Pankhuri Arora
Jaipur
Summary
communicator with demonstrated success over 9+ years in Banking experience while being on individual role as well as leadership role.
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Branch Manager
Kotak Mahindra Bank , Sahkar Marg Branch
Jaipur
02.2024 - Current
- Developed and implemented strategies to promote financial products and services.
- Analyzed branch performance metrics to identify areas for improvement and growth.
Branch Manager
ICICI BANK , PARIVAHAN MARG BRANCH
Jaipur
09.2022 - 12.2023
- Analyzed branch performance metrics to identify areas for improvement and growth.
- Coordinated with other departments to streamline processes and enhance collaboration.
Senior Privilege Banker
ICICI Bank
Jaipur
07.2019 - 08.2022
- Facilitated relationship building with high-net-worth clients through proactive communication.
- Coordinated financial product offerings tailored to individual client needs and preferences.
Deputy Branch Manager
ICICI Bank
Jaipur
02.2019 - 06.2019
- Oversaw daily branch operations to ensure compliance with banking regulations.
- Managed and trained staff to enhance customer service and operational efficiency.
Privilege Banker
ICICI Bank
Jaipur
04.2015 - 01.2018
- Conducted in-depth financial assessments to identify client needs and goals.
- Collaborated with investment teams to offer suitable wealth management products.
Privilege Banker
ICICI Bank
Jaipur
04.2014 - 03.2015
- Delivered exceptional customer service to enhance client satisfaction and retention.
Value Banker
ICICI Bank
Jaipur
02.2013 - 03.2014
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
Post graduate Diploma - Banking and Finance
NMIMS
Mumbai 02.2018 - 01.2019
Post Graduate Diploma - Banking Services
IFBI, NIIT
Jaipur 08.2012 - 01.2013
B.Com -
Kanoria College
Jaipur, Rajasthan 04.2009 - 03.2012
Senior Secondary -
St. Wilfred's School
Jaipur 04.2008 - 03.2009
Secondary -
St. Wilfred's School
Jaipur 04.2006 - 03.2007
Skills
- Product Expertise
- Client Acquisition
- Customer Relationship Management
- Solution Management
- Team Leadership
- Sales Proficiency
- Effective Customer Communication
Languages
- Hindi
- English
- Hindi
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Branch Manager
Kotak Mahindra Bank , Sahkar Marg Branch
02.2024 - Current
Branch Manager
ICICI BANK , PARIVAHAN MARG BRANCH
09.2022 - 12.2023
Senior Privilege Banker
ICICI Bank
07.2019 - 08.2022
Deputy Branch Manager
ICICI Bank
02.2019 - 06.2019
Post graduate Diploma - Banking and Finance
NMIMS
02.2018 - 01.2019
Privilege Banker
ICICI Bank
04.2015 - 01.2018
Privilege Banker
ICICI Bank
04.2014 - 03.2015
Value Banker
ICICI Bank
02.2013 - 03.2014
Post Graduate Diploma - Banking Services
IFBI, NIIT
08.2012 - 01.2013
B.Com -
Kanoria College
04.2009 - 03.2012
Senior Secondary -
St. Wilfred's School
04.2008 - 03.2009
Secondary -
St. Wilfred's School
04.2006 - 03.2007