KANISHK SHARMA
Senior Executive
New Delhi
Summary
Senior Executive in customer service Aerospace with a proven track record of managing accounts such as AFI, Boeing, and Embraer at Schenker India Pvt. Ltd. Experienced in handling DG/Non-DG shipments, AOG/Express deliveries, and engine shipments while effectively collaborating with airlines, shippers, overseas partners, and transporters to ensure timely delivery. Managed billing activities for air exports and imports nationwide with a strong background in warehouse management, transportation coordination, and quality control. Goal is to leverage export operations expertise and customer service skills to enhance efficiency and excellence in global logistics.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Executive - Customer Service/Aerospace
Schenker India Pvt Ltd.
09.2024 - Current
- Handling a big and valuable account AFI (Air France Industries) by close coordination and passing proper information to local operation team, shipper, consignee, CHA and overseas offices.
- Managing DSR of AFI account on daily basis and pushing concern desks for their timely action.
- Handled Exports shipments of an another big and valuable account Boeing by close coordination with their client Indian Air Force, Govt. of India, Border Security Force and 31 MCU.
- Handled another big account Interglobe Aviation Ltd., managing day to day activities of Imports and Exports shipments with passing proper information to local operation team, shipper, CHA and overseas office.
- Handled another big account Embraer Aviation, managing day to day activities of Imports and Exports shipments with passing proper information to local operation team, shipper, CHA and overseas office.
- Handling AOG and DG/Non-DG shipments on daily routine basis with passing information and proper guidance to local operation team and overseas offices for further booking of the shipments with the carrier's.
- Working as a customer service representative on AOG desk with 24/7 assistance by end to end service of DDP/DAP shipments with close coordination till delivery of the shipments for Exports and Imports to meet the given timeline and customer's satisfactions.
- Operating AOG global tool to track the shipments and update the necessary information for timely actions.
Executive - Air Exports Operations/Documentations
Schenker India Pvt. Ltd.
09.2021 - 08.2024
- Handled daily operational activities including documentation, co-ordination with the Airlines for rates and bookings, planning of the shipments of all exports DG/Non-DG including Normal, Aerospace, Pharmaceuticals, electronics items, engines, fairs & exhibition and projects etc.
- Handled Exports shipments of Aircraft Parts around the globe. Ensuring the timely update and sharing the shipment details through pre-alert documents to deliver the shipments to consignee in scheduled time frame and to meet the TAT.
- Handled DG/Non-DG shipments and preparing their DG certificates with the assistance of DG expert.
- Handled AOG/Express shipments by booking and close coordination with the carrier's and ensuring deliveries of the cargo to the destination within the provided time frame.
- Handled engine shipments by end-to-end close coordination with shipper, CHA, transporter and overseas successfully.
- Handled AWB's execution of all exports DG/Non-DG shipments including Normal, Aerospace, Pharmaceuticals, electronics items, engines, fairs & exhibition, projects and preparation of handover bunches to handover the shipments to Airlines timely.
Billing Executive - Air Export & Imports
Schenker India Pvt. Ltd.
01.2018 - 06.2022
- Handled all billing activities for Air Exports & Imports shipments on PAN India level.
- Timely updated to the reporting manager for the complete billing and engaged with the Traffic controller for month closing smoothly.
Supervisor - Air Exports & Warehouse
K.S.R. Freight Forwarders Pvt. Ltd
08.2017 - 09.2018
- Handled Ann Tailer & GAP buyers and maintaining their DSR reports with the complete documentations and customer service activities including Airlines bookings and follow ups with all the stake holders.
- Supervised warehouse operations activities and ensuring correct Labeling/Marking to avoid operational challenges at exports customs and smooth execution of the shipments.
- Handled Transportation activities in & Out of the cargo vehicles and co-ordination with the transporters for cargo movements from warehouse to Exports customs.
- Handled TC activities and its payment including booking the slots on ACMES portal for Air Exports shipments.
- Handled billing activities for all exports shipments along with co-ordination with the shippers for timely payment.
- maintained good relationship with all the stakeholders for smooth execution of the shipments and delivered the excellent service.
Executive - Air Exports Ops. and cust. service
Kerry Indev Logistics Pvt. Ltd
01.2014 - 07.2017
- Handled C&A buyer with its complete operational activities and end-to-end customer service including information of the required documents for export clearance and tracking of the shipments and providing information to the shipper's and overseas partners along with pre-alert documents.
- Handled Pricing and maintained the RFQ for Air Exports shipments with the co-ordination of Airlines, shippers, overseas partners and sales team.
- Handled Billing as a part of the operations to close the files on time and further payment follow ups with the assistance of sales team.
Education
Bachelor's Degree - Arts
IGNOU
High School Diploma -
CBSE
04.2001 - 2013
Certificate of Technical Studies - MDCIM
Web Net Infotech
04.2001 - 2010
Skills
Export Documentation & Operations Management
Customer Service Management
Imports & Exports
International Freight Forwarding
KPI Management
Warehouse Management
Transportation Management
Billing
Pricing
Quality Control
DG Documentation
Certification
Rewarded with "WOW" certificate considering my hard work and dedication toward the responsibilities given to me in DB Schenker.
Hobbies and Interests
- Singing and listening to music
- Travelling
- Playing badminton
Timeline
Senior Executive - Customer Service/Aerospace
Schenker India Pvt Ltd.
09.2024 - Current
Executive - Air Exports Operations/Documentations
Schenker India Pvt. Ltd.
09.2021 - 08.2024
Billing Executive - Air Export & Imports
Schenker India Pvt. Ltd.
01.2018 - 06.2022
Supervisor - Air Exports & Warehouse
K.S.R. Freight Forwarders Pvt. Ltd
08.2017 - 09.2018
Executive - Air Exports Ops. and cust. service
Kerry Indev Logistics Pvt. Ltd
01.2014 - 07.2017
High School Diploma -
CBSE
04.2001 - 2013
Certificate of Technical Studies - MDCIM
Web Net Infotech
04.2001 - 2010
Bachelor's Degree - Arts
IGNOU
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