Paridhi Prasad
Summary
Dynamic Agile Delivery Manager at DELL Technologies with a proven track record in scaling agile transformations and enhancing customer experience. Expert in JIRA and stakeholder management, achieving a 70% reduction in SLA breaches. Recognized for fostering collaboration and continuous improvement, driving significant cost savings and timely project delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agile Delivery Manager
DELL Technologies
07.2022 - Current
- Scaled Agile Transformation: Introduced and organized Scrum of Scrums for prioritizing tasks and resolving dependencies across 10+ teams. Defined the structure and responsibilities of the Release Train, ensuring that teams were aligned with business objectives and had the necessary tools and support for successful delivery.
- Improved Customer Experience: Working with the DevOps teams we ensured smooth CI/CD pipelines, improved knowledge management to improve SLAs with 70% reduction in breaches. Our customer rating went up from 78% to 98% in the span of 6 months.
- Lab Migration: Prioritized and tracked activities to close our legacy data center and migrate to new data center within estimated timelines and budget with minimal post migration complications. Reduced maintenance cost by $200k yearly.
- Contributions to DELL Newsletter: Wrote and formulated a model for story estimation, definition of ready, definition of done, acceptance criteria etc that was published in Dell Newsletter under Agile Transformation which was circulated to more than 50k employees.
- AGILE DELIVERY SKILLS: Scaled Agile and Sprint Events: Facilitated PI planning, Metascrum, PO sync, Inspect and Adapt sessions along with scrum events to enable a quality focused planning with agile mindset.
- Project Scheduling: Worked with Product Owners, Business Owners and Architects to prepare the schedule for projects with identifying the critical path to share project timelines with appropriate stakeholders.
- Risk Management: Participated as an integral member of Leadership Action Team to mitigate risks with collaboration with teams and maintained the RAID log, focused to not age them for more than two sprints.
- Agile Flavours: Adept in driving all flavors of agile namely Scrum, Kanban, Lean, XP etc depending upon the team needs.
- Continuous Improvement, Learning and Delivery: Conducted regular internal and external demonstrations to fetch feedbacks from key stakeholders and continuously refining backlogs and fostering a learning environment for the team.
- Documented Lessons learnt: Effectively documented lessons learnt from the planning stage through the complete delivery to leverage it for further projects and shared with VP and directors, receiving positive feedback.
- Procurement Management: Worked with external teams and leaders across different verticals to procure tool license for the team ensuring optimization of budget and resources.
- Building Team Environment: Maintained and fostered a collaborated team environment and served as a change agent and thought leader, inculcating continued improvement in the project and upskilling the team.
Agile Consultant
INFOSYS
08.2021 - 07.2022
- Improved team’s velocity and quality of deliverables by ensuring collaborations and resolving impediments and conflicts.
- Spearheaded project teams and provide program level coordination, such as timelines, milestones, and cadence of increments and releases resulting in quick time to market and early ROI for customer.
- Managed key deliverables for multiple projects by creating project implementation plans and tracked performance metrics such as SLAs met, requests handled, project duration and total effort.
Technical Leader
TECH MAHINDRA
04.2019 - 08.2021
- Interacted with clients to facilitate smooth communication to understand and analyze the business requirement and also to identify appropriate solutions for the clients.
- Streamlined and planned project backlog for smooth execution and delivery of project – saving efforts by 25% due to continuous integration and delivery.
- Improved Fault Control report correctness from 25% to 80% by pioneering the design of new business solution to capture high level hardware faults resulting in the solution of a more than 10-year-old business problem.
- Awarded the ‘Best Team’ accolade amongst 2000+ teams by the CEO for timely completion of the project for Nokia’s networking device and securing additional business of $250000 from the same client.
Software Engineer
HEWLETT PACKARD ENTERPRISE
08.2014 - 11.2017
- Led a man-power reduction initiative saving engineering hours by more than more than 25% for the Ridley project of HPE Networks by pitching and implementing the new Dashboard solution for defect tracking and triaging.
- Reduced application turnaround time by 25% by automating the purging of history app dumps from the server side resulting in net business value addition of $125,000 USD annually.
- Reduced overall cost of the project by more than $220,000 USD by scaling up data storage and enhanced performance while delivering the project in 75% of the allotted time.
Education
B.Tech - Comp Sc.
KIIT University
Bhubaneswar, India01.2014
CBSE Board (12th) -
Delhi Public School, Dwarka
New Delhi01.2006
CBSE Board (10th) -
Delhi Public School, Dwarka
New Delhi01.2004
Skills
- JIRA
- Confluence
- SQL
- MS Project
- MS Office
- SharePoint
- PowerBI
- Tableau
- Service Now
- ITBS
- SDLC
- KPI Management
- SLA Management
- Stakeholder Management
- Scope Management
- Change Management
- Continuous Improvement
- Learning and Delivery
- Vendor Management
- Resource Management
- Risk Management
- Quality Focus
Certification
- PSM, 2021
- SAFE Scaled Agilist, 2024
- PMP, Ongoing
Timeline
Agile Delivery Manager
DELL Technologies
07.2022 - Current
Agile Consultant
INFOSYS
08.2021 - 07.2022
Technical Leader
TECH MAHINDRA
04.2019 - 08.2021
Software Engineer
HEWLETT PACKARD ENTERPRISE
08.2014 - 11.2017
B.Tech - Comp Sc.
KIIT University
CBSE Board (12th) -
Delhi Public School, Dwarka
CBSE Board (10th) -
Delhi Public School, Dwarka
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