PANKAJ PUSHPAKANT WADEKAR
Kalyan
Summary
Seasoned operations leader with 21 years of experience in Cargo and Passenger Operations. Specialized in Cargo Revenue Accounting, Process Transition, and Operational Excellence. Proven track record in leading large-scale cargo system migrations, implementing Six Sigma and Lean methodologies, and delivering measurable client benefits.
Overview
21
21
years of professional experience
Work History
General Manager
WNS Global Services
04.2023 - Current
- Led Business Excellence practices across Travel vertical to enable effective business controls and process efficiency.
- Managed client relationships and expectations.
- Supported project scoping, SOWs, RFPs, and transitions.
- Analyzed client processes and delivered strategic solutions.
Sr. Consultant Quality
WNS Global Services
04.2015 - 03.2023
- Led business process re-engineering and change management initiatives.
- Defined industry best practices through subject matter expertise.
- Delivered contractual and client benefits through quality savings.
Consultant Quality
WNS Global Services
04.2010 - 03.2014
- Managed transitions in Air Cargo and Passenger Revenue Accounting.
- Mentored 20+ Lean and Six Sigma projects with significant client impact.
- Implemented ISO/SOX/ISMS/BS7799 compliance standards.
Manager Quality
WNS Global Services
04.2007 - 03.2010
- Led a team of 15 staff across 2 projects.
- Performed quality checks and ensured audit compliance.
- Maintained SOPs and monitored team performance.
Customer Service Associate
WNS Global Services
09.2004 - 03.2007
- Processed billing documents and generated invoices.
- Handled claims and rebilling of rejected invoices.
Education
Bachelor of Commerce - Computer Applications and Database Management
Mumbai University
Diploma in Travel and Tourism -
Trade Wings Institute
IATA and UFTAA Foundation -
Montreal Canada
Skills
- Business process re-engineering
Accomplishments
- Six Sigma Certified for productivity improvement in Cargo Revenue Accounting.
- Lean Cadet Certified for revenue recovery project saving USD 0.4M annually in Cargo Revenue Accounting.
- Lean Samurai Certified for project generating USD 0.8M monthly cash flow in Cargo Revenue.
- Mentored 30+ Lean and Six Sigma projects in Cargo and Passenger domains with significant client impact.
Active Visas
- Schengen
- US
- Canada
Projects
Cargo System Migration and Testing, Transitioned Cargo system from onshore to WNS Mumbai with mistake-proofing enhancements. Cargo End to End Transition, Successfully transitioned multiple cargo processes from client site to WNS Mumbai. Automation Projects, Completed DMADV project improving efficiency by 30% and saving USD 20K annually. Lean and Six Sigma Projects, Reduced pre-travel queries by 30%, saving £111K for a UK airline. Diagnostic Studies and Due Diligences, Multiple consulting assignments and studies conducted onshore/offshore, implemented solutions reducing adjustment value by 15% for a North American airline.
Professional Training And Qualifications
- FMEA
- Process Mapping Toolkit
- Six Sigma Workshop
- Lean Samurai
- ISO Advance Awareness Workshop
- ISMS Workshop
- Effective Quality Tools
- Consulting Bootcamp
Personal Information
- Passport Expiry Date: 2027
- Date of Birth: 05/21/83
- Nationality: Indian
- Marital Status: Married
Timeline
General Manager
WNS Global Services
04.2023 - Current
Sr. Consultant Quality
WNS Global Services
04.2015 - 03.2023
Consultant Quality
WNS Global Services
04.2010 - 03.2014
Manager Quality
WNS Global Services
04.2007 - 03.2010
Customer Service Associate
WNS Global Services
09.2004 - 03.2007
Bachelor of Commerce - Computer Applications and Database Management
Mumbai University
Diploma in Travel and Tourism -
Trade Wings Institute
IATA and UFTAA Foundation -
Montreal Canada