Pankaj Kumar Keserwani
Process Associate
Prayagraj
Summary
To obtain a challenging and rewarding career in dynamic and corporate environment seeking a position in a company where my skills and various abilities will be used effectively.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
2
2
Languages
Work History
Process Associate
Genpact India Pvt. Ltd
Jaipur
07.2019 - Current
- Working with Genpact from 2nd July 2019
- Process: U.S Healthcare (AR Followup)
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Customer Care Executive
Teleperformance
Jaipur
05.2018 - 06.2019
- Coordinated timely responses to online customer communication and researched complex issues.
- Monitored team activity providing resolution to service issues.
- Provided excellent customer service by efficiently resolving technical issues and responding to inquiries.
Residential Mexus Expert
Mexus Education Pvt. Ltd.
PRAYAGRAJ
04.2017 - 01.2018
- Configured hardware, devices and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Desktop Support Engineer
Indrawati Computer Educational Institution
PRAYAGRAJ
06.2014 - 07.2015
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
M.C.A -
University of Shubharti
Meerut, UP, India 07.2017 - 07.2019
B.Sc. - Zoology
University of Kanpur
Kashiya, Kaushambi, UP, India 07.2013 - 07.2015
Skills
Analytical and Critical Thinking
Teamwork and Collaboration
Multitasking Abilities
Interpersonal Communication
Data Entry
Organization and Time Management
MS Office
Good Telephone Etiquette
Certification
Diploma In Hardware&Networking
Timeline
Process Associate
Genpact India Pvt. Ltd
07.2019 - Current
Customer Care Executive
Teleperformance
05.2018 - 06.2019
M.C.A -
University of Shubharti
07.2017 - 07.2019
Residential Mexus Expert
Mexus Education Pvt. Ltd.
04.2017 - 01.2018
Web Desgining
03-2016
Diploma In Hardware&Networking
07-2015
Desktop Support Engineer
Indrawati Computer Educational Institution
06.2014 - 07.2015
B.Sc. - Zoology
University of Kanpur
07.2013 - 07.2015
Diploma in AC& Fridge refrigeration
07-2012
Hobbies
I like to play Badminton, sketing also i like to singing a songs.