Pankaj Sharma
Team Leader
New Delhi,DL
Summary
A result-oriented professional with 9+ years of experience in Sales and service, Process Management, Client Servicing, and Team Management,Focused Team Leader with experience reviewing team analytic to improve overall product quality, Courteous and cordial with the goal to coach and train employees to meet maximum potential.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Team Leader (B2C)
Policybazaar.com
04.2024 - Current
- Driving sales team as per the set target
- Evaluating the sales team & giving valuable feedback to the team
- Guiding team with Sales skills and attending prospect calls to close the deal
- Sharing feedback to the tech team to develop the client & partner friendly platform to grow with us
- Identified issues, analyzed information, and provided solutions to problems
- Served customers in a friendly, efficient manner following outlined steps of service
- Coordinating with the CRT team to ensure the client satisfaction in order to fulfill their requirement
- Helping operational team to punch the policies within the TAT
- Monitored sales team performance and provided constructive feedback
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Subject Matter Expert
Policybazaar.com
09.2023 - 04.2024
- Company Overview: General Insurance
- Monitoring calls and giving valuable feedback to the agents to improve the area's
- Resolved discrepancies in insurance payments by collaborating with the support team
- Presented insurance options to customers in order to close sales on new policies
- Coordinated with the concerned department to resolve client's issues
- Helping team to achieve their target's
- General Insurance
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Senior Sales Executive
Policybazaar Insurance Web Aggregator Private
04.2017 - 09.2023
- Guided junior sales executives, sharing strategies and best practices for field success.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
Associate Sales Consultant (B2C)
PolicyBazaar.com
08.2015 - 03.2017
- Giving valuable inputs to the customers regarding policies (Motor) offered by the Insurance Companies
- Bringing new customers on board by making them understand the value of having an Insurance Policy
- Achieving monthly targets assigned by the Process Manager in the form of Insurance
- Skilled in understanding the need of the company as well as customers
- Assisting clients to purchase their Motor policies online and offline
Education
B.Sc. (Hons.) - Science
Magadh University
Gaya, India05-2015
Skills
- Team Handling
- Sales strategy
- Projection Management
- Team motivation
- Operation’s Management
- Teamwork and collaboration
- Customers Service
- Team supervision
- B2C Sales
- Performance improvement
- Team building
- Complaint resolution
Work planning
Mentoring
Leading team meetings
Certification
IRDA Certified, 04/01/21
Personal Information
Timeline
Team Leader (B2C)
Policybazaar.com
04.2024 - Current
Subject Matter Expert
Policybazaar.com
09.2023 - 04.2024
Senior Sales Executive
Policybazaar Insurance Web Aggregator Private
04.2017 - 09.2023
Associate Sales Consultant (B2C)
PolicyBazaar.com
08.2015 - 03.2017
B.Sc. (Hons.) - Science
Magadh University
Similar Profiles
Kancharla ChinnarajaKancharla Chinnaraja
Deputy Manager at Policybazaar.comDeputy Manager at Policybazaar.com
SACHIN TOMARSACHIN TOMAR
Deputy Sales Manager at Policybazaar.comDeputy Sales Manager at Policybazaar.com
BAALA MURUGAN KBAALA MURUGAN K
Team Lead - Operations at Policybazaar.comTeam Lead - Operations at Policybazaar.com
Dheeraj RathoreDheeraj Rathore
Zonal Manager at Diagnocore Instrumentation Pvt ltdZonal Manager at Diagnocore Instrumentation Pvt ltd
Anirudh ShuklaAnirudh Shukla
Senior Associate at Air IndiaSenior Associate at Air India