current
Assistant Manager
AXIS BANK LTD
11.2017 - 04.2020
MBA - Finance
Technocrates Institute of Technology
04.2014 - 04.2016
Regional Team Leader
Shriram Transport Finance Company
12.2012 - 10.2017
Bachelor of Science - Electronics Technology
Barkatullah University
07.2009 - 04.2012
HSC -
D.P "Sanskar” Higher Secondary School
03.2008 - 04.2009
SSC -
D.P "Sanskar” Higher Secondary School
03.2006 - 04.2007
B” Certificate In National Cadet Corps (NCC-Navy - undefined
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