Parag D. Punwatkar
IT Engineer
Nagpur
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.
Overview
10
10
years of professional experience
1
1
Language
Work History
Solution Engineer (Desktop Support)
Quattro
07.2015 - 02.2016
- I have worked with Quattro (Gurgaon), as a Solution Engineer (Desktop Support), for 8 months.
- Used to troubleshoot US based client's computers and laptops using logmein tool
- Troubleshoot issues with microsoft office, windows, printer, network, netowrk devices.
Customer Service Executive
Hexaware Technologies BPS
02.2016 - 12.2016
- I have worked with Hexaware Technologies BPS, Mihan, Nagpur, as a Customer Service Executive for a year.
Owner
Perfect Configuration
12.2016 - 07.2022
- Started own business of Computer Sales and Services
- Managed day-to-day business operations like troublshooting customer issue and repairing Laptops and Desktops.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals. Taking Annual manintenance contracts for systems and networking.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Service Engineer (Apple’s Authorized Service Centre)
NGRT Systems
07.2022 - 01.2023
- I have worked with NGRT Systems as a Service Engineer (Apple’s Authorized Service Centre) for 18 months.
- Job Role - Repairs Macbooks (Hardware)
Senior Analyst
HCL Technologies
01.2023 - Current
- Currently working with HCL as a Senior Analyst, from Jan, 2023.
- Job Role - Troubleshoot agents system remotely using netop application.
- Creating and solving tickets in ServiceNow
Education
Bachelors of Engineering - Electronics
RTMNU
07.2021
Hardware And Networking Course - undefined
Jetking
01.2014
H.S.C - undefined
Maharashtra State Board
02.2010
S.S.C - undefined
Maharashtra State Board
03.2008
Skills
- Skilled in diagnosing hardware and software issues
- Good knowledge of ServiceNow Ticketing tool - creating incident and request tickets Referring KnowledgeBase Articles Solving tickets Assigning to different workgroup
Interests
Movie, Reading, playing cricket, PC game, Repairing PC
Disclaimer
I hereby declare that particulars of information and facts stated above are true correct and complete to the best of my knowledge and belief.
Timeline
Senior Analyst
HCL Technologies
01.2023 - Current
Service Engineer (Apple’s Authorized Service Centre)
NGRT Systems
07.2022 - 01.2023
Owner
Perfect Configuration
12.2016 - 07.2022
Customer Service Executive
Hexaware Technologies BPS
02.2016 - 12.2016
Solution Engineer (Desktop Support)
Quattro
07.2015 - 02.2016
Hardware And Networking Course - undefined
Jetking
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
Bachelors of Engineering - Electronics
RTMNU
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