Paras Gupta

⦁ Leading the study abroad business for Canada, USA & UK

⦁ Key driver for Business Development plans in the student onboarding .

⦁ Enabled the team to bring closures by 30% to the regular cycle.

⦁ Responsible for market strategy and principal counseling.

⦁ Drove relationships with the colleges and onboarded them with different courses in our offerings.

⦁ Helping the company with B2B marketing and key alliances.

⦁ Co-ordinating with the universities and college delegates for the offer letter.

⦁ Assisting students for documentations, SOP and Visa Application.

⦁ Handling Cases received from the date of applying till Visa Approval.

⦁ Increased the number of applications upto 30% also implementing pardot for lead mapping.

• Counsel students for Study Abroad such as , Canada , UK & USA.
• Counsel students for GMAT, GRE, IELTS & TOEFL.
• Responsible for suggesting the course according to the student's profile.
• Keep a check on authentication of the document's provided.
• Processing applications into various universities and institutes as per the student's profile.
• Co-ordinating with the universities and college delegates for the offer letter.
• Assisting students for documentations, SOP and Visa Application.
• Suggestion on filling Visa Application Documents
• Handling Cases received from the date of applying till Visa Approval.
• Increased the number of applications upto 30% also implementing pardot for lead mapping.
• Maintain the target metrics by converting prospective students into confirming admissions to
  succeed in achieving the performance goal.
• Equally involved in Marketing Strategies.
  

• Counsel students for Study Abroad such as Germany & Canada
• Counsel students for GMAT, GRE, IELTS & TOEFL.
• Responsible for suggesting the course according to the student's profile.
• Keep a check on authentication of the document's provided.
• Processing applications into various universities and institutes as per the student's profile.
• Co-ordinating with the universities and college delegates for the offer letter.
• Assisting students for documentations, SOP and Visa Application.
• Handling Cases received from the date of applying till Visa Approval.
• Equally involved in Marketing Strategies.

• Auditing number of calls taken by the customer service representative on a daily basis.
• Record feedback & to let the customer service representative know about his/her area of improvements.
• Bringing necessary changes to the process & constant updating of call center core process.
• Making necessary changes in Call Disposition.
• To check if the CSR has used the right telephone etiquette's, following appropriate hold procedures & has given a proper resolution for the customer's requests & queries.
• Monitoring the work of individual representatives and of the team.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

• Need to sale the M.D.C Products on Indiamart Process.
• Report Writing - Preparing the report in the desired format & sending it to the clients.
• Responsible for handling client queries.
• Responsible for the meetings with the existing & new clients.
• Overseeing the customer service process.