Paotinmang Doungel
Senior Customer Care Associate
6th Main Indiranagar Bangalore
Summary
Dynamic Senior Customer Care Associate at Allen Solly Aditya Birla Lifetime Brand Limited, adept at upselling tailored products and services, significantly enhancing sales. With exceptional communication and complaint handling skills, I thrive under pressure, ensuring customer satisfaction and fostering strong relationships through effective CRM strategies.
Overview
2
2
Languages
Work History
Senior Customer Care Associate (Sr.CCA)
Allen Solly.Aditya Birla Lifetime Brand Limited
2023 - 2025
- Upsold products and services based on individual customer needs, boosting overall sales figures consistently throughout tenure.
- Participated in regular team meetings and trainings to stay up-to-date on industry trends and best practices for delivering outstanding customer support.
- Contributed to internal knowledge base articles, helping team members access accurate information quickly when assisting customers.
Education
Associate of Science -
Thangtong Higher Secondary School
Saikul.manipur India.05-2020
Bachelor of Arts -
Presidency College
Motbung.Manipur India03-2014
Skills
Complaint handling
Exceptional communication
Customer service
Verbal and written communication
Calm and professional under pressure
Declaration
I hereby declare that the above information is true and give to the best of my knowledge
Timeline
Senior Customer Care Associate (Sr.CCA)
Allen Solly.Aditya Birla Lifetime Brand Limited
2023 - 2025
Associate of Science -
Thangtong Higher Secondary School
Bachelor of Arts -
Presidency College