Pankaj Sudhir Nivale
THANE Kasarvadavli Ghodbadar Road
Summary
Dynamic professional with extensive experience at Bajaj Finserv, excelling in customer service and complaint resolution. Proficient in Microsoft Excel and adept at managing cash operations. Recognized for enhancing customer satisfaction and streamlining processes, showcasing strong analytical skills and effective communication. Committed to driving results and fostering positive relationships.
Overview
16
16
years of professional experience
Work History
Debt Management Services - Branch Support
Bajaj Finserv
DADAR MUMBAI
04.2022 - Current
- Handling branch collection complaints issue: bounce charges, penal charges, or settlement updation.
- Banking charges issue: ECS return charges or mandate charges.
- Morat charges related issues: loan tenure, or interest issue.
- CIBIL correction: settlement or written-off case resolution.
- FOS Agency Fraud/Compliance issues - Abusive calling/Fake commitments.
CASHIER & Branch Service Manager
Bajaj Finserv
Wakdewadi PUNE
04.2018 - 04.2022
- Customer Handling - Queries resolution, end to end.
- Cross sale Personal/Business Loan & Insurance
- ECS / NACH banking updation
- Maintain TAT AND KRA
- Managing the cash counter as customer & collection agency.
- Manage Cash, Cheque, or Online payment details .
- Petty Cash Management.
- Deposition of Cheque/Cash
Activation Officer
Idea Cellular LTD.
Pune
11.2012 - 04.2018
- Audit of Postpaid & Prepaid Customer Application form and Document
- Checking the Data Entry as Accurately in Software Prepaid & Postpaid
- Checking Postpaid Application form & make MIS report as Individual, Organization & Data Card Accounts and Send Mail Verification Department & Manager
- Handling Retailers, Distributor and My idea Store establishing a healthy relationship with retailers compiling MIS report
- Responsible for coordinating with the existing Distributors & My idea Store of the Company
- Solving the problem and queries of existing My Idea Store, Distributors and customers
- Experience of MIS report Data entry, handling data entry operator and Runners Skymail express services PVT LTD spoke
DEO & Cashier
Samrudha Jeevan Foods India Ltd.
Shikrapur
11.2011 - 10.2012
- Data Entry in software Accurately and then Tally all business entered in software with manual, then Reporting to Cashier & Branch Manager about Completion of Work
- Make Excel Sheet all business file and print save them
Mini Store Executive
Vodafone Essar Pvt Ltd.
Sangli
01.2010 - 01.2011
- Responsible for assigned POSTPAID / PREPAID sales targets monthly.( IP, COIP & COCP)
- Maintaining store stock Handset, Wifi Dongal, & SIM
- Provide daily updated data to ASM
- Promoting the Sales various Promotional Activities
- Establishing a healthy relationship with retailers.
Education
Degree in Art -
Balwant College
01.2011
H.S.C. - Art
Balwant College
01.2005
Skills
- Microsoft Excel
- LibreOffice
- Windows 8 10 & XP
Accomplishments
- Completed MSCIT Computer Course.
- Completed Typing Marathi and English 30 & 40 (W.P.M.)
Hobbies and Interests
- Traveling
- Swimming
<Enter your own>
- Date of Birth: 03/12/87
- Gender: Male
- Marital Status: Married
Timeline
Debt Management Services - Branch Support
Bajaj Finserv
04.2022 - Current
CASHIER & Branch Service Manager
Bajaj Finserv
04.2018 - 04.2022
Activation Officer
Idea Cellular LTD.
11.2012 - 04.2018
DEO & Cashier
Samrudha Jeevan Foods India Ltd.
11.2011 - 10.2012
Mini Store Executive
Vodafone Essar Pvt Ltd.
01.2010 - 01.2011
Degree in Art -
Balwant College
H.S.C. - Art
Balwant College
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