Paras Veera
Nallasopara East
Summary
Diligent professional with 13 years of experience in Customer Service Grievance Management and Background Verification Industry. Enthusiastic learner and goal-oriented team player skilled in time management. Strong leader adept at monitoring performance, delegating work, and motivating team members. Collaborative problem solver dedicated to delivering creative solutions.
Overview
16
16
years of professional experience
Work History
Team Leader
Sterling Talent Solutions
03.2022 - Current
- Supported clients throughout APAC and EMEA regions
- Executed background checks within various sectors, including education and employment
- Managed work allocation to achieve service goals
- Coordinate efficient execution of investigation tasks
- Executed process planning ensuring adherence to compliance procedures
- Maintained daily reporting accuracy for team results
- Delivered timely responses to local office queries
- Verified accuracy of compiled statistical data
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies for problem solving and conflict resolution among team members.
Process Leader
Sterling Talent Solutions
02.2020 - 02.2022
- Catered to clients across APAC and EMEA regions
- Resolving Queries.
- Performed thorough verification processes for multiple clients
- Achieved B2C service accuracy rate between 95% and 98%
- Conducted monthly quality audits on agents
- Conducted daily briefings
- Trained new and existing team members
- Generated daily reports for senior management
- Developed and implemented process improvement initiatives to increase efficiency and accuracy.
- Conducted regular reviews of current processes to identify opportunities for improvement or development.
- Coordinated cross-functional teams in order to achieve process improvements.
Verification Specialist
Sterling Talent Solutions
09.2016 - 02.2020
- Serving APAC and EMEA Clients
- Customer Service
- Verification for the Clients
- B2C services with 95% - 98% accuracy
- Training new verifier
- Performed verification of customer accounts and ensured data accuracy.
- Researched and evaluated customer information for compliance with internal policies and procedures.
- Maintained detailed records of customer verifications and associated documentation.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Documented workflow processes for verifying customer accounts according to established standards.
CRA
Tech Mahindra Business Service Ltd
01.2016 - 09.2016
- Provided exceptional customer support for UK clients, handling a constant flow of customer calls with minimal wait times.
- Responded promptly to customer requests for products, services, and company information.
- Offered tailored advice and assistance, addressing special customer needs and concerns.
- Maintained high customer satisfaction through forward-thinking strategies focused on resolving issues effectively.
- Increased team productivity and efficiency by promoting and implementing operational best practices.
- Followed up diligently with customers on resolved issues to uphold high standards of customer service.
Supervisor
Savla Traders
08.2013 - 01.2016
- Managed curtain manufacturing operations, ensuring high-quality production standards.
- Served clients across Gujarat and Maharashtra, providing excellent customer service and promptly resolving queries.
- Maintained a daily order tracker to monitor production schedules and client deliveries.
- Collaborated with team members to improve operational efficiency and achieve production targets.
HR and MIS Executive
Conviction HR
06.2012 - 07.2013
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Verified applicant references and employment details
- Developed recruiting strategies to identify qualified candidates and build network
- Conducted phone interviews to assess applicants’ relevant knowledge, skills, experience, and aptitudes
- Emphasized job benefits and perks to applicants to improve organization's attractiveness
Senior Customer Care Associate
First Source Ltd
02.2010 - 04.2012
- Provided exceptional customer support to UK clients, handling a high volume of customer calls with minimal wait times.
- Responded promptly to customer requests for products, services, and company information.
- Offered tailored advice and assistance, addressing special customer needs and concerns.
- Maintained high customer satisfaction through forward-thinking strategies focused on resolving issues effectively.
- Increased team efficiency and productivity by promoting and implementing operational best practices.
- Followed up diligently with customers on resolved issues to uphold high standards of customer service.
Customer Service Executive
Serco
09.2008 - 02.2010
- Provided exceptional customer support to UK clients, handling a high volume of customer calls with minimal wait times.
- Responded promptly to customer requests for products, services, and company information.
- Offered tailored advice and assistance, addressing special customer needs and concerns.
- Maintained high customer satisfaction through forward-thinking strategies focused on resolving issues effectively.
- Increased team efficiency and productivity by promoting and implementing operational best practices.
- Followed up diligently with customers on resolved issues to uphold high standards of customer service.
Education
Higher Secondary School Certificate -
Nirmala memorial foundation college
01.2012
Secondary School Certificate -
st. xavier’s high school
01.2005
Skills
- Work Planning
- Complaint resolution
- Client Service
- Mentoring
- Documentation And Reporting
- Team Supervision
- Quality Improvement
- Leading Team Meetings
- Teamwork and Collaboration
- Giving Constructive Feedback
- Problem-Solving
- Staff education and training
- People Management
- Coaching and Mentoring
- Performance Improvement
- Work Planning and Prioritization
Personal Information
Date of Birth: 02/03/91
Languages
English, Hindi, Gujrati
Timeline
Team Leader
Sterling Talent Solutions
03.2022 - Current
Process Leader
Sterling Talent Solutions
02.2020 - 02.2022
Verification Specialist
Sterling Talent Solutions
09.2016 - 02.2020
CRA
Tech Mahindra Business Service Ltd
01.2016 - 09.2016
Supervisor
Savla Traders
08.2013 - 01.2016
HR and MIS Executive
Conviction HR
06.2012 - 07.2013
Senior Customer Care Associate
First Source Ltd
02.2010 - 04.2012
Customer Service Executive
Serco
09.2008 - 02.2010
Higher Secondary School Certificate -
Nirmala memorial foundation college
Secondary School Certificate -
st. xavier’s high school
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