Prashant Kadian
Gurugram / Faridabad
Summary
Detail-oriented logistics professional with 7+ years of experience in ocean freight operations, customer service, and end-to-end shipment coordination across exports and imports. Proven expertise in carrier coordination, documentation, SAP & Blue Yonder operations, and 4PL project handling. Known for operational accuracy, customer focus, and meeting time-critical deadlines in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Senior Operations Specialist – Customer Service & Operations
Kuehne + Nagel
Gurugram
07.2024 - Current
- Handling PMI 4PL Project with end-to-end shipment visibility and execution
- Coordinating cargo readiness, booking placements, and SI submissions
- Preparing and following up on MBL drafts with shipping lines and co-loaders
- Ensuring on-time MBL release and communication with overseas partners
- Creating Delivery Notes (DN) and Loads in SAP & Blue Yonder
- Managing shipments via SAP, Control Log, and Blue Yonder
- Conducting daily coordination calls with customers and sharing MIS reports
- Supporting LCL shipment operations alongside FCL moves
Senior Executive – Customer Service & Operations
Allways Logistics Pvt. Ltd.
03.2024 - 07.2024
- Coordinated shipment planning, documentation, and carrier communication
- Managed export bookings and customer coordination
Senior Executive – Customer Service & Operations
Amrit SeAir Express Pvt. Ltd.
04.2021 - 03.2024
- Managed ocean freight bookings with major shipping lines and NVOCCs
- Coordinated with customers, CHA, carriers, and overseas agents
- Handled complete export documentation and shipment execution
- Ensured high customer satisfaction through timely communication
Senior Customer Service & Operations Executive
Om Logistics Limited
10.2018 - 03.2021
- Developed strong customer relationships through responsive service
- Addressed shipment queries, documentation issues, and operational challenges
- Supported smooth coordination between shippers, CHAs, and carriers
Education
B.A. Programme -
School of Open Learning – Delhi University
Delhi, India01-2020
Skills
- Ocean Freight Operations (FCL / LCL / Bulk)
- Customer Service & Stakeholder Coordination
- Shipping Line & NVOCC Management
- Export & Import Documentation
- Incoterms Knowledge
- SAP
- Blue Yonder
- Control Log
- 4PL Project Operations
- Pre-Alert & Post-Alert Management
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Hobbies and Interests
- Swimming
- Listening to Music
Export Documentation Expertise
- Shipping Instructions (SI) submission on liner portals
- Manual and system BL draft preparation (MBL & HBL)
- OBL & Sea Way Bill release coordination
- Liner payment tracking and BL release follow-ups
- AMS / ISF / ACI / E-Manifest filing via Trade Tech (US & Canada)
Timeline
Senior Operations Specialist – Customer Service & Operations
Kuehne + Nagel
07.2024 - Current
Senior Executive – Customer Service & Operations
Allways Logistics Pvt. Ltd.
03.2024 - 07.2024
Senior Executive – Customer Service & Operations
Amrit SeAir Express Pvt. Ltd.
04.2021 - 03.2024
Senior Customer Service & Operations Executive
Om Logistics Limited
10.2018 - 03.2021
B.A. Programme -
School of Open Learning – Delhi University