Parameswaran M
Bangalore
Summary
Visionary IT executive with over 20 years of experience driving technology transformations in global financial services. Demonstrated expertise in large-scale application support, managing mission-critical financial systems, and overseeing complex platforms such as hedge funds, core banking, clearing & settlement, payments, and derivatives. Adept at aligning IT strategy with business objectives, ensuring regulatory compliance, and optimizing operational efficiency. Committed to delivering strategic initiatives that enhance performance, scalability, and overall efficiency. Seeking to leverage extensive experience in production support, incident management, and leadership to spearhead operational excellence.
Overview
20
20
years of professional experience
Work History
Assistant Vice President – Application Support, Hedge Fund Support
State Street
02.2017 - Current
- Leadership & Team Management: Led the Derivatives Support team, ensuring timely issue resolution across trading desks
- Operational Support & Issue Resolution: Acted as the primary point of contact for trading desks, ensuring minimal disruptions
- Risk Management & Compliance: Monitored operational risks, ensuring compliance with regulatory frameworks
- Strategic Leadership: Led global IT application support strategy, managing 20+ engineers across multiple regions
- Technology Optimization: Enhanced financial applications, reducing operational errors by 40%
- Innovation & Transformation: Leveraged the latest technologies to automate trading operations, reducing infrastructure costs by 30%
- Performance & Risk Management: Provided executive-level insights, increasing efficiency by 25%
- KPI Management: Define, monitor, and manage key performance indicators (KPIs) to measure system efficiency, response times, and issue resolution effectiveness
Application Support Manager
JP Morgan Chase
04.2012 - 01.2017
- Application: Temenos T24 – International Demand Deposit Accounting System
- Core Banking Support: Managed Temenos T24 support, ensuring regulatory compliance
- Swift Message Optimization: Led the development and enhancement of Swift messaging protocols, ensuring seamless communication, accuracy, and efficiency in financial transactions
- Production Operations Leadership: Managed supply chain operations and quality assurance, driving efficiency, product integrity, and continuous performance improvements
- Incident & Problem Management: Resolved complex SWIFT messaging and payment system issues
- Compliance & Risk Management: Ensured adherence to banking standards and mitigated operational risks
Production Support Manager
London Clearing House
02.2008 - 03.2012
- Application: Clearing and Settlement
- Clearing & Settlement Operations: Ensured timely processing of trades and reconciliations
- Incident & Risk Management: Troubleshot trade breaks and settlement mismatches
- Team Leadership & Management: Lead and mentor a team of application support analysts, ensuring high performance, collaboration, and continuous skill development
- Incident Management: Oversee and track incidents, ensuring timely resolution of critical production issues while minimizing business impact
- Complex Query Assistance: Act as an escalation point for complex trade-related queries, providing expert-level support for clearing and settlement systems
- Change Management & Release Support: Support system upgrades, patches, and new releases, ensuring smooth implementation with minimal disruption
Production Support Lead
JP Morgan Chase
10.2004 - 01.2008
- Application: GENIE (General Ledger Integrated Entity)
- Production Support Leadership: Led end-to-end production support operations, ensuring high system availability, minimal downtime, and seamless integration of business and technology needs
- Incident & Problem Management: Managed critical incidents, performed root cause analysis, and implemented long-term solutions to enhance system stability and resilience
- Continuous Improvement: Drove process optimizations and automation, leveraging the latest technologies to enhance efficiency, reduce risks, and improve response times
- Stakeholder & Client Management: Ensured exceptional service delivery by collaborating with internal teams, business stakeholders, and external vendors, aligning IT solutions with business objectives
- Regulatory & Compliance Adherence: Maintained compliance with industry regulations and internal policies, ensuring audit readiness and risk mitigation
- Team Development & Leadership: Mentored and guided support teams, fostering a high-performance culture with continuous skill development and knowledge sharing
Education
MCA - Master of Computer Applications
University of Periyar
05.2002
BSC - Bachelor of Computer Applications
University of Bharathidasan
04.1999
Skills
- Hedge funds
- Temenos T24
- SWIFT Message
- Payment Systems
- SPLUNK
- Control-M
- Autosys
- Dynatrace
- Jenkins
- Service Now (SNOW)
- JIRA
- Java
- SQL
- Unix
- Python
- JavaScript
- Machine Learning (ML)
- Artificial Intelligence
Timeline
Assistant Vice President – Application Support, Hedge Fund Support
State Street
02.2017 - Current
Application Support Manager
JP Morgan Chase
04.2012 - 01.2017
Production Support Manager
London Clearing House
02.2008 - 03.2012
Production Support Lead
JP Morgan Chase
10.2004 - 01.2008
BSC - Bachelor of Computer Applications
University of Bharathidasan
MCA - Master of Computer Applications
University of Periyar
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