PANKAJ SHARMA
New Delhi
Summary
Detail-oriented and results-driven Sales Coordinator with over 9 years of experience in the automobile industry. Proven expertise in CRM systems (Siebel), sales operations, inventory control, and cross-functional collaboration. Adept at streamlining processes, managing high-volume invoicing, and enhancing customer satisfaction through data-driven insights and team leadership.
Overview
12
12
years of professional experience
Work History
EDP Executive
Frontier Automobiles Pvt Ltd.
02.2026 - Current
- Processed customer orders accurately and efficiently in a fast-paced environment.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Verified order accuracy prior to shipment.
- Prepared invoices for completed orders using company software system.
- Collaborated with sales team to facilitate special orders or rush deliveries when necessary.
- Maintained up-to-date records of invoices, payments, and account statuses.
EDP Incharge
Zedex Mobility LLP
New Delhi
03.2025 - 12.2025
- Procured vehicles from Tata Motors Ltd using Siebel CRM
- Created invoices and orders using Siebel CRM DMS
- Coordinated with Sales, Logistics, and Transport teams
- Maintained daily stock reports and chassis trackers
- Ensured smooth month-end closures
- Participated in cross-functional teams to improve customer satisfaction
- Verified billing information to ensure accuracy before approval and payment.
EDP Incharge
Sagar Motors Pvt. Ltd.
New Delhi
11.2024 - 03.2025
- Managed invoicing and order processing in Siebel CRM
- Procured vehicles from Tata Motors Ltd using Siebel CRM
- Published daily stock and chassis tracking reports
- Collaborated with internal teams to enhance customer satisfaction
EDP Incharge
TrueNorth Automobiles Pvt. Ltd.
Delhi
02.2019 - 06.2024
- Managed invoicing and order processing in Siebel CRM
- Procured vehicles from Tata Motors Ltd using Siebel CRM
- Created business review reports and variance analysis in Excel and PowerPoint
- Led cross-training for new hires and optimized reporting processes
Sales Admin Executive
Concorde Motors India Ltd.
Delhi
10.2014 - 01.2019
- Handled daily invoicing and CRM DMS operations
- Coordinated logistics and monthly claim settlements with TML
- Trained new staff on CRM usage
Education
Bachelor of Commerce (B.Com) -
Delhi University
Diploma in Tally ERP 9 - Accounting
NIIT
New DelhiSkills
- Order management
- CRM software
- Logistics coordination
- Stock reporting
- Attention to detail
- Invoicing and billing
- Microsoft Excel
- Microsoft Word
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Timeline
EDP Executive
Frontier Automobiles Pvt Ltd.
02.2026 - Current
EDP Incharge
Zedex Mobility LLP
03.2025 - 12.2025
EDP Incharge
Sagar Motors Pvt. Ltd.
11.2024 - 03.2025
EDP Incharge
TrueNorth Automobiles Pvt. Ltd.
02.2019 - 06.2024
Sales Admin Executive
Concorde Motors India Ltd.
10.2014 - 01.2019
Bachelor of Commerce (B.Com) -
Delhi University
Diploma in Tally ERP 9 - Accounting
NIIT