Parag Parmar
Technical Support Engineer
Beijing
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Experienced Technical Support Engineer
- Familiar with user support and root cause analysis
- Dedication to seeing issues through to the end
- Work well in remote and desk-side environments.
International Quality Assurance
Symbio
Beijing
2019.01 - 2019.12
- Perform front-end testing of Payment gateways websites and applications on iOS and Android devices as well as browsers
- Created test plans, requirements, scenarios and test data and prioritize testing activities (Automation/Manual)
- Built automated test scripts to handle repetitive software testing work
- Contributed in agile team as QA lead for product development, roadmap alignment and backlog maintenance.
Technical Support Engineer
Microsoft
Beijing
2017.03 - 2019.01
- Report and test localization bugs, execute solutions or reassign and maintained localization bug database
- Coordinated project planning and execution with team members & team leads
- Gather all resource files, while working with local database and online database and SQL queries' coding
- Led feedback process from technical support team with product design team to improve user experience.
Technical Support Engineer
TIBCO Software
Beijing
2015.08 - 2017.02
- Researched, diagnosed, troubleshoot and identified solutions to resolve customer issues
- Contributed in preparing standard procedures for proper escalation matrix of unresolved issues to developers
- Prepare accurate and timely report for customers and internal management
- Document knowledge in form of knowledge base technical notes and articles
System Integration Engineer
Taashee Linux Services
Hyderabad
2012.02 - 2015.06
- Involved in Linux system installation, configuration, troubleshooting, monitoring, and supported LDAP, FTP, NFS & DNS
- Managed installation, upgrade and deployment projects of application servers and applications and provided on-site directions
- Developed and maintained custom scripts to increase system efficiency and performance time.
System Integration Engineer
J K Engineers
Gandhidham
2010.06 - 2012.01
- Monitored and maintained performance of application and server and conducted preventative maintenance of servers
- Tracked, supervised and tested, coordinated resources controlled time and ensured test work completion smoothly
- Handled with tasks of installing and configuring system applications and requirements and deploying application on servers.
Technical Support Engineer
Wiseasy
Beijing
2019.01 - 1 1
- Beijing
- Modify/Implement/Integrate SDK with client's application
- Maintain & enhance existing secure payment software
- Provide technical support to internal & external customers
- Developed & implemented performance improvement strategies and plans to promote continuous improvement.
Education
Bachelor of Engineering - Information Technology
2006.06 - 2010.06
A.D - undefined
Patel Institute of Technology
Skills
Software troubleshooting & Problem solvingProgrammingScriptingQuality Assurance TestingDebugging skillsPerformance Optimization
Technical application support
Certification
2011-06 Oracle Certified Java Programer (OCJP)
Timeline
International Quality Assurance
Symbio
2019.01 - 2019.12
Technical Support Engineer
Wiseasy
2019.01 - 1 1
Technical Support Engineer
Microsoft
2017.03 - 2019.01
Technical Support Engineer
TIBCO Software
2015.08 - 2017.02
System Integration Engineer
Taashee Linux Services
2012.02 - 2015.06
System Integration Engineer
J K Engineers
2010.06 - 2012.01
Bachelor of Engineering - Information Technology
2006.06 - 2010.06
Experienced Technical Support Engineer
A.D - undefined
Patel Institute of Technology