Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies
AccountManager
Pankaj Kumar Keserwani

Pankaj Kumar Keserwani

Process Associate
Prayagraj

Summary

To obtain a challenging and rewarding career in dynamic and corporate environment seeking a position in a company where my skills and various abilities will be used effectively.

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
2
2
Languages

Work History

Process Associate

Genpact India Pvt. Ltd
Jaipur
07.2019 - Current
  • Working with Genpact from 2nd July 2019
  • Process: U.S Healthcare (AR Followup)
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

Customer Care Executive

Teleperformance
Jaipur
05.2018 - 06.2019
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Monitored team activity providing resolution to service issues.
  • Provided excellent customer service by efficiently resolving technical issues and responding to inquiries.

Residential Mexus Expert

Mexus Education Pvt. Ltd.
PRAYAGRAJ
04.2017 - 01.2018
  • Configured hardware, devices and software to set up work stations for employees.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.

Desktop Support Engineer

Indrawati Computer Educational Institution
PRAYAGRAJ
06.2014 - 07.2015
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored systems in operation and input commands to troubleshoot areas.

Education

M.C.A -

University of Shubharti
Meerut, UP, India
07.2017 - 07.2019

B.Sc. - Zoology

University of Kanpur
Kashiya, Kaushambi, UP, India
07.2013 - 07.2015

Skills

    Analytical and Critical Thinking

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Certification

Diploma In Hardware&Networking

Timeline

Process Associate

Genpact India Pvt. Ltd
07.2019 - Current

Customer Care Executive

Teleperformance
05.2018 - 06.2019

M.C.A -

University of Shubharti
07.2017 - 07.2019

Residential Mexus Expert

Mexus Education Pvt. Ltd.
04.2017 - 01.2018

Web Desgining

03-2016

Diploma In Hardware&Networking

07-2015

Desktop Support Engineer

Indrawati Computer Educational Institution
06.2014 - 07.2015

B.Sc. - Zoology

University of Kanpur
07.2013 - 07.2015

Diploma in AC& Fridge refrigeration

07-2012

Hobbies

I like to play Badminton, sketing also i like to singing a songs.

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Pankaj Kumar KeserwaniProcess Associate