Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pankaj Singh

780/7 Govindpuri, Kalkaji, New Delhi

Summary

Proficient Operations Team Leader successful at directing quality improvement, team productivity and work efficiency initiatives. Motivational and supportive supervisor with over 10 years of operation experience and the desire to take on a permanent role with room for advancement.

Overview

14
14
years of professional experience

Work History

Team Leader - CRM Operations

Teleperformance
Gurugram
07.2023 - Current
  • Determined effective schedules and managed daily workflow.
  • Kept team in compliance with all applicable company and legal standards.
  • Assisted with development and implementation of quality controls, productivity standards and compliance guidelines.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Built strong operational teams to meet process and production demands.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

SR. EXECUTIVE

SA CUSTRUCTION
Faridabad
04.2022 - 07.2023
  • Led startup and creation of operational procedures and workflow planning.
  • Communicated with industry partners to build valuable relationships and achieve operational targets.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Devised effective business strategies to capitalize on emerging market trends.

SR. Sales

RBRS IT SOLLUTION
New Delhi
05.2017 - 03.2022
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Team Leader

Aegis
Noida
09.2013 - 04.2017
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.

CCE

RBS
GURUGRAM
12.2010 - 07.2013
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers on telephonic conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Bachelor of Computer Applications - Computer And Information Sciences

Purvanchal University
UP
10-2021

Skills

  • Team Member Training
  • Compliance requirements
  • Quality Assurance
  • Policy Enforcement
  • Regulatory Compliance
  • Policy Development
  • Quality controls
  • Customer Relations
  • Project Management
  • Compliance Management
  • Performance monitoring
  • Risk Management
  • Team Training

Languages

English
First Language

Timeline

Team Leader - CRM Operations

Teleperformance
07.2023 - Current

SR. EXECUTIVE

SA CUSTRUCTION
04.2022 - 07.2023

SR. Sales

RBRS IT SOLLUTION
05.2017 - 03.2022

Team Leader

Aegis
09.2013 - 04.2017

CCE

RBS
12.2010 - 07.2013

Bachelor of Computer Applications - Computer And Information Sciences

Purvanchal University

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Pankaj Singh