Parikshit Narain

• Company Overview: OneAdvanced is a UK (Birmingham) based software provides information technology services including hosting and cloud based systems to 22,000 customers across UK, LATAM and APAC.
• Under Strategy 3.0 initiative sponsored by the CEO, the Finance transformation program objectives were to re-build data, processes and systems across Concept to market (C2M), O2C(Order to Cash), P2V (Project to Value) and R2R (Request to Resolve) processes to bring a 'step change' in customer experience and accelerate business growth.
• Led the program delivering 'Request to Resolve' business processes and technology stack comprising ServiceNow and 3CL (IVR) alongside (O2C) Boomi, Salesforce, Oracle - Netsuite and OpenAir (P2V).
• Managed the delivery team of 50 (with 3 PMs) including OneAdvanced's delivery partners, software vendors and internal business analyst /Org Change teams.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Chaired the program SteerCo to for leadership updates VP/CSO/CxO and collaborate on delivery risk mitigation.
• Chaired the OpCo with vendor leadership teams for identifying areas for improvement and solution planning
• Built and executed the business change framework for internal and customer groups to maximise adoption.
• Successfully accelerated program delivery to implement the solution within 9 months to meet business targets

• Digital Transformation consulting leader in UK financial services (UK FS) focused on advisory and delivery of transformation programs across Banking, Insurance and WAM sectors
• Led the UK FS ServiceNow practice and executed the growth strategy, managed P&L and KPIs. Build a sustainable growth model and capability which doubled the practice revenued within 10 months.
• Development and GTM for innovative, high-impact solution offerings in operational resilience (with regulatory focus on DORA) and fraud domains, in partnership with risk/fincrime SMEs and vendor (ServiceNow) product teams.
• Delivering ServiceNow awareness for senior leaders (both internal and client CxOs/Technology Heads) in digital workflow space through showcases, whitepapers, digital content, and internal events

Key Projects:

• Led Service delivery and operating model transformation for a European bank to stabilise their critical service operations, and the strategy to optimize IT service delivery with the COO /Head of IT Service management/Private Equity partners. Achieved key milestones, with service resilience targets achieved across all critical business services within 6 months.
• Led the cybersecurity operations rollout for a UK based specialist insurer. This was a key project of their IT resilience program for 2022-2023 which delivered 40% improvement in proactive detection and correction of critical security incidents .
• Advised FCA on IT Service Delivery strategy, to achieve operational excellence across their core business technology functions. Achieved the highest client rating for delivery quality.

• As a founding member of UK TST ServiceNow practice, I was the Head of Solutions Advisory /CTO, owning the technical pre-sales, platform architecture, and product innovation strategy.
• Managed commercial and operational complexities to build a creative and responsive technology function.
• Scaled the ServiceNow advisory team by 3x from 2019-22 (to a strength of 40) and progressively enabled the group, which was instrumental in revenue growth.#
• Built an asset enabled business for Deloitte UK, in collaboration with global sector leaders, ServiceNow and Deloitte Ventures.
• Solutions Design and Operating model Strategy advisory for internal Shared Services transformation within Deloitte.
• Business development activities – Supported and managed sales > £6m for FY2019-21.
• Supervising all areas of SDLC, including software design, development, enterprise/solutions architecture, quality assurance and operate/run and assisting Propositions team with GTM activities.

Key Projects:

• Product Manager for the IT Managed Service Platform which served the private and public sector clients in the UK.
• Delivered Legal Service Operations transformation for a private sector Logistics and Supply Chain client, enabled by ServiceNow.
• Delivered HR Tech transformation for a British multinational bottling company’s 12 European HR Hubs (for 25K employees).

• Spearheading advisory engagements on operational excellence programs, with focus on process, people, and technology.
• Leading IT , Security Ops and HR transformation solutions and advisory.

• Held technology consulting and team lead roles in Infosys, Steria and Telstra, followed by ServiceNow partners and SI's
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Developed innovative solutions and technology strategies to address complex business challenges.