Parag Kapoor

I drive end-to-end application, cloud, and infrastructure management while acting as the key link between stakeholders, partners, and service providers. My role focuses on ensuring seamless operations, governance, compliance, and high availability across multi-cloud, data center, and security environments.

Achievements:
• Served as the primary liaison for application partners, improving communication and escalation handling.
• Enhanced stakeholder engagement by streamlining partner coordination.
• Acted as GCP SPOC with MSP, ensuring SLA compliance, issue closure, and cost optimization.
• Strengthened operations by monitoring partner connections, mitigating risks, and minimizing downtime.
• Standardized documentation and compliance processes for audit readiness.
• Led DC & DR drills to validate RPO/RTO, reinforcing business continuity.
• Optimized VMware private cloud and NetApp NAS storage for scalability and efficiency.
• Maintained Fortinet firewalls and Skudonet load balancers for secure, high-performance operations.

Skills:
Application & Stakeholder Management, Cloud Service Management (GCP SPOC), Data Center & DR Management, VMware Private Cloud, NetApp NAS Storage, Fortinet Firewall, Skudonet Load Balancer, Documentation & Compliance

As Cloud Lead, I drove the design and deployment of secure and scalable GCP infrastructure while embedding automation through Terraform and CI/CD. I played a hands-on role in strengthening Linux server security, establishing robust monitoring frameworks, and managing client relationships to ensure seamless delivery and compliance across projects.

Achievements:
• Designed and deployed GCP cloud infrastructure using Hub-and-Spoke model for scalable and secure operations.
• Automated provisioning with Terraform and CI/CD pipelines, accelerating infrastructure delivery.
• Hardened Linux servers with CIS/NIST benchmarks, implementing patching, firewall rules, and audit logging.
• Configured Jumpservers/Bastion hosts to secure cloud and on-prem access with session monitoring.
• Established monitoring with Nagios and Zabbix, creating custom scripts and dashboards to reduce downtime.
• Partnered with clients including Physics Wala and IntelliSmart, ensuring solution delivery and issue resolution.As Cloud Lead, I drove the design and deployment of secure and scalable GCP infrastructure while embedding automation through Terraform and CI/CD. I played a hands-on role in strengthening Linux server security, establishing robust monitoring frameworks, and managing client relationships to ensure seamless delivery and compliance across projects. Achievements: • Designed and deployed GCP cloud infrastructure using Hub-and-Spoke model for scalable and secure operations. • Automated provisioning with Terraform and CI/CD pipelines, accelerating infrastructure delivery. • Hardened Linux servers with CIS/NIST benchmarks, implementing patching, firewall rules, and audit logging. • Configured Jumpservers/Bastion hosts to secure cloud and on-prem access with session monitoring. • Established monitoring with Nagios and Zabbix, creating custom scripts and dashboards to reduce downtime. • Partnered with clients including Physics Wala and IntelliSmart, ensuring solution delivery and issue resolution.

Skills: Cloud Infrastructure Deployment · GCP Hub-and-Spoke · Terraform · CI/CD · Linux Server Hardening · Linux Server

I manage GCP DevOps projects, handling infrastructure, deployment automation, and cloud-based product testing. I specialize in Terraform scripting, CDF, Dataproc, Airflow, BigQuery, and SAP network management.

Achievements:

• Streamlined project infrastructure and DevOps processes for GCP environments.
• Developed Terraform scripts to automate continuous deployment pipelines.
• Oversaw CDF, Dataproc, and Airflow workflows for efficient product testing.
• Managed BigQuery datasets and SAP network configurations for testing purposes.
• Maintained and optimized source repositories on Google Cloud for project code.
• Ensured seamless collaboration and code management using Google Source Repos.

Skills:

GCP, DevOps, Terraform, CDF, Dataproc, Airflow, BigQuery, SAP Network

Descriptions:

I managed Linux-based servers for Go4Hosting Data Center, overseeing mail, hosting, and database services. My work included server configuration, disaster recovery, and internal support for BPO environments.

Achievements:

• Managed and maintained Zimbra Mail Server, including installation, configuration, and disaster recovery.
• Configured and administered cPanel, Plesk, Exim, and Postfix for hosting services.
• Set up IPA and Jumpbox servers to streamline Linux server access for internal teams.
• Installed and maintained databases like MySQL and PostgreSQL with clustering support.
• Oversaw backups using Veeam and Asigra, ensuring data restoration and integrity.
• Led technical site relocation, successfully moving 40 servers in a single weekend.

Skills:

Linux Server, Zimbra, cPanel, Plesk, IPA Server, MySQL, PostgreSQL, Veeam/Asigra

I managed IT infrastructure, CRM and ERP projects, procurement, HR, and operations, ensuring seamless project execution and business continuity. I coordinated cloud, server, and telephony systems while leading cross-functional teams.

