PARDHASARADHI CHVS
Hyderabad
Summary
PMP and ITIL certified IT Service Delivery and Business Relationship Leader with 14+ years of experience driving enterprise IT governance, stakeholder engagement, and SLA-driven service excellence across global financial and telecommunications environments. Proven expertise in aligning IT initiatives with business objectives, managing cross-functional teams, and delivering complex programs within scope, schedule, and quality targets. Strong background in ITIL-based service governance, release management, major incident leadership, risk mitigation, vendor coordination, and KPI-driven performance management. Recognized for building trusted stakeholder relationships, translating business requirements into structured execution roadmaps, and ensuring measurable business value through disciplined project governance and continuous improvement initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Professional - I
Capgemini
Hyderabad
06.2020 - 04.2025
- Lead end-to-end release and deployment governance across 2,600+ Configuration Items spanning 460 ESXi hosts and 16 vCenters, ensuring zero business-impacting outages during critical patch cycles.
- Serve as the primary liaison between enterprise clients and delivery teams, driving release governance, stakeholder alignment, and service performance management across large-scale infrastructure environments.
- Act as trusted advisor to business stakeholders, aligning release and infrastructure strategies with operational priorities and risk posture.
- Translate business requirements into structured project plans including scope definition, impact analysis, and execution strategies.
- Present and govern changes through CAB ensuring structured risk assessment and stakeholder approvals.
- Apply PMP-based governance principles for scope control, stakeholder communication planning, and reporting.
- Drove proactive vulnerability remediation initiatives with security teams, enhancing overall system security posture.
- Delivered innovative ideas and solutions that enhanced team performance and achieved measurable outcomes.
Senior Operations Associate
JPMorgan Chase
Hyderabad
12.2019 - 05.2020
- Coordinated global infrastructure deployments, maintaining CMDB integrity to support operational efficiency.
- Managed asset lifecycle governance, ensuring compliance and enhancing inventory accuracy.
- Partnered with vendor teams and internal stakeholders to resolve escalations, reinforcing governance controls.
- Participated in CAB reviews aligning infrastructure changes with risk and compliance standards.
Service Delivery Consultant
Avaya Inc.
Hyderabad
11.2015 - 12.2019
- Led global 24x7 service delivery operations supporting enterprise clients and ensuring SLA adherence.
- Mentored and managed global operations team of 15+ in delivering L1/L2 support, enhancing service quality.
- Directed Major Incident Management (P1/P2) including RCA facilitation and executive communication.
- Facilitated service performance reviews with business stakeholders, aligning KPIs with improvement actions.
- Reduced recurring incidents through collaboration with Problem Management and SMEs.
- Created KPI dashboards for senior leadership, aiding governance and informing strategic planning.
Staff Consultant
IT Convergence
Hyderabad
12.2014 - 11.2015
- Led major incident bridges, coordinating cross-functional teams to resolve high-severity issues efficiently.
- Strengthened monitoring governance and enhanced stakeholder communication processes for improved collaboration.
Service Desk Analyst
Magna Infotech
Hyderabad
03.2013 - 12.2014
- Managed global incident coordination and operational compliance tracking.
- Supported monitoring, reporting, and service stability initiatives.
Education
B.Tech - Electronics & Instrumentation Engineering
JNTU
Hyderabad01.2010
Skills
Core Competencies
Business Relationship & Governance
- Stakeholder Engagement
- Quarterly Business Reviews (QBRs)
- Trusted Advisor
- Conflict Resolution
- Cross-functional Leadership
IT Service Management
- ITIL Service Lifecycle
- SLA & KPI Governance
- Incident & Major Incident Management
- Service Transition
- CAB Governance
Project & Delivery Management
- PMP-based Governance
- Risk Assessment
- Scope & Timeline Management
- Continuous Service Improvement
Technology & Tools
VMware Azure Avaya UC & CC
ServiceNow JIRA MS Project Confluence
Dynatrace Qualys Splunk Nagios
Certification
- Project Management Professional (PMP)
- ITIL V3 Foundation
- ITIL Intermediate – Service Operations
- Certified Professional Scrum Master
- Microsoft AZ-900
Timeline
Senior Professional - I
Capgemini
06.2020 - 04.2025
Senior Operations Associate
JPMorgan Chase
12.2019 - 05.2020
Service Delivery Consultant
Avaya Inc.
11.2015 - 12.2019
Staff Consultant
IT Convergence
12.2014 - 11.2015
Service Desk Analyst
Magna Infotech
03.2013 - 12.2014
B.Tech - Electronics & Instrumentation Engineering
JNTU