Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Learning new thinks,Playing cricket,Social service,
Timeline
Generic

Parag Km

Operation Manager
Banglore,Karnataka

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

5
5
years of professional experience

Work History

Lead Operation Manager

Nucasa Infra Pvt Ltd
09.2023 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Overseeing and directing construction projects from conception to completion
  • Reviewing the project in-depth to schedule deliverables and estimate costs
  • Overseeing all onsite and offsite constructions to monitor compliance with building and safety regulations
  • Project manage a broad array of Interior Design projects and initiatives (e.g., large installations
  • Manage throughput for the Interior Design team; prioritize design projects across Sonder markets, own the design queue, and track SLAs
  • Manage daily team operations to ensure designers are constantly on track to meet our ambitious growth goals
  • Build and manage strong relationships with vendors and design partners
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Lead Product Operations

JUSTDIAL
06.2022 - 08.2023
  • Led operational initiatives to solve ongoing strategic operations challenges
  • Collaborated with cross-functional teams to help improve operational workflow
  • Managed product rollouts, user training, testing and internal communications
  • Performed validation and testing of models to promote adequacy and reformulate models as necessary
  • Conducted research and analysis to develop model-based solutions to complex operational problems
  • Developed written documents and reports related to programs and operations
  • Handling JD Xperts and Market place/Shopping Operations for Bangalore
  • Makes process improvement to improve quality and drive efficiency
  • Evaluate performance data on Key metrics and provide continuous performance feedback to Team
  • Execute the Lead management to provide superior order fulfillment service to field operations
  • Monitoring individually workload and making adjustment to account coverage so that order volume is balanced across desk
  • Effective Build, Manage, Support and motivate direct- report to build order management team in branch.

Store Manager

GROFERS INDIA PVT LTD
11.2020 - 06.2022
  • Overseeing DC operation in Bangalore for last mile delivery and day-to-day activities to identify and reduce in overall supply chain cost for city level
  • Primary responsibility is to manage and handle Last Mile delivery operations
  • Monitoring and supervising the field operations team to ensure that delivery operations are conducted as per the required SLA
  • Developing, optimizing and managing a delivery network across all locations Formulating and executing strategies around growth plan, cost reduction and achieving profitability in operations
  • Undertaking route planning, route optimization, order allocation and analytics around last mile operations Third party logistics operations, identifying operational gaps and driving key performance metrics
  • Planning and developing manpower plans and conduct performance reviews to entail manpower planning, performance evaluation, formulating training and development programs
  • Monitoring cash management across all the DC level to avoid mismanagement and recoveries
  • Creating and enforcing policies and procedures for the entire logistics team
  • Resolving employee conflicts in the most efficient manner and while following all company protocols
  • Managing project implementation, action items, and milestones in collaboration with logistics, operations, systems, HR, and labor relations teams
  • Training and development on new project launching to run a pilot process and successful completion to end with the results
  • Ensuring proper collaboration among multiple dispatch centers
  • Ensuring proper coordination and collaboration among different teams within the organization such as retail, technology, customer services to drive on ground operations
  • Setting performance targets and take measures to improve different performance metrics
  • Looking overall Bangalore's FM operation as well.

Supervisor

GROFERS INDIA PVT LTD
12.2019 - 11.2020
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Evaluated employee performance and coached and trained to improve weak areas
  • Achieved results by working with staff to meet established targets
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Conducted routine inspections to check quality and compliance with established specifications
  • Developed and implemented customer service policies to enhance satisfaction
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Monitored workflow to improve employee time management and increase productivity
  • Solicited customer feedback to identify and improve on areas of weakness
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

B-TECH - MECHANICAL

KALINGA UNIVERSITY
Raipur, CT

DIPLOMA - MECHANICAL

MONARD UNIVERSITY
04-2013

PUC - undefined

DRIEMS
04-2009

HSE - undefined

A G BIDHYAPITHA
04-2007

Skills

Project Monitoring

Strategic Planning

Creative Solutions

Expense Tracking

Cash Register Operations

Project Management

Closing Procedures

Staff Management

Customer Satisfaction

Complex Problem-Solving

Languages

English
Hindi
Kannada
Bengali
Odia

Work Preference

Work Type

Full Time

Important To Me

Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsWork from home option

Learning new thinks,Playing cricket,Social service,

Reason to learn New thinks:

Learning provides you with an escape when you need it, knowledge when you seek it, and a great and satisfying pastime. A new hobby can be a great stress reliever. It helps us break out of our normal patterns of behaviour. It gives our brains something to think about other than our daily worries. It might be a mere temporary distraction but it shows our mind and body that thinking about something other than stressful things is possible and desirable. When we succeed in learning something we feel better, more confident in ourselves and our ability to tackle all sorts of new tasks. When you have knowledge, you have the power to achieve many things. One of the most crucial reasons to learn something new is that you gain power when you do. This new-found power means you can don’t need someone else to fix, mend or make something in your home or that you own. You are empowered to do it yourself . One reason why learning has a positive impact on our mental well-being is that it is often about setting goals or targets and achieving these. This sense of achievement is an important part of ‘doing well’ completing a project is a satisfying way to gain this feeling of accomplishment . Often learning is a social activity and it can help us connect with other people, which is sometimes difficult to do on a meaningful level in today’s electronic world. Social connections are vital to our mental well-being. There’s nothing that gets children interested like observing their parents expressing excitement about learning. Inspire your kids to want to learn, too. Better still, learn together and share a common interest for life

Cricket can be played for competition or for fun.Cricket i like to play as i like the game and also for fitness.

Social welfare services originated as emergency measures that were to be applied when all else failed. However, they are now generally regarded as a necessary function in any society and a means not only of rescuing the endangered but also of fostering a society's ongoing, corporate well-being . Addressing basic needs: Social services help to meet the basic needs of community members, such as food, shelter, healthcare, and education. This can help to reduce poverty, improve health outcomes, and enhance educational opportunities for people who might otherwise struggle to access these resources.

Timeline

Lead Operation Manager

Nucasa Infra Pvt Ltd
09.2023 - Current

Lead Product Operations

JUSTDIAL
06.2022 - 08.2023

Store Manager

GROFERS INDIA PVT LTD
11.2020 - 06.2022

Supervisor

GROFERS INDIA PVT LTD
12.2019 - 11.2020

B-TECH - MECHANICAL

KALINGA UNIVERSITY

DIPLOMA - MECHANICAL

MONARD UNIVERSITY

PUC - undefined

DRIEMS

HSE - undefined

A G BIDHYAPITHA
Parag KmOperation Manager