Parag Roy
Banking Professional
Agartala
Summary
Dynamic Branch Operations Manager at HDFC Bank Ltd, adept at enhancing operational efficiency and customer satisfaction. Proven track record in strategic planning and staff supervision, implementing process improvements that reduced turnaround times. A collaborative leader focused on employee development and compliance, fostering a results-driven environment.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Hdfc Bank Ltd
10.2021 - Current
- Streamlined branch operations to enhance customer service and operational efficiency.
- Led training sessions for staff on compliance and regulatory standards.
- Implemented process improvements, resulting in reduced turnaround times for customer requests.
- Coordinated cross-functional teams to support seamless execution of branch initiatives.
- Monitored performance metrics to ensure alignment with organizational goals and objectives.
- Fostered a collaborative work environment, mentoring junior staff in best practices.
- Conducted regular audits to ensure adherence to operational policies and procedures.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Maintained friendly and professional customer interactions.
Branch Relatioship Officer
Axis Bank
06.2018 - 10.2021
- Managed customer accounts and ensured compliance with banking regulations.
- Facilitated loan processing and documentation, streamlining approval workflows.
- Conducted financial analysis to assess credit risk and improve lending decisions.
- Developed training materials for new staff, enhancing onboarding efficiency.
Education
PGDBM - Banking And Insurance
06-2018
Bachelor of Computer Applications - Computer And Information Sciences
06-2015
Skills
Strategic planning
Opening and closing procedures
Staff supervision
Compliance reporting
Employee development
Compliance reviews
Sales management
Customer relationships
Branch operations management
Customer service
Team player
Decision-making
Timeline
Branch Operations Manager - Hdfc Bank Ltd
10.2021 - Current
Branch Relatioship Officer - Axis Bank
06.2018 - 10.2021
Amity University - PGDBM, Banking And Insurance
Tripura University - Bachelor of Computer Applications, Computer And Information Sciences