Pankaj Kumar Keserwani
Process Associate
Prayagraj
Summary
To obtain a challenging and rewarding career in dynamic and corporate environment seeking a position in a company where my skills and various abilities will be used effectively.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Process Associate
Genpact India Pvt. Ltd
Jaipur
2019.07 - Current
- Working with Genpact from 2nd July 2019
- Process: U.S Healthcare (AR Followup)
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Customer Care Executive
Teleperformance
Jaipur
2018.05 - 2019.06
- Coordinated timely responses to online customer communication and researched complex issues.
- Monitored team activity providing resolution to service issues.
- Provided excellent customer service by efficiently resolving technical issues and responding to inquiries.
Residential Mexus Expert
Mexus Education Pvt. Ltd.
PRAYAGRAJ
2017.04 - 2018.01
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Desktop Support Engineer
Indrawati Computer Educational Institution
PRAYAGRAJ
2014.06 - 2015.07
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
M.C.A -
University of Shubharti
Meerut, UP, India 2017.07 - 2019.07
B.Sc. - Zoology
University of Kanpur
Kashiya, Kaushambi, UP, India 2013.07 - 2015.07
Skills
Analytical and Critical Thinking
Teamwork and Collaboration
Multitasking Abilities
Interpersonal Communication
Data Entry
Organization and Time Management
MS Office
Good Telephone Etiquette
Certification
Diploma In Hardware&Networking
Timeline
Process Associate
Genpact India Pvt. Ltd
2019.07 - Current
Customer Care Executive
Teleperformance
2018.05 - 2019.06
M.C.A -
University of Shubharti
2017.07 - 2019.07
Residential Mexus Expert
Mexus Education Pvt. Ltd.
2017.04 - 2018.01
Web Desgining
2016-03
Diploma In Hardware&Networking
2015-07
Desktop Support Engineer
Indrawati Computer Educational Institution
2014.06 - 2015.07
B.Sc. - Zoology
University of Kanpur
2013.07 - 2015.07
Diploma in AC& Fridge refrigeration
2012-07
Hobbies
I like to play Badminton, sketing also i like to singing a songs.