PARAS NATH
Delhi
Summary
MOTIVATED AND CUSTOMER-FOCUSED CANDIDATE SEEKING A DUTY FREE RETAIL ASSOCIATE POSITION. BRINGS STRONG SKILLS IN CUSTOMER HANDLING, SALES SUPPORT, UPSELLING, CASH HANDLING, AND PREMIUM SERVICE DELIVERY. EAGER TO CONTRIBUTE TO A FAST-PACED AIRPORT RETAIL ENVIRONMENT WHILE LEARNING GLOBAL BRANDS, PRODUCTS, AND DUTY-FREE OPERATIONS.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Parashar building material & property Dealer
03.2022 - Current
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Provided training to new employees on company policies and procedures.
Assistant Manager
CHICKING
Delhi
01.2021 - 12.2021
- Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences
- Helped senior management plan and carry out daily operations and meet key objectives
- Maintained positive, professional working environment to optimise staff and customer satisfaction
Front Office Manager
FORMULAIC HOSPITALITY PVT. LTD.
New Delhi
03.2016 - 03.2020
- Responsible for balanced cash draw at close of shift
- Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers
- Kept front desk organised, clean and presentable to maintain an excellent first impression for guests
- Kept front desk supplies sufficient through regular stock counts, ordering low-stocks when necessary
- Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention
- Used smart upselling techniques to increase customer purchases, including room upgrading and service add-ons when checking in
- Managed administration duties, including updating records, filing bookings and other tasks as required
- Answered phones politely and professionally, dealing with matters including bookings and general queries
Education
Bachelor of Arts -
Delhi University
01.2019
Skills
- Customer Relationship Management (CRM)
- Customer Handling & Complaint Resolution
- Sales Support & Upselling
- Service Operations & Coordination
- Team Supervision & Training
- Promotions & Brand Awareness
- Documentation & Reporting
- Strong Communication Skills
- Willingness to Learn Automobile Systems & Technologies
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Assistant Store Manager
Parashar building material & property Dealer
03.2022 - Current
Assistant Manager
CHICKING
01.2021 - 12.2021
Front Office Manager
FORMULAIC HOSPITALITY PVT. LTD.
03.2016 - 03.2020
Bachelor of Arts -
Delhi University