PARITA DESSAI
Cuncolim,GA
Summary
Highly motivated Pharma professional with a Master of Pharmacy degree and strong public speaking & communication skills, seeking a customer Support/ Client Relations roles in the pharmaceutical or other industry. Adept at handling client queries, resolving issues, and building strong customer relationships. Exceptional communication, collaboration & team building skills and utilize the same in a productive manner. Skillful in administering projects and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Senior Business Analyst
Unichemlabs
02.2023 - Current
- Collaborated with cross-functional teams to identify and resolve customer-related issues.
- Developed and implemented data quality checks that reduced errors.
- Implemented a new document management system that improved document version control and access control.
- Performed a risk assessment that identified and prioritized security vulnerabilities, allowing for the implementation of corrective measures to reduce risk.
- Manage and resolve client inquiries related to pharmaceutical products/service.
- Provide technical/product related assistance to healthcare professionals and clients.
- Using CRM tools to track client interactions and improve engagement.
- Identify customer needs and provide personalized solutions.
- Facilitated all the scrum ceremonies from Planning to Retrospection and enhanced the usage of agile among the companies.
Business Analyst
Indoco
02.2021 - 02.2023
- As a officer QA at Indoco Remedies, I was responsible for analyzing and interpreting complex datasets to extract valuable insights that drove business decisions.
- I utilized my skills in Microsoft Excel to transform raw data into actionable insights and visually compelling audit reports.
- My key accomplishments in this role included:
- Conducting in-depth data analysis to identify trends and patterns.
- Developing interactive dashboards and reports.
- To compile audit compliance report and conduct training as a part of compliance.
- Collaborating with cross-functional teams to support strategic decision-making processes for meeting customer needs.
- Acted as a liaison between the product owner and the development team.
- Capable of determining risks, and suggesting appropriate measures to increase MVP based on client's needs.
- Excellent knowledge in Agile Methodology and creating the
epics/features/user stories with the appropriate acceptance
criteria. - Worked primarily in Life Science and Healthcare domain.
Education
Mpharm - Pharamacology
Goa College Of Pharmacy
09.2020
Skills
- Time Management
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Business Analysis
- Agile Methodology
- Scrum Framework
- Microsoft Excel
- Statistical Techniques
- MS Power BI
Personal Information
Nationality: Indian
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Business Analyst
Unichemlabs
02.2023 - Current
Business Analyst
Indoco
02.2021 - 02.2023
Mpharm - Pharamacology
Goa College Of Pharmacy
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