Paras Singh
Summary
Experienced Senior Technical Support Engineer with a proven track record in system troubleshooting, quality assurance, and incident management. Possess strong knowledge of AdTech, software applications, and network systems. Known for analytical problem-solving skills and ability to work under pressure. Previous impact includes improved helpdesk response times, streamlined technical support processes, and enhanced customer satisfaction rates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Taboola India
Gurugram
08.2023 - Current
- Handling of complex nature cases like Campaign Performance, Discrepancy, and API Integrations.
- Acting as a Board Manager to ensure managed ticket assignment and prioritizations whenever needed.
- Working on cases created with Emergency severity to provide timely corrective measures.
- Involved in training new hires, overall enhancing Learning & Development of the peers.
- Collaborated with higher levels of support and cross-functional teams to deliver world-class customer service
Technical Support Engineer
Taboola India
Gurugram
11.2021 - 08.2023
- Perform in-depth troubleshooting, including DB analysis and reading system logs, to identify and solve complex support issues.
- Manage assigned cases to meet service agreement levels.
- Collaborated and coordinated effectively with team members, tech and team leads for knowledge and process enhancement.
- Provided exceptional support to Account Managers and direct clients via multiple communication channels
ML Developer
Amazon Robotics
Hyderabad
04.2021 - 11.2021
- Debugged existing application functionality to identify areas of improvement.
- Developed requirements for system modifications and new system installations.
- Analyzed and corrected code errors to optimize output.
- Analyzed software requirements and user needs to assess the feasibility of design.
Alexa Device Specialist
Amazon
Delhi
06.2019 - 04.2021
- Assisted in the deployment of new devices including setup and configuration.
- Conducted regular maintenance checks on devices throughout the organization.
- Monitored system performance and identified potential areas for improvement.
- Trained staff on how to use new tools effectively.
Education
Bachelors of Computer Applications - Computer Applications
Institute of Technology & Science
Ghaziabad, Uttar PradeshSenior Secondary - Computer And Information Sciences
Govt. Boys Senior Secondary School
Delhi, IndiaHigher Secondary -
City Convent Secondary School
Delhi, IndiaSkills
- Customer Support
- Advanced troubleshooting
- Process Improvement
- JIRA Systems
- Product Knowledge
- Database Management
- Application Program Interface
- Salesforce
- Issue Escalation
Affiliations
- Organized in “Quiz Whiz 2017-2018” (7th & 8th Inter School Quiz Competition) organized by ITS UG Campus at College.
- Organized “Navtarang 2018” (15th Annual Cultural Fest) organized by ITS UG Campus at ITS, GZB
- Participated in various competitions organized by College
Certification
- Completed Certification of Oracle Database 11G on (10-October-2018)
- Completed Certification of 50 Hours Module in PL-SQL from (September 2017 to February 2018)
- Secured Highest Score in Quantitative Aptitude Organized by “Skill Development Cell” from (16th July to 30th July 2018)
- Secured 1st Prize in Computer Graphics Inter-college assessment
Accomplishments
- President of IT Club in College
- Headboy of the course for 2 years consecutively
- President of Technotrix Club
Timeline
Senior Technical Support Engineer
Taboola India
08.2023 - Current
Technical Support Engineer
Taboola India
11.2021 - 08.2023
ML Developer
Amazon Robotics
04.2021 - 11.2021
Alexa Device Specialist
Amazon
06.2019 - 04.2021
Bachelors of Computer Applications - Computer Applications
Institute of Technology & Science
Senior Secondary - Computer And Information Sciences
Govt. Boys Senior Secondary School
Higher Secondary -
City Convent Secondary School