Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Paramveer Singh

Sr Business Development Analyst - PracticeSource
Delhi

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Sr Business Development Analyst

Ameriprise Financial
Gurgaon
06.2022 - 05.2023
  • Onboarded Financial Advisors to Ameriprise Franchise Group by offering Financial Planning assistance and other Ameriprise products.
  • Launched and Led a mini project in collaboration with Learning and Development team in order to generate more revenue.
  • Maintained a steady sales funnel to achieve quarterly targets using techniques like BANT etc.
  • Over achieved my BD targets for 3 consecutive quarters.

Operations Team Leader

Web Techno Services
Pune
12.2018 - 06.2022
  • Mentored a team of 20 Customer Service Associates.
  • Achieved and maintained NPS of 70.
  • Managed Shrinkage and Attrition targets along with quality scores.
  • Identified Training requirements within team by using SMART technique and helped team with adequate coaching and 1:1 sessions.

Analyst

Capgemini India
Noida
02.2016 - 09.2018


  • Performed system analysis, documentation, implementation, and user support for platform transitions.
  • Queried Oracle databases for information needed for report processing.
  • Delivered best support to Service Engineers to achieve defined SLA's.


Master Customer Care Professional

American Express India
Gurgaon
02.2013 - 04.2015
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered Excellent Customer Support by liaison with other departments to offer First Call Resolution.

Education

Bachelor Of Business Administration - Marketing

Guru Gobind Singh Inderprastha University
Vasant Vihar
08.2008 - 07.2011

HSC - Commerce

Dashmesh Public School
Delhi
04.2007 - 03.2008

SSC -

Dashmesh Public School
Delhi
04.2005 - 03.2006

Skills

Business development and retention

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Accomplishments

  • Supervised team of 20 staff members with WebTechno Services.
  • Explored new Business Opportunities within Learning and Development for Ameriprise Financial.
  • Won an Ammy Gold Award for SWC campaign in Ameriprise Financial.
  • Created BRD for SWC campaign and trained resources to generate more revenue.


Timeline

Sr Business Development Analyst

Ameriprise Financial
06.2022 - 05.2023

Operations Team Leader

Web Techno Services
12.2018 - 06.2022

Analyst

Capgemini India
02.2016 - 09.2018

Master Customer Care Professional

American Express India
02.2013 - 04.2015

Bachelor Of Business Administration - Marketing

Guru Gobind Singh Inderprastha University
08.2008 - 07.2011

HSC - Commerce

Dashmesh Public School
04.2007 - 03.2008

SSC -

Dashmesh Public School
04.2005 - 03.2006

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Paramveer SinghSr Business Development Analyst - PracticeSource