Paramita Debnath
Senior Community Manager
Bengaluru
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
11
11
years of professional experience
Work History
Senior Community Manager
91springboard Business Hub Private Limited
07.2023 - Current
- Member engagement
- Community Building
- Events management & Events conduct
- Relationship Building
- Service Management
Channel Sales Manager
GM Infinite Dwelling Pvt Ltd
06.2022 - 12.2022
- Channel Sales Manager for the Electronic City Phase-1, GM Neo township project
- My job role was to tie up with channel partners or real estate brokers like JLL, AssetTrust, Homz n Offiz, Tempatation Realty, SevenRaj Real Estate, Universal Realtors- to name a few, meet with them regularly, do team meetings and discuss about our project, the updates on the projects and take daily expected customer site visit list from their end
- During the weekends I had to be present on site ie in Electronic City and ensure that the site visits earlier given by the CP's turn up to the site, arrange for their transport, assist them along with the Sales Manager, help them to explore our project which is spread across 124 acres and at the very end to ensure that sales happen where the ticket size used to range between 20lacs to 4.5crs approx
- I was also an active part of the Channel Partner's Meet that we had organized in The Lalit Ashoka hotel, where I attended to my clients and gave them a briefing about our brand, our company and our project.
Assistant Store Manager (brands associated with- Allen Solly & Van Heusen)
Aditya Birla Fashion & Retail Limited
09.2020 - 02.2022
- Worked as an Assistant Store Manager for the brands Allen Solly and Van Heusen where team management, store functioning and customer service were my key job roles
- My day-to-day job included staff training, staff briefing, section management, keeping a close track of the stock-in and stock-out, maintaining daily registers, ensuring all of my staff are in proper dress code and attending the clients as per the norms of the company
- Maintaining the SOP's of the store which included daily safety checklist, COVID checklist, VM, cash and card settlement, customer complaints, sending defective products back to warehouse, doing daily customer calling and informing them about the offers and promotions of the store
- I was also assigned to take customer feedback post their experience in their store about the service from the staff and about the products in our Mission Happiness portal
- Raising the bills and keeping a track of the internal expenses of the store was also a part of my job role
- The most important job role was to ensure that the KPI's are maintained in the store which includes the ABV, the ABS, Conversion Rate and SSPD and also to ensure that the store target is achieved.
Sales Manager
Torero Corporation Pvt Ltd
01.2020 - 08.2020
- Initially joined in as a Client Retention Manager but then became a Sales Manager and used to promote B2B sales of Cross and Police Leather accessories of all over India
- My KRA included contacting existing customer base and making them aware of the new launches and take bulk orders for corporate gifting
- I was associated with designing samples of leather wallets, and leather gloves for brands like TVS
- Also used to look after customer service, customer complaints, repair and replenishments.
Operations Supervisor for Australian Energy process
Softech Communication
02.2016 - 11.2017
- Managing the operations on the floor and also a partner of the company, thus assisting the company in gaining new prospects and setting up Tech Support process as well.
Operations Executive for Call Source process
Aegis International
02.2014 - 12.2014
- Handling customer queries on chat and on providing solutions or trouble shooting on Pre-recorded calls from customer's end.
Customer Care Executive for HP process
Wipro
5 2013 - 11.2013
- Inbound call handling of from USA & Canada clients regarding HP desktop and HP printer
- Providing troubleshooting and upselling HP products.
Education
MBA -
BTECH - undefined
DIPLOMA ENGINEERING - undefined
SENIOR SECONDARY - undefined
SECONDARY - undefined
Skills
Time management
Teamwork
Client Handling
New Prospect Development
Customer Service
Target Achievement
Customer Retention
Relationship Building
Events Conduct
Professional Profile - Career Objective
To gain employment with a company or institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business and offers me a constructive workplace for communicating and interacting with people and customers.
Personal Information
Date of Birth: 11/11/91
Extracurricular Activities
DIY LISTENING TO MUSIC DEBATE EXTEMPORE
Training
- ORION EDUTECH, GARIAHAT, June 2012, Hardware & Networking
- GLOBSYN BUSINESS SCHOOL, SALT LAKE, June 2016, .Net using C#
- Railtel Corporation under Eastern Railways, Internship
- Force Motors, January 2019 - February 2019, Winter internship
- Radio Mirchi, June 2019 - August 2019, SIP on MIRCHI FUN FRIDAY (employee engagement event)
Disclaimer
I do hereby declare that all the above-mentioned details are true to the best of my knowledge.
Timeline
Senior Community Manager
91springboard Business Hub Private Limited
07.2023 - Current
Channel Sales Manager
GM Infinite Dwelling Pvt Ltd
06.2022 - 12.2022
Assistant Store Manager (brands associated with- Allen Solly & Van Heusen)
Aditya Birla Fashion & Retail Limited
09.2020 - 02.2022
Sales Manager
Torero Corporation Pvt Ltd
01.2020 - 08.2020
Operations Supervisor for Australian Energy process
Softech Communication
02.2016 - 11.2017
Operations Executive for Call Source process
Aegis International
02.2014 - 12.2014
Customer Care Executive for HP process
Wipro
5 2013 - 11.2013
MBA -
BTECH - undefined
DIPLOMA ENGINEERING - undefined
SENIOR SECONDARY - undefined
SECONDARY - undefined
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