Parag Pandit
Pune
Summary
Accomplished Country Manager and head of Global Service Practice with a robust background in managing operations in diverse sectors. Demonstrated skills in strategic planning and business development, leading to significant improvements in operational efficiency and growth. Proven ability to tackle complex challenges and make critical decisions, underpinned by a strong ethical foundation. Focused on enhancing team performance and achieving customer service targets while aligning with business objectives.
Overview
28
28
years of professional experience
5
5
Certifications
Work History
Country Manager
Vivicta
10.2025 - Current
- Heading independent company Vivicta (owned by Private Equity) as Country Manager for India, driving all the 'carve-out' activities for the company separation
- Heading Global Service Practice Digital and DevOps - a 1200 expert team from Finland, Sweden, Norway, India, Czech, Poland, Lithuania, and Slovakia with P&L responsibility of 140+ M-Euros business. Team containing Custom Apps, Salesforce, Workday, Customer Experience, Testing and AI/GenAI Automation teams
- Driving large deals and CxOs presentations for strategic sales cases.
- Hosting Customer CxOs and delegations in India
- Driving double digit growth and profits for past few years
- Established governance and regular cadence for below areas resulting into profit improvements and growth
- 'Profit Forums' – driving profitability using different levers like Pyramid optimization, AI implementation, proactive demand/supply to reduce idling across in between assignments, etc.
- 'Growth Forum' – driving top line growth in existing accounts (generated 10% add-on sales growth YoY') and in new accounts – added 6 new logos during 2025, keeping offering material updated
Site Head
Tietoevry
07.2008 - 10.2025
- Heading Tietoevry Pune site of 3500+ employees, driving activities related to that.
- Heading Global Service Practice Digital and DevOps - a 1300 expert team from Finland, Sweden, Norway, India, Czech, Poland, Lithuania, and Slovakia with P&L responsibility of 150+ M-Euros business. Team containing Custom Apps, Salesforce, Workday, Customer Experience, Testing Delivery Managers and AI/GenAI Automation teams
- Driving double digit growth and profits for past few years
- Established governance and regular cadence for below areas resulting into profit improvements and growth
- 'Profit Forums' – driving profitability using different levers like Pyramid optimization, AI implementation, proactive demand/supply to reduce idling across in between assignments, etc.
- 'Growth Forum' – driving top line growth in existing accounts (generated 10% add-on sales growth YoY') and in new accounts – added 6 new logos during 2025, keeping offering material updated
- Driving large deals and CxOs presentations for strategic sales cases.
- Hosting Customer CxOs and delegations in India
- During 2019 to 2022, heading Customer Experience (CX) and Sales Force unit having – eCommerce, Mobility, CRM (Sales Force and Microsoft Dynamics), Public Cloud Implementation teams (Amazon and Azure) and User Experience and Front end teams
- During 2017 to 2019, heading Custom Application Development and Project Management (CADPM) of 500+ experts Finland, Sweden, India, Czech and Poland. Heading delivery teams for Telecom and BFSI customers and Project and Program Managers. Driving Cognitive Automation, DevOps and SIAM initiatives. Successfully ran DevOps program at Company level.
- During 2008 to 2017, started building 'Integration services' service practice in India and later, grown globally and setup teams in Finland, Sweden, India and Ostrava. Designed and developed 15 innovative offerings and sold them to customers to scale up team from 1 to 320 FTEs globally to reach to 32 M-Euros revenue. Lead and Signed Tieto-MuleSoft Strategic level partnership in 2015. Lead Gartner’s Magic Quadrant for Integration Brokerage initiative for Integration unit and placed Tieto in Challenger Quadrant in 2014. Lead Forrester survey for API management and placed Tieto in Forrester report for API management. Proposed, Designed and Developed Cloud based Business Integration Brokerage Pre-Integrated solution for non-linear growth of Integration business in Tieto from 2014 to till date. Driving Business development for past 5+ years, travelling to Nordics for almost every month for sales. Strategic competency ramp up and grown customer base significantly. Tieto India Employee Reward and Recognition committee member over 10 years. Panelist for Technical paper context in Tieto. Conducting Lead by Excellent sessions in Tieto recent topics like People Pyramid, Conflict Management, Working in Matrix organization, etc.
- Lead and achieved large recruitments to grow Pune India organization from 250 to 3500 employees
- Conducted trainings within organization in different topics like 'Lead by excellence - Maintaining People Pyramid', 'Art of Goal Setting', 'Business case calculations', 'Offering Development / Product Management', etc.
- Received award as 'Loved Leader', 'Outstanding Contribution in Technology Consulting Practice', etc.
- Tietoevry is a listed company.