Achievements:

• Led CRM development, incorporating client requirements and workflow amendments.
• Implemented ERPNext system and managed training, workflow updates, and client support.
• Managed IT infrastructure including 5 metal servers with Docker, Kubernetes, VMware, and Oracle VM appliances.
• Oversaw IT budgeting, vendor coordination, purchase requests, and service agreement renewals.
• Maintained site IT assets, telephony, contact center solutions, and data-center operations.
• Tracked project milestones, prepared status reports, and ensured SLA compliance across teams.

Skills:

IT Infrastructure, CRM, ERP, Docker, Kubernetes, VMware, Cloud Systems, Telephony & Contact Center

I managed IT infrastructure, voice logger, billing software, CRM, and dialer systems while overseeing university and hospital management system projects. I ensured smooth project implementation, vendor coordination, and business continuity.

Achievements:

• Implemented University Management System with modules for Admin, Students, Staff, Library, Leave, and Placement.
• Enhanced Hospital Management System by modifying ERP workflows across admissions, employees, doctors, and O.T.
• Managed call center and telephony solutions, scaling infrastructure as per operational needs.
• Coordinated IT budget, procurement, vendor agreements, and service/license renewals.
• Maintained site IT assets, structured cabling, servers, WAN/LAN, and data-center infrastructure.
• Monitored project milestones, enforced SLA compliance, and prepared timely IT reports.

Skills:

IT Infrastructure, CRM, ERP, VMware, Oracle VM, Telephony & Contact Center, WAN/LAN, Data-center Management

Descriptions:

I managed voice logger, billing software, CRM, dialer, and unified messaging systems for 1000+ agents, while leading IT infrastructure, process implementation, and customer training. I oversaw network, server, and call center operations for optimal performance.

Achievements:

• Designed and implemented IVR routines to optimize agent call handling and improve contact success.
• Managed PBX, routers, switches, Exchange, Asterisk servers, and VOIP network support.
• Planned and executed dialer strategies for campaigns, maximizing call center efficiency.
• Maintained dialer databases, campaigns, and restored inbound/blasting routines after failures.
• Recruited and trained in-house and client teams, conducting technical demos and process training.
• Developed IT project budgets, SOW documents, and monitored cost-benefit and ROI metrics.

Skills:

Dialer, CTI, Voice Networks, CRM, IVR, VMware, Oracle VM, PBX & Network Management

Descriptions:

I managed the global voice, dialer, and IT infrastructure for 100+ in-house agents, overseeing database, network, and system operations while optimizing telephony and server resources.

Achievements:

• Managed and maintained voice, SQL, and dialer applications, including hardware and software.
• Conducted regular database backups and monitored network performance to ensure uptime.
• Developed inbound dialer strategies to enhance agent productivity and meet targets.
• Evaluated network operations and recommended cost-optimization and efficiency improvements.
• Coordinated with vendors and telecom carriers to maintain smooth operational workflows.
• Worked closely with MIS teams to analyze data and implement business-driven solutions.

Skills:

Dialer, Voice Networks, IT Support, SQL, Network Monitoring, Vendor Coordination, Telephony, Database Management

I managed voice logger, billing software, CRM, unified messaging, and dialer infrastructure for 100+ client agents, ensuring IT infrastructure control and smooth operations.

Achievements:

• Handled administrative and technical issues for predictive and non-predictive dialers.
• Planned and executed dialer strategies for campaigns across multiple client locations.
• Resolved daily network, system, and server support issues for call center agents.
• Managed PBX, routers, switches, Exchange, and Asterisk servers efficiently.
• Optimized call center resources to exceed operational targets and campaign goals.
• Maintained CRM and unified messaging systems to ensure uninterrupted service.

Skills:

Dialer, CTI, Voice Networks, CRM, PBX, Asterisk, Network & Server Support, Call Center Operations

I managed IT infrastructure including stock servers, Active Directory, SQL, and proxy servers for 100+ employees, providing on-site and desktop support for financial clients.

Achievements:

• Provided on-site system support for NSE servers at Star Finvest Ltd.
• Maintained and administered E-59 India Bulls servers including eIcon, ISA, Squid, and file servers.
• Managed stock server, Active Directory, SQL, and proxy infrastructure efficiently.
• Delivered IT solutions to clients including Indiabulls and other share marketing companies.
• Ensured seamless IT operations and resolved hardware and software issues for employees.
• Supported desktop and server infrastructure to maintain business continuity.

Skills:

IT Infrastructure, Active Directory, SQL Server, Proxy Server, Desktop Support, Stock Server, On-site Support, Server Administration