Paramveer Singh
Sr Business Development Analyst - PracticeSource
Delhi
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Sr Business Development Analyst
Ameriprise Financial
Gurgaon
06.2022 - 05.2023
- Onboarded Financial Advisors to Ameriprise Franchise Group by offering Financial Planning assistance and other Ameriprise products.
- Launched and Led a mini project in collaboration with Learning and Development team in order to generate more revenue.
- Maintained a steady sales funnel to achieve quarterly targets using techniques like BANT etc.
- Over achieved my BD targets for 3 consecutive quarters.
Operations Team Leader
Web Techno Services
Pune
12.2018 - 06.2022
- Mentored a team of 20 Customer Service Associates.
- Achieved and maintained NPS of 70.
- Managed Shrinkage and Attrition targets along with quality scores.
- Identified Training requirements within team by using SMART technique and helped team with adequate coaching and 1:1 sessions.
Analyst
Capgemini India
Noida
02.2016 - 09.2018
- Performed system analysis, documentation, implementation, and user support for platform transitions.
- Queried Oracle databases for information needed for report processing.
- Delivered best support to Service Engineers to achieve defined SLA's.
Master Customer Care Professional
American Express India
Gurgaon
02.2013 - 04.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered Excellent Customer Support by liaison with other departments to offer First Call Resolution.
Education
Bachelor Of Business Administration - Marketing
Guru Gobind Singh Inderprastha University
Vasant Vihar 08.2008 - 07.2011
HSC - Commerce
Dashmesh Public School
Delhi 04.2007 - 03.2008
SSC -
Dashmesh Public School
Delhi 04.2005 - 03.2006
Skills
Business development and retention
Process and procedure development
Stakeholder management
MS Office
Training
Accomplishments
- Supervised team of 20 staff members with WebTechno Services.
- Explored new Business Opportunities within Learning and Development for Ameriprise Financial.
- Won an Ammy Gold Award for SWC campaign in Ameriprise Financial.
- Created BRD for SWC campaign and trained resources to generate more revenue.
Timeline
Sr Business Development Analyst
Ameriprise Financial
06.2022 - 05.2023
Operations Team Leader
Web Techno Services
12.2018 - 06.2022
Analyst
Capgemini India
02.2016 - 09.2018
Master Customer Care Professional
American Express India
02.2013 - 04.2015
Bachelor Of Business Administration - Marketing
Guru Gobind Singh Inderprastha University
08.2008 - 07.2011
HSC - Commerce
Dashmesh Public School
04.2007 - 03.2008
SSC -
Dashmesh Public School
04.2005 - 03.2006