Parikshit Gaurkar
OPEARTION MANGER
Nagpur
Summary
Dynamic Territory Manager with a proven track record at TTDLOGISTICS, enhancing business growth through strategic vendor relationships and operational streamlining. Skilled in customer relationship management and team building, I consistently exceed performance targets while fostering a collaborative environment. My proactive approach has led to significant profit increases and improved service quality.
Overview
9
9
years of professional experience
Work History
Territory Manager
TTDLOGISTICS
09.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Increased profit by streamlining operations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed and maintained relationships with external vendors and suppliers.
Team Lead
AMAZON TRANSPORTAION SERVICES
07.2023 - 08.2025
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Conducted regular reviews of operations and identified areas for improvement.
Resolution Specialist
AMAZON DEVLOPMENT CENTER
04.2018 - 07.2023
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
Customer Service Representative
AMAZON DEVLOPMENT CENTER
02.2017 - 03.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
MBA - Finance
DEPARTMENT OF BUSINESS MANAGEMENT
Nagpur, India 04.2001 -
Bachelor of Engineering Technology - Electronic Engineering
SIPNA ENGINEERING COLLEGE
AMRAVATI 04.2001 -
Skills
Customer relationship management
Timeline
Territory Manager
TTDLOGISTICS
09.2025 - Current
Team Lead
AMAZON TRANSPORTAION SERVICES
07.2023 - 08.2025
Resolution Specialist
AMAZON DEVLOPMENT CENTER
04.2018 - 07.2023
Customer Service Representative
AMAZON DEVLOPMENT CENTER
02.2017 - 03.2018
MBA - Finance
DEPARTMENT OF BUSINESS MANAGEMENT
04.2001 -
Bachelor of Engineering Technology - Electronic Engineering
SIPNA ENGINEERING COLLEGE
04.2001 -