Summary
Overview
Work History
Education
Skills
Personal Information
Trainings Attended
Knowledge Purview
Timeline
Generic

PARIMAL BALASAHEB SARODE

Pune

Summary

Assistant Manager with significant experience at Mitsubishi Electric India Pvt Ltd., specializing in KPI management and customer relationship strategies. Demonstrated success in improving service operations and consistently meeting AMC sales targets. Expertise in SAP R/3, combined with strong leadership abilities that enhance team performance and customer satisfaction in the air conditioning industry.

Overview

21
21
years of professional experience

Work History

Assistant Manager -Service

Fujitsu General India Pvt Ltd.
Mumbai
09.2024 - Current
  • Managed entire Mumbai region for O General after-sales service market.
  • Achieved all KPIs according to CSHO policy standards.
  • Coordinated with dealers and warehouse for reconciliation processes.
  • Educated ASP/SSD/vendors on newly launched products and service modules.
  • Planned and established ASP/service network based on sales and service calls.
  • Trained ASP/SSD/vendor service engineers on product knowledge and technical skills.
  • Monitored ASP/SSD/vendor activities related to process calls and pending parts daily.
  • Interacted with distributors and clients to resolve service-related issues, providing technical solutions.
  • Driving AMC sales with customer meetings for new renewals and old renewals.

Assistant Manager -Service

Mitsubishi Electric India Pvt Ltd.
Pune
02.2022 - Current
  • Managed after-sales service operations for Mitsubishi Electric Air Conditioning across Maharashtra.
  • Achieved key performance indicators aligned with CSHO policy.
  • Drove annual maintenance contract sales through client engagement for renewals and new contracts.
  • Coordinated with dealers and warehouse for precise inventory reconciliation.
  • Educated ASP, SSD, and vendor engineers on new products and service modules.
  • Established ASP/service networks based on regional sales and service calls.
  • Trained ASP, SSD, and vendor service engineers on product knowledge, technical skills, and customer interactions.
  • Monitored daily activities of ASP, SSD, and vendors regarding process calls and part requests.

Self Employed

Shree Chintamani Enterprises
06.2020 - 02.2022
  • Working in a construction company as co-owner.
  • Managing construction site day-to-day operations.

Assistant Manager -Service

Mitsubishi Electric India Pvt Ltd.
Pune
12.2014 - 04.2020
  • Managed after-sales service operations for Mitsubishi Electric Air Conditioning in Maharashtra.
  • Achieved key performance indicators per CSHO policy requirements.
  • Drove annual maintenance contract sales through strategic client meetings.
  • Coordinated with dealers and warehouses to ensure precise inventory reconciliation.
  • Educated ASP, SSD, and vendor engineers on new products and service modules.
  • Established ASP/service networks based on regional sales data and service demands.
  • Trained ASP, SSD, and vendor engineers on technical knowledge and customer engagement.
  • Monitored daily activities of ASP, SSD, and vendors concerning process calls and part requests.

Junior Service Officer -AC

Panasonic India Pvt Ltd.
Pune
11.2010 - 12.2014
  • Managed after-sales service operations for air conditioning products across Maharashtra and Goa.
  • Ensured customer satisfaction through effective service operations and support initiatives.
  • Oversaw servicing of RAC and commercial air conditioners, including cassettes and ducted systems.
  • Monitored ASC/SSD/vendor performance to guarantee timely and high-quality service delivery.
  • Conducted joint visits with sales teams to address trade issues with dealers and distributors.
  • Provided training on new product concepts and service modules to ASC/SSD/vendors.
  • Collected regular service claim reports from ASC/SSD/vendors for process improvement.
  • Generated revenue through extended warranty card sales and accessory promotions via ASC/SSD engineers.

Executive

Samsung India Electronics Pvt Ltd.
Pune
08.2005 - 11.2010
  • Resolved customer escalations to enhance satisfaction and retention.
  • Monitored service center turnaround time and KPIs across ROM and Goa.
  • Provided after-sales support for corporate customers in B2B segment.
  • Planned parts management to improve turnaround time.
  • Generated RMA reports through SAP for efficient tracking.
  • Addressed escalated complaints via Voice Management System and email.
  • Compiled service audit reports from all Area Service Managers.
  • Conducted follow-ups on pending parts with RSWH for timely resolution.

Executive

REGAL MARKETING.
Pune
08.2004 - 02.2005
  • Supervised store operations to ensure optimal performance and efficiency.
  • Prepared daily stock reports for timely submission to sales department.
  • Maintained accurate stock ledger to reflect inventory status.
  • Developed new accounts through leveraging personal contacts and referrals.

Education

B.C.S -

A. M. College
Pune
01-2008

H.S.C. - Science

R. R. Shinde Junior College
Pune
01-1998

S.S.C. -

Chintamani High School
Pune
01-1996

Skills

  • Windows operating systems
  • SAP R/3
  • KPI management
  • Embedded web technologies
  • Mobile commerce solutions
  • MS office
  • Customer relationship management
  • AMC Sales
  • Service operations

Personal Information

Date of Birth: 09/29/81

Trainings Attended

  • SAP R/3 V6.4 Training
  • Voice Management System (VMS)
  • Workshop on Negotiation skills
  • Completed Panasonic e-learning 6 no’s Modules courses designed for Air conditioners.

Knowledge Purview

SAP Materials Management, Supply Chain Management, Inventory Management, Escalation Customer Handling in VMS System, Direct & Indirect Customer Interactions and Handling Customer records in CRM, Solving Service Centre; Customer complaints through VMS system, Resolving Trade Partners defectives & damaged Stock complaint, Installation Audit for Air-Conditioners & suggestion for improvements if any

Timeline

Assistant Manager -Service

Fujitsu General India Pvt Ltd.
09.2024 - Current

Assistant Manager -Service

Mitsubishi Electric India Pvt Ltd.
02.2022 - Current

Self Employed

Shree Chintamani Enterprises
06.2020 - 02.2022

Assistant Manager -Service

Mitsubishi Electric India Pvt Ltd.
12.2014 - 04.2020

Junior Service Officer -AC

Panasonic India Pvt Ltd.
11.2010 - 12.2014

Executive

Samsung India Electronics Pvt Ltd.
08.2005 - 11.2010

Executive

REGAL MARKETING.
08.2004 - 02.2005

B.C.S -

A. M. College

H.S.C. - Science

R. R. Shinde Junior College

S.S.C. -

Chintamani High School

Similar Profiles

CREATE PROFILE
PARIMAL BALASAHEB SARODE