Pankaj Singh Manhas
Assistant Manager -RAMP
Surat,Gujarat
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Assistant Manger- Ramp
Indigo Airlines
Surat, Gujarat
01.2019 - Current
- Prepared staffing schedule to ensure skippers were strategically utilized
- Provides functional assistance and direction to all departments
- Ensuring departing/ arriving flights goes in/ out in a safe and timely manner
- Providing a safe working environment in compliance with regular team briefing
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement
Senior Executive -Ramp
Indigo Airlines
Chandigarh, Haryana
03.2016 - 01.2019
- Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
Executive -Ramp
Indigo Airlines
Chandigarh, Haryana
03.2015 - 05.2016
- Have experience of managing Agile team Ex: grooming, attendance roster , training, uniform
- Correct non-complaint behaviour and impose disciplinary action when required
- Implement company policies and procedures in all ramp department
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems and breakdowns to facilitate fast repairs
Customer Service Officer
Indigo Airlines
Chandigarh, Haryana
08.2012 - 03.2015
- Greeting passengers on arrival at the airport
- Answering any queries passengers might have about their journey
- Checking bookings and issuing boarding passes
- Keeping passengers updated on any changes to flight information
- Directing passengers to the correct gate for their flight
- Weighing and checking in luggage
- Responding in a calm and professional manner to customer complaints
Education
Bachelor of Commerce - Commerce
Sydenham College
Mumbai 05.2006 - 03.2009
Skills
Ramp service
MS Office
Teambuilding
Customer Service
Organization and Time Management
Active Listening
Certification
Load and Trim License
Timeline
Safety Marshal
11-2019
Assistant Manger- Ramp
Indigo Airlines
01.2019 - Current
Ramp I- Coach
01-2019
Senior Executive -Ramp
Indigo Airlines
03.2016 - 01.2019
Load and Trim License
05-2015
Executive -Ramp
Indigo Airlines
03.2015 - 05.2016
Customer Service Officer
Indigo Airlines
08.2012 - 03.2015
Bachelor of Commerce - Commerce
Sydenham College
05.2006 - 03.2009