PARIKANKSHI SINGLA
New Delhi,
Summary
Results-driven professional in the field of training and development, known for productivity and efficient task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance management systems. Excel at communication, leadership, and problem-solving to effectively drive organizational growth and learning initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager, L&D
Midland Credit Management
Gurugram
02.2019 - Current
- Spearheaded transition of 90+ complex processes from U.S. to India, increasing operational capacity from 40% to 80% and delivering $5M in annual FTE optimization.
- Facilitated collaboration between L&D and operational processes with platforms like Pegasystems, Fitagent, and Kofax TotalAgility while working with IT
- Reduced legal escalations from 40% to 10% through comprehensive workflow training for newly transitioned teams.
- Implemented Advanced Legal Talk Offs, enhancing team performance from 70% to 113% against benchmark sites.
- Revamped new hire training with a 60% practice/40% theory approach, lowering Suit Attorney rejections from 13% to 5%.
- Increased CBR adoption from 35% to 70% by developing targeted behavioral training and a proprietary CBR Simulator.
- Designed and delivered LGBTQ+ sensitization sessions for leaders, managers and support staff, improving leadership engagement and retention metrics.
- Managed high-performing team of 10 trainers, supporting development for over 300 employees through continuous learning initiatives.
- Enhanced new hire performance by 15% compared to tenured peers through data-driven onboarding programs.
Subject Matter Expert
Jindal Intellicom Pvt. Ltd. (Client Zomato)
Gurugram
06.2018 - 01.2019
- Trained 100+ employees across multiple teams, ensuring consistent knowledge transfer and skill retention
Customer Service Associate
RH BPO
New Delhi
01.2016 - 05.2018
- Exhibited active listening skills while addressing customer inquiries and concerns.
Software Trainee
Altruist Technologies Pvt. Ltd.
Panchkula
07.2015 - 12.2015
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
Education
Post Graduate Diploma in Management - HR
IMT Centre for Distance Learning
GhaziabadB. Tech - Electronics and Communication
Kurukshetra University
KurukshetraSkills
- Project management
- Vendor management
- Instructional Design
- Training Program Development & Delivery
- Performance Coaching & Behavioral Training
- Learning Technology & LMS Management
- Leadership & Managerial Development
- Data-Driven Learning Strategy & Analytics
- Change Management & Stakeholder Engagement
- Diversity, Equity & Inclusion (DEI) Training
- Content & Knowledge Management
- MySQL
- Advanced Java
- Training Need Analysis
Accomplishments
- Led multiple DEI initiatives as India Site Head for the Pride Network ERG, resulting in MCM winning Silver Employer by Pride Circle for two consecutive years
- Team Excellence Award
WORKSHOPS
- Insights Discovery
- Blanchard India Self-Leadership
- BYLD Crucial Conversations
- Prosci Change Management
Certification
- The Dale Carnegie Program on Training Excellence
Timeline
Assistant Manager, L&D
Midland Credit Management
02.2019 - Current
Subject Matter Expert
Jindal Intellicom Pvt. Ltd. (Client Zomato)
06.2018 - 01.2019
Customer Service Associate
RH BPO
01.2016 - 05.2018
Software Trainee
Altruist Technologies Pvt. Ltd.
07.2015 - 12.2015
Post Graduate Diploma in Management - HR
IMT Centre for Distance Learning
B. Tech - Electronics and Communication
Kurukshetra University
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