Papan Mondal
Buniadpur
Summary
Dynamic housekeeping supervisor with proven leadership at Naga Cottage and Aurum Resort. Expert in schedule development and complex problem-solving, enhancing team efficiency and customer satisfaction. Successfully managed staff training and discipline, fostering strong relationships and loyalty among clients. Recognized for maintaining high operational standards and resolving customer concerns effectively.
Overview
2027
2027
years of professional experience
Work History
Housekeeping and Supervisor
Naga Cottage and Aurum Resort
2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma - History
Narayanpur High School(H.S)
West Bengal India 03-2020
Skills
Schedule development
Analytical thinking
Relationship building
Training and mentoring
Public speaking
Staff education
Staff management
Staff discipline
Customer service
Complex Problem-solving
Languages
Bangla and Hindi English
Bilingual or Proficient (C2)
Timeline
Housekeeping and Supervisor
Naga Cottage and Aurum Resort
2020 - Current
High School Diploma - History
Narayanpur High School(H.S)