Pankaj Sharma

Oversaw complete export/import documentation processes, encompassing HBL and MBL manifests and shipment approvals.

Liaised with shipping lines, overseas agents, and co-loaders to ensure seamless cargo movement.

Managed switch BL and cross-trade shipment operations, guaranteeing full regulatory compliance.

Resolved shipment documentation discrepancies, resulting in timely release of cargo.

Enhanced operational efficiency by maintaining accurate shipment tracking reports.

Handled customer concerns and escalated major issues to supervisor.

Developed excellent working knowledge of industry trends and improvements in processes.

• Oversaw verification of shipping documentation including invoices and packing lists.
• Managed EDI and waybill creation, ensuring adherence to strict KPI timelines.
• Facilitated coordination with overseas teams to ensure timely dispatch of documents.
• Monitored import documentation and payment statuses prior to cargo release to mitigate delays.
• Generated comprehensive productivity and performance reports for management review.
• Implemented systematic validation processes that significantly reduced documentation errors.

• Assisted customers with card-related issues, fraud reporting, and account queries to ensure satisfaction.
• Logged calls using CRM systems to help improve service quality and data accuracy.
• Collected customer feedback reports and raised unresolved issues to supervisors for better processes.

• Facilitated sales operations and provided product information to customers enhancing sales performance.
• Collaborated with store management to consistently meet or exceed sales targets.
• Assisted in store operations and resolved customer issues improving overall satisfaction.