Parag Desai

• Collaborating with stakeholders to identify business requirements and translate them into technical specifications for project implementation.
• Streamlining internal processes through automation, reducing manual workload for staff members.
• Responsible for the upkeep, development and maintenance of the Automation Platform in Broadridge
• Scaling and sizing the automation platform consisting tools like Server Automation, Orchestrator, Network Automation, Vulnerability Manager and Capacity Optimizer environments in Broadridge for performance improvements and seamless user experience
• Upgrading and maintaining the automation platform for Broadridge to leverage the latest offerings
• Implementation of end-to-end automations across various Broadridge product teams
• Implementing self-healing automations (AIOPS) using the automation platform
• Network device onboarding, running configuration backups, setting up firewall rules and OS upgrades using the network automation tool
• Predictive analysis for resource usage using BMC Capacity Optimizer tool
• Automating the vulnerability remediation for Windows and RedHat Servers
• Resiliency setup for automation platform using Zerto
• Platform and operations support for DevOps CI/CD environment.

• Implementation and professional services support
• Provided ongoing support for automated systems, addressing user concerns and resolving technical problems promptly.
• Troubleshot and resolved automation-related issues, minimizing disruptions to production schedules.
• Managing Unix and Windows patching and maintaining security compliance of Server Automation environments (Clients: Raiffeisen Bank, H3G Austria, Daman Health Corporation UAE, ZF IT Germany and Poland)
• Automation Consulting and end-to-end implementation/upgrade of Server Automation (patching and compliance) and Orchestrator and Livereporting: Clients: Hellmann World Logistics, Germany and IKEA, Sweden & Vipcon, Germany.
• Using Leon (proprietary Automate IT tool) for automating deploy of BMC automation tools in the customer datacenter
• Implementation of Automated Patching and Compliance (APAC a BMC listed product) solution to automate Server Automation, Orchestrator and Livereporting installation and onboarding servers into Server Automation, on Windows platform.

• Provided technical support to BMC’s Premier Customers (Bank of America, Tieto Finland, Royal Bank of Scotland) on Server Automation and assisting them with implementing, sizing, scaling and architecting their environments
• Provided technical support to BMC customers across India, APAC and EMEA regions for Server Automation and Orchestrator related technical issues and implementations
• Improved client retention rates through proactive outreach efforts and consistent follow-up on open issues.
• Developed orchestrator workflows for automating daily tasks and platform integrations
• Supported customers with Migrating/Upgrading/Installing/troubleshooting Server Automation and Orchestrator on Unix as well as Windows operating systems
• Worked with Server Automation command line interface NSH scripting
• Implemented PCI, CIS, DISA Compliance & Remediation for Unix and Windows machines using Server Automation
• Supported customers with Windows & Unix OS patching and remediation and application packaging & deploy on Server Automation
• Provided technical support on Server AUtomation Reporting.

• Technical support to BMC customers across India, APAC and EMEA regions for Server Automation and Orchestrator related technical issues and implementations
• Developing orchestrator workflows for automating daily tasks and platform integrations
• Migrating/Upgrading/Installing/troubleshooting Server Automation and Orchestrator on Unix as well as Windows operating systems
• Working with Server Automation command line interface NSH scripting
• Using Server Automation for Windows & Unix OS patching and remediation and application packaging & deploy.

• Supporting Walmart’s Inventory Management systems in production & QA environments
• Configuring Linux/AIX servers for maximum performance including kernel tuning and compiling
• Configuring systems with various raid, strip and mirroring configurations
• Configuring and administrating RAID using LSI RAID Manager and Adaptec Raid Manager on various production and test boxes
• Monitoring systems for issues and resolving them using tools like nagios
• Performing System Storage management/LVM tasks like creating volume groups, PV’s, LV’s and jfs/jfs2/ext3/ext4/nfs filesystems, mirroring, VG’s, LV’s and mounting file systems
• Managing the user environment by adding, modifying and removing user accounts from the environment and limiting access to appropriate applications
• Monitoring and troubleshooting virtual environment using XEN virtualization and VMware virtualization
• Configuring and upgrading firmware on Nortel and CISCO switches
• Handling and troubleshooting issues related to networks containing Nortel and CISCO switches
• Setup of full networking services and protocols including NIS/NFS, DNS, SSH, DHCP, Apache HTTP server, TCP/IP to insure optimal networking, application
• Configuring and administrating networks and VLANS
• NIM (Network Installation Manager) installation of AIX 5.3 on IBM blade servers from NIM master server
• Administration of NetApp storages (N series) and DS3200 storage systems
• Shell scripting (korn shell)
• Installing AIX 5.2/5.3 on IBM blade servers HS12, HS21, JS20 & JS21 and configuration and periodic update like applying maintenance level, fixes and microcode update etc.

• Roles and responsibilities included installing and configuring RedHat Enterprise Linux 4.0 and Oracle 10g Database
• Managed users and groups on Linux
• Performing day-to-day database administration tasks like Tablespace usage, checking alert log, trace files, monitoring disk usage, Table/index analyze jobs, database backup logs etc
• Using RMAN backup (Recovery Manager)
• Managed raw partitions required for database administration
• Made performance improvements to the database by building Partitioned tables, Index Organized Tables, Materialized Views and Bitmap Indexes
• Using SQL/PL SQL and query optimization for maximum use of resources
• Implementing Oracle Real Application Clustering using Goldengate
• Created Users, Groups, Roles, Profiles and assigned users to groups and granted privileges and permissions to appropriate groups.

GPA: 3.7/4.0

GPA: First Class