High energy- driven professional with nearly 6 years of experience; targeting assignments in Accounts, Finance and Management with a reputed organization preferably in Bhopal Soft Skills: Problem Solving, Innovator, Analytical,Turnaround Specialist
Overview
15
15
years of professional experience
Work History
BATCH MANAGER
Physics Wallah
REMOTE
01.2023 - 02.2024
Customer Service
Teleperformance
08.2021 - 10.2021
Flipkart channel as a voice module as customer service
Account Handler
Awasthi & Co. Chartred Accountants
09.2020 - 03.2021
Handling Accounts
Admin & Account Manager
B.S SACKLECHA HOSPITAL & TRAUMA CENTER
03.2020 - 07.2020
Company Overview: BHOPAL
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external accounting
Prepare reports on account status
BHOPAL
Assistant Manager, Operations
Kotak Mahindra Bank Ltd
11.2019 - 03.2020
Company Overview: BHOPAL
Worked with and advised customers in opening accounts & performing transactions
Collected customer information and input data into the system ensuring confidentiality at all times
Met with new bank customers to explain all the services and features the bank has to offer
Processed transfers check cashing deposits withdrawals for drive-through or walk-in customers
Assisted customers in opening checking or savings accounts
Encouraged customers to sign up for bank credit/debit card for ease of use
Created positive customer interface with each interaction which reflected positively on the bank
Acted as a first point of contact for customers to solve their problems
Assisted customers to get information about different types of loans available and their rate of interest
Issue new debit cards and checkbooks to customers after performing necessary verification
Participated in ATM verification process and assured that each machine maintains sufficient amount to cater to people's need in an area
Checked transactions like withdrawals,deposits, money transfer and maintained a spreadsheet for ensuring accuracy of data and balance
Attended client calls and answered questions on account balances and updating on amount being debited or credited