Senior Consultant
TIBCO
06.2007 - 06.2008
- Provided architecture and consulting to various customers, lead sales cases
- Designing and Development of Resource Management Tool using TIBCO BW, GI and Oracle and also TUCON (TIBCO Conference now it is called as TIBCO Now) demo using TIBCO AMX Service Grid, GI and HSQLDB
- Successful transition from multiple vendors, travelled to Houston, USA and completed transition work
- Designed and Developed TUCON demos
- Successful transition of Shell ASM project and handed over the knowledge to India team
- Worked on 5 sales cases during tenure and won 3 of them
Portfolio Manager
Capgemini Consulting
03.2005 - 05.2007
- Lead EAI team for delivering End2End services to customer using Axway's AMTrix and XIB integration platform along with migration projects
- Architecting the Telecom related processes such as Provisioning, top-ups, Number swapping, Number porting, etc. to build in integration platform
- Successful completion of Knowledge Transition activities for shifting EAI-Production Support work from Netherlands to India. Successfully setup EAI-Production Support team in India.
- Project’s Quality Lead for 100+ team members, helped Delivery to increase PCI
- Designed and Development of adapters using APIs for Billing system (Arbor), CRM-System (Clarify) and other legacy applications
- End2End Management of AMTrix to XIB migration project, completed in record time
- Transition activities for production support work, transferred from Netherlands to India
Assistant Manager
Deloitte Consulting
12.2004 - 03.2005
- Lead 24x7 team for supporting EDI/EAI platform for Agilent customer, driving automation for automating manual tasks
- Automation scripts for automating regular manual tasks, saved 100 weekly hours
Tech Lead/Project Lead
Atos Origin
04.2000 - 12.2004
- For EDI/EAI Projects for Philips, Shell and Procter&Gamble
- Worked as an onsite SPOC for EDI/EAI projects
- Part of Knowledge Center (R&D) team for building library/framework in Axway system
- SQA - Process and Quality representative from Project
- Migration of 2 projects from onsite location (New Jersey, USA)
- Designed and Implemented Mapping Rules Table (MART) for dynamic creation of maps in AMTrix-Datamapper, for this achievement I received promotion as many experts failed in designing and implementing this idea.
- Lead CMM audits, during my tenure, Atos achieved CMM 5 certification
- Successfully played a role of SPOC for Indian team when worked in USA for 2 migration projects
- SPOC for offshore team for TIBCO project, successfully handled USA based customer
- Designed and Developed Time Management tool for whole company, developed using Microsoft Visual Basic and Windows SDK programming
Software Engineer
Kamatsoft
02.1998 - 04.2000
- Developing ERP product using Microsoft VC++ and Windows SDK programming
- Developed ERP User Interface in a unique way using Windows SDK
- Developed complex Financial programs in Microsoft VC++
Education
Diploma - Tieto Accelerator Programme
Stockholm School of Economics
Sweden12.2013
Advance Computing Training School (ACTS) - Information Technology
C-DAC
Pune, India12.1998
Bachelor of Engineering (B.E.) - Electronics and Telecommunications Engineering
Amravati University
India12.1997
Skills
- Strategic planning and digital transformation
- Leadership across teams and countries
- Global service practice oversight
- Sales strategies for profit maximization
- Recruitment in bulk and IT outsourcing expertise
- Excellence in operations and program oversight
- Management of partners and customers alike
- Talent acquisition alongside investor relations
- Governance at corporate level with new business initiatives
- International operations with process enhancement focus
- Cultural shifts through AI implementation
- Finance management with strategic foresight
- Risk management coupled with forecasting techniques
- Conducting due diligence for performance evaluation
- Strategic business planning with P&L responsibility
- Leadership in change initiatives for business growth
- Development of negotiation tactics for customer engagement
- Innovative offering creation with governance on delivery
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Certification
Diploma in Product Management
Accomplishments
Certificate of Appreciation for "Lead by excellence - Maintaining People Pyramid"
Timeline
Country Manager
Vivicta
10.2025 - Current
Site Head
Tietoevry
07.2008 - 10.2025
Senior Consultant
TIBCO
06.2007 - 06.2008
Portfolio Manager
Capgemini Consulting
03.2005 - 05.2007
Assistant Manager
Deloitte Consulting
12.2004 - 03.2005
Tech Lead/Project Lead
Atos Origin
04.2000 - 12.2004
Software Engineer
Kamatsoft
02.1998 - 04.2000
Diploma - Tieto Accelerator Programme
Stockholm School of Economics
Advance Computing Training School (ACTS) - Information Technology
C-DAC
Bachelor of Engineering (B.E.) - Electronics and Telecommunications Engineering
Amravati University