Rachan K H
Supply Chain Operation
Bengaluru
Summary
Dynamic professional with over 10 years of experience in SAP SD, Order-to-Cash (O2C), logistics, and supply chain operations across diverse global business environments. Expertise in sales order management, billing, inventory coordination, and customer master management, complemented by a comprehensive understanding of supply chain processes. Proven track record of effectively managing international affiliates in Germany, CLAT, the US, and the Middle East while excelling in process optimization and stakeholder engagement. Recognized for strong leadership abilities and a history of successfully transitioning new operational processes that enhance efficiency and drive business success.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Senior Professional
Novo Nordisk Global Business Services India Pvt. Ltd.
03.2017 - 10.2025
- Managed end-to-end Order-to-Cash (O2C) operations for Germany, CLAT, and US affiliates.
- Processed sales orders, purchase orders, billing, and cash applications using SAP SD, MM, and S/4HANA.
- Maintained customer and material master data with high accuracy.
- Coordinated with logistics and supply teams for shipment tracking, AWB monitoring, and delivery management.
- Supported product launches by tracking delivery schedules and resolving customer order conflicts.
- Prepared weekly, bi-weekly, and month-end operational reports including AR reports, dunning letters, and CN calculations.
- Assisted annual audits by preparing ICQ documents and ensuring operational compliance.
- Created Goods Receipt Notes (GRN), Service Entries, and domestic/international purchase orders.
- Resolved pricing discrepancies in SAP to ensure accurate billing and reporting.
- Mentored team members and supported process transition activities.
- Key Achievements
- Successfully stabilized and transitioned new operational processes.
- Improved Order-to-Cash cycle efficiency and reduced processing timelines.
- Implemented process improvements and reporting templates appreciated by management.
- Achieved strong on-time delivery performance through effective logistics coordination.
- Recognized for leadership, ownership, and continuous process improvement initiatives.
Process Associate
Hewlett Packard
09.2013 - 09.2015
- Managed order booking, processing, cancellations, and invoicing for Middle East countries.
- Handled credit/debit notes, rebates, and financial claims.
- Worked on SAP Fusion and SAP SAIL systems for operational activities.
- Resolved customer escalations and supported issue management.
- Mentored new team members and provided process training.
Education
MBA / PGDM - Finance
Visvesvaraya Technological University (VTU)
01-2013
Bachelor of Commerce (B.Com) - Finance
Kuvempu University
Karnataka01-2010
Skills
SAP sales and distribution
SAP materials management
SAP S/4HANA
Order-to-Cash (O2C)
Sales order processing
Billing & Invoice Processing
Logistics & Supply Chain Operations
Demand Planning
Innovation management
Credit note calculations
Problem-solving abilities
Data analysis
Process improvement initiatives
Stakeholder engagement
ADDITIONAL INFORMATION
- Immediate Joiner
- Strong experience in SAP SD Order-to-Cash processes
- Experienced in handling global stakeholders and cross-functional coordination
Timeline
Senior Professional
Novo Nordisk Global Business Services India Pvt. Ltd.
03.2017 - 10.2025
Process Associate
Hewlett Packard
09.2013 - 09.2015
Bachelor of Commerce (B.Com) - Finance
Kuvempu University
MBA / PGDM - Finance
Visvesvaraya Technological University (VTU)