Aspiring professional seeking a challenging role in international customer service and sales, leveraging strong communication skills, client handling experience, and the ability to work in fast-paced environments. Committed to delivering exceptional customer experiences and contributing to the growth of a dynamic organization.
Hi, I’m
Paramesh Jarpula
Sales Executive, Customer Service Executive(spoc)
Hyderabad
Summary
Overview
8
years of professional experience
3
Languages
Work History
GMR Group of Companies (Duty Free – International Airport)
Sales Executive / Customer Service Executive (SPOC)
07.2019 - 02.2025
Job overview
- Delivered high-quality international customer service to passengers from various countries.
- Assisted global travelers with duty-free purchases, product information, and queries.
- Built strong customer relationships resulting in repeat business and positive feedback.
- Supported sales growth through upselling, cross-selling, and personalized customer interaction.
- Coordinated with multiple teams to ensure smooth service operations in a fast-paced airport environment.
- Handled customer concerns professionally, ensuring satisfaction and loyalty.
- Developed and executed business strategies to improve overall sales performance.
Omullane Management Solutions Pvt Ltd
Supervisor
06.2017 - 06.2019
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Osmania UniversityHyderabad
Bachelor of Commerce from B.Com Computers
12.2020
University Overview
GPA: 57
Board of Intermediate Telangana – Chaitanya Jr. College
Higher Secondary Education from 12th
06.2013
University Overview
GPA: 50
Board of Secondary Education – Navajeevan High School
Secondary Education from 10th
05.2010
University Overview
GPA: 71%
Skills
International Customer Service
Declaration
Declaration
All the facts stated above are correct to the best of my knowledge.Timeline
Sales Executive / Customer Service Executive (SPOC)
GMR Group of Companies (Duty Free – International Airport)
07.2019 - 02.2025
Supervisor
Omullane Management Solutions Pvt Ltd
06.2017 - 06.2019
Osmania University
Bachelor of Commerce from B.Com Computers
Board of Intermediate Telangana – Chaitanya Jr. College
Higher Secondary Education from 12th
Board of Secondary Education – Navajeevan High School
Secondary Education from 10th