Aspiring professional seeking a challenging role in international customer service and sales, leveraging strong communication skills, client handling experience, and the ability to work in fast-paced environments. Committed to delivering exceptional customer experiences and contributing to the growth of a dynamic organization.
Hi, I’m
Paramesh Jarpula
Sales Executive, Customer Service Executive(spoc)
Hyderabad
Summary
Overview
8
years of professional experience
3
Languages
Work History
GMR Group of Companies (Duty Free – International Airport)
Sales Executive / Customer Service Executive (SPOC)
07.2019 - 02.2025
Job overview
- Delivered high-quality international customer service to passengers from various countries.
- Assisted global travelers with duty-free purchases, product information, and queries.
- Built strong customer relationships resulting in repeat business and positive feedback.
- Supported sales growth through upselling, cross-selling, and personalized customer interaction.
- Coordinated with multiple teams to ensure smooth service operations in a fast-paced airport environment.
- Handled customer concerns professionally, ensuring satisfaction and loyalty.
- Developed and executed business strategies to improve overall sales performance.
Omullane Management Solutions Pvt Ltd
Supervisor
06.2017 - 06.2019
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Osmania UniversityHyderabad
Bachelor of Commerce from B.Com Computers
12.2020
University Overview
GPA: 57
Board of Intermediate Telangana – Chaitanya Jr. College
Higher Secondary Education from 12th
06.2013
University Overview
GPA: 50
Board of Secondary Education – Navajeevan High School
Secondary Education from 10th
05.2010
University Overview
GPA: 71%
Skills
International Customer Service
Business Development
Client Relationship Management
Market Research
Team Collaboration
Strategic Planning
MS Word
MS Excel
Declaration
Declaration
All the facts stated above are correct to the best of my knowledge.Timeline
Sales Executive / Customer Service Executive (SPOC)
GMR Group of Companies (Duty Free – International Airport)
07.2019 - 02.2025
Supervisor
Omullane Management Solutions Pvt Ltd
06.2017 - 06.2019
Osmania University
Bachelor of Commerce from B.Com Computers
Board of Intermediate Telangana – Chaitanya Jr. College
Higher Secondary Education from 12th
Board of Secondary Education – Navajeevan High School
Secondary Education from 10th