Pankaj Singh
Service
Ghaziabad
Summary
Experienced operations and customer service professional with a proven track record of over 5 years in delivering exceptional support and resolving complex issues. Skilled in communication, problem-solving, and utilizing CRM software to enhance customer satisfaction. Recognized for empathy, adaptability, and maintaining a positive attitude in challenging situations. Actively seeking an opportunity to leverage my expertise and contribute to a customer-centric organization aiming to drive operational excellence and elevate the overall customer experience.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Operation & Customer Service Executive
IND Money Pvt. Ltd.
Gurugram
08.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducting intensive research and analysis of data related to mutual funds.
- Managing transaction-related activities for mutual funds within the organization.
- Analyzing customer satisfaction and functionality requests to provide business-value-based recommendations to product owners.
- Collaborating directly with product managers to gather and incorporate their feedback on customer satisfaction items.
- Adhering to Standard Operating Procedures (SOPs) and achieving predefined Net Promoter Score (NPS) quality benchmarks.
Relationship Manager
Paisa Arrangers
New Delhi
01.2019 - 04.2020
- Spearheaded efforts to generate new loan leads for the organization.
- Implemented a strategic plan to increase loan leads for the organization.
- Utilized data analytics to optimize loan lead generation for the organization.
- Generate and interpret clients' CIBIL scores to advise them on loan options.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
MBA -
Institute of Management Technology (IMT)
Ghaziabad 01.2022 - 12.2022
TKWs Institute of Banking & Finance
Delhi 01.2019 - 12.2019
Skills
- Customer Service Management
- Communication
Issue escalation
Customer engagement
Certification
NISM Series X-A: Investment Adviser (Level 1) Certification, 01/31/25
Timeline
MBA -
Institute of Management Technology (IMT)
01.2022 - 12.2022
Senior Operation & Customer Service Executive
IND Money Pvt. Ltd.
08.2020 - Current
Relationship Manager
Paisa Arrangers
01.2019 - 04.2020
TKWs Institute of Banking & Finance
01.2019 - 12.2019
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